Collection and Use of Personal Information

Personal information is data that can be used to identify or contact a single person.

You may be asked to provide your personal information anytime you are in contact with Quick Heal Technologies Limited (hereinafter referred to as "Quick Heal"). Quick Heal and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

Here are some examples of the types of personal information Quick Heal may collect and how we may use it.

What personal information we collect

  • Known fields on activation screen to user:

    Name, Email, (Optional) Phone Number (Optional), Wi-Fi MAC ID, (Situational), IMEI No (Situational)

  • Fields which app collects in backend:

    OS version, Device Vendor ID, Device Model ID, Device language

  • Why we need and how we use your personal information:

    For Registration, Verification & Authenticity of the user, Support Activities, Analytics, Customer support.

Collection and Use of Non-Personal Information

Disclosure to Third Parties

At times Quick Heal may make certain personal information available to strategic partners that work with Quick Heal to provide products and services, or that help Quick Heal market to customers. Personal information will only be shared by Quick Heal to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.

Service Providers

Quick Heal shares personal information with companies who provide services such as information processing, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever Quick Heal operates.


It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Quick Heal to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information

Quick Heal takes the security of your personal information very seriously. When your personal data is stored by Quick Heal, we use computer systems with limited access housed in facilities using physical security measures.

Third-Party Sites and Services

Quick Heal websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

Privacy Questions

If you have any questions or concerns about Quick Heal’s Privacy Policy or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please contact us.

All such communications are examined and replies issued where appropriate as soon as possible, however Quick Heal shall not be responsible for any delay.

Quick Heal may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

Children’s Privacy

Our App is not directed to, nor do we knowingly collect information from children under the age of 18.