In case if Quick Heal is detecting a genuine
program or file as a malware, you can submit it to
Quick Heal VirusLab. Quick Heal VirusLab Team will analyze the file and take
the necessary action.
Please follow the below instructions to submit
the file:
To
submit the file, click on Submit Sample.
On the next page, select department as Quick Heal VirusLab and click
Next.
Submit the file. Along with the file also provide the
information suggesting why you feel the file is a false positive. This
information will help us to analyse the file quickly. A new
ticket id will be created. You can use the ticket id to track
the status of the submitted file. Ticket id along with
login password will be sent to the email address provided by you.
