This problem may arise if you are using a proxy server on your network or using Socks 4 & 5 network. You need to configure "Internet Settings" of Quick Update to get Internet access.
This problem may also arise if you or your ISP is using Firewall. Firewall should be configured to allow Quick Update to get Internet access.
In case the above problem remains as it is even after following the above step then we will recommend you to contact Quick Heal Technical Support Team. In the mean time you can also update your copy of Quick Heal manually by downloading exe file from Web page. Find below the instruction to update your copy Quick Heal manually by downloading exe file.
Manual update using Offline Updater tool for desktop users:
If you are "using a proxy server" or "using Socks Version 4 & 5" on your network. You need to configure "" of Registration Wizard to get Internet access.
Please follow the below given steps to configure Internet Settings:
In Registration Wizard, select '' to " " and click on " ".
Under, select the check box.
Chooseor as per your settings and then do the following.
In, type IP address of the proxy server or domain name (e.g., proxy.yourcompany.com).
In, type the port number of the proxy server (e.g., 80).
Inand , type your server logon credentials.
Quick Heal can be configured to provide hassle free upgradation across the network. You can follow the following guidelines for best results:
Setup one computer (may be the server) as the master update machine. Suppose server name is.
Configure Quick Heal on this computer to upgrade automatically from the Internet as per your desired schedule.
Makefolder in any location. e.g. C:\QHUPD
Assignsharing rights to this folder.
Click onand locate the folder. Click .
Clickto save this setting.
On all users computer on network launchfrom .
Select the frequency of updates.
Select. Click on folder icon (right side to ).
Locate thefolder from Network Neighborhood. Or instead of locating you can type the path as .
By default 'Update Automatically' is configured.
With the above steps all the machines will be upgraded automatically without the user intervention at all. The functionality can be further extended through the following steps.
In case of major out breaks, Quick Heal provides upgrades in between also. Messenger flashes the notice on your machine.
On receipt of the message circulate a network notice requesting to users to click onbutton available extreme right in Quick Heal Integrated Scanner or from .
Following prompt message will come "Quick Update is scheduled to update from following path \\Server\QHUPD. Continue from updating above path".
Update reminder will come if your Quick Heal is not updated within a fortnight. You can stop this reminder by following process:
Update your copy of Quick Heal to prevent reminder prompt from next boot.
Choose in reminder prompt, after how many days Quick Heal should remind you to update.
Launch Schedule Update from Settings menu of Quick Heal Integrated Scanner. Select 'Disable Quick Update Scheduler' option, click 'Next' and click 'Finish'.
This will prevent Quick Heal to update automatically. Henceforth you have to execute Quick Update manually to update your copy of Quick Heal.