Quick Heal Academy

Compatibility/Exception Rules

I have downloaded Quick Heal antivirus from Quick Heal’s website but it is not getting installed. What is the reason?

This may be because of version incompatibility issue. You might have downloaded on a computer with some operating system that is different from the computer where you are trying to install Quick Heal antivirus.

For further details, please see How can I identify whether my operating system is 32-bit or 64-bit?

While registering offline, I am using the activation license key that I created before. But it is not working.

The offline activation license key that you created earlier will not work. This key is unique and for one time use only. You need to create this key once again.

To know about how to generate the offline activation license key, please see Registering offline.

I have Quick Heal antivirus on my computer but still the Email Protection feature is not working properly.

This may be because of technical incompatibility issue. Email Protection is not supported on encrypted email connections that use Secure Sockets Layer (SSL). Please see the following compatibility table.

Quick Heal antivirus supportsQuick Heal antivirus does not support
  • Microsoft Outlook Express 5.5 and later
  • Microsoft Outlook 2000 and later
  • Netscape Messenger 4 and later
  • Eudora
  • Mozilla Thunderbird
  • IncrediMail
  • Windows Mail
  • IMAP
  • AOL
  • POP3s with Secure Sockets Layer (SSL)
  • Web-based email such as Hotmail and Yahoo! Mail
  • Lotus Notes
Certain features do not work on my computer. Why so?

Quick Heal antivirus has been developed in the best technical environment and will work seamless. However, certain technical issues may have some limitation and may require special support. Please see the following table that describes specific compatibility.

FeaturesConditions
Application Control
  • For Microsoft Windows XP, this feature is supported only if Service Pack 1 or later is installed.
Anti-Keylogger
  • Is not supported on Microsoft Windows XP 32-bit with Service Pack 1 or previous, and Windows XP 64-bit.
  • Is not supported on Windows 2003 Server 32-bit Service Pack 0 and Service Pack 1 and Windows 2003 Server 64 bit.
Browser Sandbox
  • Is not supported on Microsoft Windows XP 64-bit.
  • This feature supports Internet Explorer, Google Chrome, and Mozilla Firefox browsers only.
  • This feature does not support Microsoft Edge browser of Windows 10 operating system.
Emergency Disk
  • Creating Emergency Disk using CD/DVD is not supported on Microsoft Windows 2003 and earlier versions. However, you can create Emergency Disk on USB drives.
Firewall
  • The Monitor Wi-Fi Networks feature is not supported on Microsoft Windows XP 64-bit.
Safe Banking
  • Is not supported on Microsoft Windows XP 64-bit.
  • This feature supports Internet Explorer, Google Chrome, and Mozilla Firefox browsers only.
  • This feature does not support Microsoft Edge browser of Windows 10 operating system.
Self-Protection
  • For Microsoft Windows XP operating system, this feature is supported only if Service Pack 2 or later is installed.
  • For Microsoft Windows Server 2003 operating system, this feature is supported only if Service Pack 1 or later is installed.
  • Process protection functionality of Self-Protection is supported on Microsoft Windows Vista Service Pack 1 and later.
Mobile Scan (PC2Mobile Scan)

For Windows Mobile devices,

  • Microsoft Active Sync 4.0 or later must be installed on Windows XP or previous OS.
  • Windows Mobile Device Center must be installed on Windows Vista or later OS.
Anti-Rootkit
  • Is supported on 32-bit OS only.
Remotely Manage Quick Heal
  • Supports Internet Explorer 9 and later.
I have blocked websites through Parental Control but some websites are still accessible. Why?
  1. Secure websites (with HTTPS certificate) will not be blocked if you are using Internet Explorer 6.0 with SSL version 2.0. For this, you can either upgrade your browser to Internet Explorer 7.0 and later, or enable support for SSL 3.0. To enable support for SSL 3.0, follow these steps:

    1. Open Internet Explorer.
    2. Go to Tools > Internet Options > Advanced.
    3. Disable the option Use SSL 2.0.
    4. Enable the option Use SSL 3.0.
  2. Websites will not be blocked if you are using 'CCProxy' Internet Proxy, version 6.0 or later.