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Some frequently asked questions

To purchase license of Quick Heal antivirus, you need visit below link & proceed further

https://www.quickheal.co.in/home-users

You may also send us an email to estore@quickheal.co.in or call us at 09272202525.

Alternatively, you can also visit any retailer or dealer of Quick Heal product or our Quick Heal office.

Visit below link to locate a dealer: https://www.quickheal.co.in/quick-heal-dealer

You can install Quick Heal antivirus using the Quick Heal installer or the Quick Heal CD.

Using the Quick Heal Installer

To download and install Quick Heal antivirus using the Quick Heal Installer, follow these steps:

  1. Visit the following link https://www.quickheal.co.in/installer.
  2. Click the Download button under the antivirus product of your choice. You are redirected to the product details page.
  3. Click the Download button. The downloader setup is downloaded on your computer.
  4. Double-click the downloaded setup to start the downloading and then follow the on-screen instructions.

Using the Quick Heal CD

  1. Insert the Quick Heal antivirus CD/DVD in the DVD drive.
  2. Click Install.
  3. Follow the on-screen instructions.

Important!

If the operating system (OS) of your computer is Windows 7, make sure you have installed Windows Service Pack 1 and KB4490628, KB4474419 patches on your computer before installing Quick Heal.

For more details visit: https://techsupport.quickheal.com/index.php?/solutions/view-article/Quick-Heal-Ver-2200-Installation-Error-Unable-to-proceed-with-installation-on-Windows-7

To activate Quick Heal Product key without internet connection, visit the links:

Offline through Web: https://www.quickheal.co.in/register-offline

Offline through Phone: https://www.quickheal.co.in/reactivate-through-phone

To check the Quick Heal Product key status, visit the link: https://www.quickheal.co.in/product-info

New virus threats and malwares are released daily and to combat these threats, new security measures are released as and when required. It is highly recommended that you keep your product updated to ensure security against new threats. You can configure Automatic Update to pick up the updates automatically as and when new updates are available. If set to automatic mode, the updates are taken in the background without user’s intervention.

To retrieve your lost product key, visit www.quickheal.co.in/lost and fill the required information.

For more details visit: https://techsupport.quickheal.com/index.php?/selfhelp/view-article/How-to-retrieve-lost-Product-Key

Alternatively, you may write to support@quickheal.com with the purchase details. We will respond as soon as possible.

To download latest version of Quick Heal Product, visit the link: https://www.quickheal.co.in/installer

To upgrade the Quick Heal Product, visit the link: https://www.quickheal.co.in/eol-steps-16

You can renew Quick Heal antivirus online or offline as per your convenience.

Renewing Quick Heal online

To renew Quick Heal antivirus online, follow these steps.

  1. Open Quick Heal antivirus.
  2. On the left pane, click the More option and then select the About option.
    If your product license has expired, the Renew Now button is displayed on the dashboard in Status. To renew your license, click Renew Now.
    The Registration Wizard appears. Your product details are displayed.
  3. If you have already purchased the renewal code, click the I have a key button and enter the renewal code. Click Renew Now.
    You may also use a Product Key to renew your license.
    If you do not have a license, you can buy the license online1.
  4. Relevant information in the Email Address and Contact Number text boxes appears pre-filled. Enter the Dealer Code and then click Continue.
    You can modify your contact details, if required.
    The license information such as Current expiry date and New expiry date is displayed for your confirmation.
  5. Click Renew.
    The license of Quick Heal antivirus is renewed successfully.
  6. To close the screen, click Finish.

Buying the license online

You can buy a license using a mobile device or online.

To buy the license, scan the QR code displayed on the screen of your computer with your mobile device. The purchase details will be displayed on your mobile device. You can make the payment through various payment methods.

If you want to buy online, click the Online & Card Payment option. This option will redirect you to the online portal.

As soon as you buy the license, your license is renewed instantly. The new license expiry date is displayed.

Note:

(1) The license of Quick Heal Total Shield and Quick Heal AV Pro Advanced cannot be renewed online.

(2) The option to buy a license with a mobile device is available to the users based in India only.

(3) If you have purchased an additional renewal code, the renewal of additional key can be performed only after 10 days of the current renewal.

Renewing Quick Heal offline

Before renewing Quick Heal antivirus offline, ensure that you have the product key, installation number, renewal code, and activation license key ready with you.

Renewing Quick Heal antivirus offline

To renew Quick Heal antivirus offline, follow these steps.

  1. Open Quick Heal antivirus.
  2. On the left pane, click the More option and then select the About option.
    If your product license has expired, the Renew Now button is displayed on the dashboard in Status. To renew your license, click Renew Now.
    If your computer is not connected to the Internet the Offline Renewal options appear.
  3. Click Renew Offline.
    The Renew Offline page appears with a 12-digit Installation Number, a Product Key, and an offline renewal URL. Note down these details as you will need them to generate an activation key.
    You need to generate an activation key and renew your license using the activation key.
  4. Click Browse to select the <license>.key. Click Renew.
    Your license is renewed successfully and the expiry date of your license is displayed.
  5. To close the screen, click Finish.

Generating activation license key

To generate an activation license key, follow these steps:

  1. Visit the offline renewal page at http://www.quickheal.com/offline_renewal.
    An Off-Line Renewal page appears.
  2. Under your product version, click the link Click here.
    Ensure that you have the Product Key and Installation Number (as described in the preceding section), and renewal code with you.
  3. Enter the Product Key, Installation Number, Purchased Renewal Code and then click Submit.

Upon verification of the provided data, the succeeding screen displays the user name, registered email address, and contact number. If your email address and contact number have changed, you can update them or else click Submit.

A new offline activation license key is generated. This key is unique and can be used only once. Save this key to renew Quick Heal antivirus offline. This key is also sent to your email address that you provided during registration of the product.

You may get an error as Invalid License in case one product key is activated/used on more than one system at a time In order to resolve the issue, need to cross in your network/premises as one product key is activated in one system only If found one product key is activated in two systems then uninstall it & use it only any one system only at a time If issue persists then you may also contact our technical support team from https://www.quickheal.co.in/support