Hello,

How can we help you?

Call Tech Support

MONDAY - SATURDAY

8.00 AM to 11.00 PM (IST)

Sunday

9.00 AM TO 7.00PM (IST)

Report an Issue

Report any issues such as Malwares or Vulnerabilites

Report

quick heal forum

Get all your queries answered and mingle with the community

Get Answers

Time is money. Don’t waste it

Keep these at hand during the call

  • Product Key

    Data safety, phishing attacks

  • Product
    Name

  • Operating System Information

Before call

  • For Product key Click on "Quick Heal Icon" -> "License days left"
  • Your device's specifications: the type (desktop computer, laptop, mobile device, etc.)
  • Operating system information.
  • Information about your Quick Heal application.
  • Make sure you have the device on which the issue occurred readily to hand. This will save time.

During the call

  • Remember that support engineer cannot see your device. He will take his decision based on the information you give him during your conversation.
  • Please be aware that not all issues can be resolved over the phone. Potential Escalation may be applicable.
  • Our Engineer may ask you to reinstall the application as per case scenario
  • Be in front of the machine while calling for technical issue, product key, OS, Version, internet availability
  • If you don’t have our security product, the sales team will help you choose one (Buy or Renewal - 09272202525)

Frequently asked Questions

    Removing Quick Heal antivirus may pose your computer to virus threats. However, if you need to uninstall Quick Heal antivirus, follow these steps:

  • If your operating system is Windows 10, select Start > Control Panel. On the Control Panel, click the Programs and Features link. (On other operating systems, this may be termed as Program only). On the Programs and Features list, right-click on Quick Heal antivirus and select Uninstall.
  • Quick Heal antivirus Uninstaller will prompt for the deletion of Reports. If you wish to reinstall Quick Heal antivirus after some time, you can clear the Remove Report Files option. Otherwise, press OK.
  • After uninstallation, your system will prompt you to restart your system for changes to take effect.

Note: Uninstalling Quick Heal antivirus requires administrative rights.

No. Running more than one antivirus software on a single computer is not recommended.

Click on any feature, you will be prompted to enter your password. On the same dialog box, you can see a link Forgot password? Using this link, you can retrieve your password.

You may also contact our technical support team from https://www.quickheal.co.in/support.

To retrieve your lost product key, visit www.quickheal.co.in/lost and fill the required information. Alternatively, you may write to support@quickheal.com with the purchase details. We will respond as soon as possible.

To update your contact details, send us an email with your current details to support@quickheal.com.

You may contact our technical support team from https://www.quickheal.co.in/support.

You can install Quick Heal antivirus using the Quick Heal CD or the Quick Heal installer.

Using Quick Heal CD

  1. Insert the Quick Heal antivirus CD/DVD in the DVD drive.
  2. Click Install.
  3. Follow the on-screen instructions.

Using Quick Heal Installer

  1. Download the Quick Heal antivirus from https://www.quickheal.co.in/installer.
  2. To install Quick Heal antivirus, double-click the product setup and then follow the on-screen instructions.

It is important that you register the product soon after you install it. A subscriber with registered license can use all the features without any interruptions, take the updates regularly, and get technical support whenever required. To register the product, see "How can I register/activate Quick Heal antivirus?"

Quick Heal antivirus can be installed on any of the following Windows operating systems — Windows 10, Windows 8.1 / Windows 8, Windows 7, Windows Vista, or Windows XP (SP 2).

You can register/activate Quick Heal antivirus online, offline, and through SMS as per your convenience.

Registering online

If you are connected to the Internet, you can register your product online.

  1. Open Quick Heal antivirus.
  2. On the Quick Heal Dashboard, click the Register Now button.
  3. On the Registration Wizard, enter the 20-digit Product Key and click Next.

    The Registration Information appears.

  4. Enter relevant information in the Purchased From and Register for text boxes, and then click Next.
  5. Provide your Name, Email Address, and Contact Number. Select your Country, State, and City.

    If your State/Province and City are not available in the list, you can type your locations in the respective boxes.

  6. Click Next to continue.

    A confirmation screen appears with the details you entered.

    If any modifications are needed, click Back to go to the previous screen and make the required changes.

  7. Click Next to continue.

    Your product is activated successfully. The expiry date of your license is displayed.

  8. Click Finish to close the Registration Wizard.

After the registration process completes, you are prompted to create an account with Quick Heal RDM that allows you to manage your device remotely. To know about how to create an account with Quick Heal RDM, see Remotely Manage Quick Heal in the user manual.

Registering offline

You can register Quick Heal antivirus offline if your computer is not connected to the Internet. Before registering offline, make sure you have product key, installation number, and activation license key ready with you.

Finding your Product Key

You can find your Product Key in your product packaging. The Product Key is sent to your email address if you have purchased it online.

Finding your Installation Number

You can find the Installation Number from the Activation Wizard in the following way:

  1. Open Quick Heal antivirus.
  2. On the dashboard, click the Register Now button.
  3. On the Registration Wizard, click Register Offline.

    The offline activation screen appears with the offline activation URL and Installation Number. You can note down the URL for offline activation and 12-digit Installation Number or click Save to file to save the details in text file.

Generating activation license key

To generate an activation license key, follow these steps:

  1. Visit the offline activation page at www.quickheal.com/actinfo.htm.

    An Off-Line Registration page appears.

  2. Under your product version, click the link Click here.

    Ensure that you have the Product Key and Installation Number ready with you (as described in the preceding sections).

  3. Enter the Product Key and Installation Number in the relevant fields and click Submit.
  4. On the registration form, enter the relevant information and then click Submit.

    All asterisk (*) fields are mandatory to fill.

    A new key is generated.

    Save this key for future reference. This key is also sent to your email address that you provided during registration of the product.

Activating Quick Heal antivirus with activation license key

After the offline activation license key is generated, you can proceed with activating Quick Heal antivirus on your computer.

  1. Open Quick Heal antivirus.
  2. On the dashboard, click the Register Now button.
  3. On the Registration Wizard, click Register Offline.

    The offline activation screen appears.

  4. Click Browse to locate the path where the <license>.key is stored and click Next.

    Your license is activated successfully and the expiry date of your license is displayed.

  5. Click Finish.
Registering through SMS

You can register Quick Heal antivirus through SMS also.

Currently, the Registration through SMS facility is available to the subscribers based in India only.

To register Quick Heal antivirus through SMS, follow these steps:

  1. Open Quick Heal antivirus.
  2. On the dashboard, click the Register Now button.
  3. On the Registration Wizard, click SMS Registration.

    A screen with the conditions related to registering through SMS appears. Read the conditions carefully.

  4. Click Next.
  5. Enter the 20-digit Product Key and click Next. The Registration Information appears.
  6. Enter relevant information in the Purchased From and Register for text boxes, and then click Next.
  7. Enter your Name, Email Address, and Contact Number. Select your Country, State, and City.

    If your State/Province and City are not available in the list, you can type your locations in the respective boxes.

  8. Click Next.

    A confirmation screen appears with the information that you entered.

    If any modifications are needed, click Back to go to the previous page and make the required changes.

  9. Click Next.

    A unique code along with a mobile number is displayed.

  10. Type the code and send it as an SMS to the number displayed.
  11. After successful registration at the Quick Heal Registration Center, you will receive an SMS on your registered mobile number that contains an alphanumeric activation code. Type this activation code in the text box displayed and click Next.

    Your product is activated successfully and the expiry date of your license is displayed.

  12. Click Finish to close the Registration Wizard.

Yes. For this, you must first uninstall the antivirus software from the current PC and then you can install it on another PC. Moreover, you need to register your software once again on the new PC. To register Quick Heal antivirus, see How can I register/activate Quick Heal antivirus?

You can find the Product Key in the following way.

  1. Open Quick Heal antivirus.
  2. On the dashboard, select Help > About.
  3. Click the License Details button.

On the dashboard of Quick Heal, you can see when your license is expiring. If you click this link, you can see the license details. This helps you know when you should renew your license.

You will find the Installation Number from the Activation Wizard while registering offline. See Find your Installation Number under Registering offline.

This prompt general appears when you try to re-register/reactivate with previously generated License.key. If you are reactivating the product on the same PC or another PC, you need to generate a new License.key. To know how to generate an activation key, see Generating activation license key.

Different operating systems may be available in different versions, 32-bit or 64-bit. If you download Quick Heal antivirus from our website on the computer where you want to install it, our installer will automatically detect your computer operating system and its version. Hence, you will get the right product. However, in case you need to know operating system and the version of your computer, follow these steps.

On Windows 10
  1. Go to Control Panel > System.
  2. Look at the System type under System.

    If the System type is 32-bit operating system, you need to download 32-bit Quick Heal antivirus product setup file. If the System type is 64-bit operating system, you need to download 64-bit Quick Heal antivirus product setup file.

On Windows 8.1 and Windows 8
  1. Go to Control Panel > System and Security > System.
  2. Look at the System type under System.

    If the System type is 32-bit operating system, you need to download 32-bit Quick Heal antivirus product setup file. If the System type is 64-bit operating system, you need to download 64-bit Quick Heal antivirus product setup file.

On Windows Server 2012 R2, Windows Server 2012, and Windows Server 2008 R2

Microsoft Windows Server 2012 R2, Windows Server 2012, and Windows Server 2008 R2 operating systems are available only in 64-bit.

On Windows 7, Windows Vista, and Windows Server 2008
  1. Go to Control Panel > System and Maintenance > System.
  2. Look at the System type under System.

    If the System type is 32-bit operating system, you need to download 32-bit Quick Heal antivirus product setup file. If the System type is 64-bit operating system, you need to download 64-bit Quick Heal antivirus product setup file.

On Windows XP and Windows 2003 Server operating systems
  1. Go to Start > Control Panel. The Control Panel window opens.
  2. Double-click the System icon. The System Properties window opens.
  3. In the General tab under System, if x64 is mentioned before Edition, your operating system is a 64-bit operating system, else it is a 32-bit operating system.

After installation of Quick Heal you will need to register your copy to activate it. You should Register and Activate your copy immediately after installation, as without Activation Quick Heal cannot be updated. Registered users can get other benefits like technical support and messenger service. If Quick Heal is not registered within 20 days time period from the date of installation, your copy of Quick Heal will expire and will be considered as void.

If due to any reason you need to reinstall your operating system or Quick Heal, it is necessary to reactivate your copy after reinstallation.

Your Serial Number of Quick Heal is your Customer ID or Customer Reference Number. Please do mention your Serial Number in every communication with Quick Heal Team.

You can retrieve your lost serial/activation number by visiting http://www.quickheal.com/lost

You can use registered copy till the subscription period of your Quick Heal copy. After the subscription period is over you will need to renew the subscription for your copy of Quick Heal.

All updates and upgrades are free for registered user till the subscription period of the copy.

If you have purchased the box copy of Quick Heal then the Product Key (or Serial Number) will be available in the user guide or inside the box. If you have purchased the software online, then you will find the Product Key in the email confirming the order.

    You can also obtain the Product Key from your system with the help of the following steps:

  • Go to Start -> Programs -> Quick Heal AntiVirus -> Quick Heal AntiVirus
  • Go to Help on the top right corner of the Quick Heal Window
  • Click About
  • Click the License Details button

Installation Number is available in Offline Registration section of Quick Heal Registration Wizard, if you choose 'No' to 'I have Internet access on this computer' and click Next. Choose Offline registration through web and click 'Next'. Here you will get the installation number of Quick Heal

Quick Heal Registration Wizard will be initiated automatically at every boot until the copy gets activated. Click 'Next' to proceed with Registration Wizard. To manually launch Registration Wizard click Start and then point to Programs, Quick Heal Group, Quick Heal.

After installation of Quick Heal you will need to register your copy to get updates, online services and other benefits. If Quick Heal is not registered within 20 days time period from the date of installation, your copy of Quick Heal will be expired.

See Also:

How do I register my copy of Quick Heal

Please ensure you are typing the correct serial number. Also, please type the serial number in Capital Letters.

This prompt can come if previously obtained License. key file is being used to reactivate Quick Heal. In case if you have reinstalled Quick Heal then you have to apply new License. Key by reactivating your copy of Quick Heal.

This problem may arise if you are using a "proxy server" or "Socks Version 4 & 5" on your network then you have to configure "Internet Settings" of the registration wizard.

This problem may also arise if you or your ISP is using Firewall. Firewall should be configured to allow Registration Wizard to get Internet access.

In case the above problem remains as it is even after following the above step then we will recommend you to contact Quick Heal Technical Support Team. In the mean time you can also register/activate your copy of Quick Heal by Offline or Phone registration.

See Also:

How do I set my Internet settings in case of proxy or socks4/5 connection

Off-line Registration

If you are "using a proxy server" or "using Socks Version 4 & 5" on your network. You need to configure "Internet Settings" of Registration Wizard to get Internet access.

    Please follow the below given steps to configure Internet Settings:

  • In Registration Wizard, select 'Yes' to "I have Internet access on this computer" and click on "Internet Settings".
  • Under Proxy Settings, select the Use proxy check box.
  • Choose HTTP Proxy, Socks V 4 or SOCKS V 5 as per your settings and then do the following.
  • In Server, type IP address of the proxy server or domain name (e.g., proxy.yourcompany.com).
  • In Port, type the port number of the proxy server (e.g., 80).
  • In User name and Password, type your server logon credentials.
  • Click OK.
  • Click Apply.

To renew your license of Quick Heal antivirus, you need to buy a renewal code from https://www.quickheal.co.in/quick-heal-product-renew.

You may also send us an email for renewal to renew@quickheal.com or call us at 09272202525. Alternatively, you can also visit any retailer or dealer of Quick Heal product or our Quick Heal office.

To renew Quick Heal, you don’t need a new product key. Use your existing Product Key to renew.

You can find the Product Key in the following way.

  1. Open Quick Heal antivirus.
  2. On the dashboard, select Help > About.
  3. Click the License Details button.

    After purchasing the renewal code, follow these steps:

  1. Open Quick Heal antivirus.
  2. Go to Help > About > Renew Now.
  3. Select the option I have renewal code or new product key with me and click Next. The Registration Information appears.
  4. Relevant information in the Purchased From, Email Address, and Contact Number text boxes appears pre-filled. You can modify your contact details, if required. To proceed, click Next. (Note: The license information such as Current expiry date and New expiry date are displayed for your confirmation.)
  5. Click Next. (Note: The license of Quick Heal antivirus is renewed successfully.)
  6. Click Finish to complete the renewal process.

If you renew your license online, the license details will get updated automatically whether your product has expired or is about to expire in 60 days as soon as you launch the Quick Heal scanner.

However, you may update your license details with immediate effect in the following way.

  1. Open Quick Heal antivirus.
  2. On the dashboard, click the Help menu and then select About.
  3. Click the License Details button.
  4. Click Update License Details and then click Continue.

If you are using an older version of Quick Heal antivirus, it is better that you upgrade it to the latest version first and then renew your license.

To upgrade to the latest version,

  1. Download the latest product build from https://www.quickheal.co.in/installer.

    Make sure that you download the correct product type.

  2. Uninstall the exiting product.

    Note: Save your Product Key and Installation Number before you uninstall the product. You will need them to reactivate the product.

  3. Install the new build.
  4. Reactivate your product.

You also can get in touch with our Support Team at our Toll Free number: 1800-121-7377.

If you have made a payment online but you are not sure of the transaction, you can drop us an email at renew@quickheal.com, with your banking transaction details. We will confirm the payment with our accounts department and get back to you with an update. Alternatively, you can get in touch with our renewal helpline on +91-92722 02525. They are available from Monday to Friday, 9:00 AM to 9:00 PM | Saturday to Sunday, 9:00 AM to 6:00 PM.

Once we confirm the payment, your license is renewed soon.

Yes. The validity of your renewed license will begin from the original expiry date itself so that you don’t lose the remaining period. For example, your license expires on 20th July 2018. You renew it on 1st July 2018 for a year. Your new license validity will start from 20th July 2018 and not from 1st July 2018. Hence, you do not lose the period between 1st and 20th July.

No. Only your existing version of Quick Heal antivirus will be renewed and not upgraded.
If you want to upgrade your product to the latest version,

  1. Download the latest product build from https://www.quickheal.co.in/installer.

    Make sure that you download the correct product type.

  2. Uninstall the exiting product.

    Note: Save your Product Key and Installation Number before you uninstall the product. You will need them to reactivate the product.

  3. Install the new build.
  4. Reactivate your product.

No. If you uninstall Quick Heal antivirus from your computer and then reinstall it, you have to reactivate the license once again. This is known as reactivation.

Renewal means your current license validity has expired and you need to extend the license validity by purchasing a new renewal code.

For the same product, you need to enter the new key in the renewal code option. For further assistance, please write to us at renew@quickheal.com or call us at 92722 02525.

Yes, you can send the money through NEFT/DD/cheque. Following are the details:

NEFT Details
Bank Name: HDFC Bank
Account Name: QHTL Renewal account
Account Number: 50200006486665
IFSC Code: HDFC0000007
Branch Name: Bhandkar Road, Pune

Cheque

  • Cheque should be drawn in favour of QHTL Renewal account.
  • Cheque should be Payable at Pune/CBS at par cheque.
  • Details for cheque deposit at HDFC Bank Ltd. are:

HDFC Bank
Account Name: QHTL Renewal account
Account Number: 50200006486665
IFSC Code: HDFC0000007
Branch Name: Bhandkar Road, Pune

Demand Draft
Please send your Demand Draft favoring QHTL Renewal account. DD only Payable at Pune.
The demand draft must be sent to the following address:

Quick Heal Technologies Ltd.
Office No - 9, MHADA Complex,
S. No - 120, Phule Nagar,
Near RTO Office, Yerwada
Pune-411006
Phone: +91-20-66813214

Yes. Quick Heal has Total Ransomware Protection. This protection keeps a backup of your data and will help you restore them in case there is any such attack. It is recommended that you always keep Ransomware Protection turned on.

You are advised to always keep Total Ransomware Protection on. This feature regularly keeps a backup of your data including the tally files in an encrypted format. In case of an ransomware attack, you can easily recover all your backed up data.

If you have created vaults and want to uninstall Quick Heal Total Security, it is recommended that you remove your data from the vaults before uninstallation.

If you have already uninstalled Quick Heal, you need to reinstall Quick Heal and then import the vaults. Set the access as per your requirement.

You should configure Internet Browsing Control in Quick Heal Total Security. You can block any website and videos that you think your children should not visit. Thus you can protect them from visiting unwanted content.

You should configure Application Control in Quick Heal Total Security. You can block any application that you want your children should not access.

Quick Heal recommends you to use Webcam Protection to protect your privacy. Some malwares access the webcam of your computer and capture your photos without your consent. Later, the malware attackers can blackmail you.

You can keep Data Theft Protection in Quick Heal Total Security turned on. When you need to share data, you can turn this off temporarily and then turn it on. No unauthorized person can copy data from your computer.

After you install Quick Heal, you must restart your computer. This will resolve the issue.

You can create your own emergency bootable CD that will help you to boot your Windows PC and scan and clean all the drives including NTFS partitions. This CD helps in cleaning stringent viruses/malware from your PC that cannot be cleaned from inside Windows.

You can create an emergency CD or command line scanner from Quick Heal antivirus. This will be created with the latest virus signature pattern file used by Quick Heal antivirus on your system.

Operating system compatibility for Emergency CD

    To create Quick Heal antivirus Emergency CD, your system should meet the following requirements:

  • Your computer should have one of the following Windows operating systems – Microsoft Windows 10/ Microsoft Windows 8/ Microsoft Windows 7/ Microsoft Windows Vista/ Microsoft Windows Server 2008 / Microsoft Windows Server 2008 R2 / Microsoft Windows Server 2012.
  • On Windows XP and Windows Server 2003, Emergency Disk creation is supported only on USB and memory card.
Before creating an Emergency Disk, ensure the following
  • It is recommended that you retain a copy of the extracted package on your computer.
  • If you have data on the USB device or rewritable CD/DVD on which you are creating Emergency Disk, take a backup of the data, as the device will be formatted.
  • To boot the system from either USB or CD/DVD, you have to set Boot sequence in BIOS.
  • Once the scan is complete, you must remove the Emergency USB disk or CD/DVD before restarting the computer, otherwise it will again boot in the boot shell.
Creating Emergency Disk

    To create an Emergency Disk, follow these steps:

  1. Open Quick Heal antivirus.
  2. On the dashboard, click Tools.
  3. Under Cleaning & Restore Tools, click Create Emergency Disk.
  4. On the Create Emergency Disk screen, click the link and download the required package for emergency tool.
  5. Extract the downloaded package on your system. For example: c:\my documents\qhemgpkg.
  6. Provide the extracted package path and click Next.
  7. To create Emergency Disk, select any one of the options that are displayed on the screen. For example, select either Create Emergency USB disk or Create Emergency CD/DVD.

    Note: Creating Emergency Disk using CD/DVD is not supported on Microsoft Windows 2003 and earlier versions. However, you can create Emergency Disk on USB drives instead.

  8. Select the disk drive to be converted to an Emergency Disk and click Next. On successful creation of an Emergency Disk, a message is displayed.
Using Emergency Disk
  1. Insert Emergency Disk in your CD/DVD/USB drive.
  2. Restart your system.
  3. Emergency Disk starts scanning all the drives automatically. It will disinfect the infection, if found.
  4. Restart your system.

If you have not installed any software knowingly and you get a Startup Scanner warning, select "Repair" / "Delete", as this may be a new Trojan/Worm/Backdoor.

However, if you install some software and get a Startup Scanner warning for that software, select "Accept".

You can schedule the scanner to run automatically. You need to schedule the scan once and your PC will be scanned on defined schedule. You can schedule the scan in the following way.

  1. Open Quick Heal antivirus.
  2. On the dashboard, click Scan Options.
  3. On the Files & Folders screen, click Scan Schedule. The Scan Schedule details screen appears.
  4. To define a new scan schedule, click New.
  5. In Scan Name, type a scan name.
  6. Under Scan Frequency, select the following options based on your preferences:
    • Scan Frequency:
      • Daily: Select this option if you want to initiate scanning of your system daily. This option is selected by default.
      • Weekly: Select this option if you want to initiate scanning of your system on a certain day of the week. When you select the Weekly option, the Weekdays drop-down list is activated so you can select a day of the week.
    • Scan time:
      • Start at first boot: This helps you schedule the scanner to begin at the first boot of the day. If you select this option, you do not need to specify the time of the day to start the scan. Scanning takes place only during the first boot regardless what time you start the system.
      • Start at: Select this option to initiate the scanning of your system at a certain time. If you select this option, the time drop-down list is activated where you can set the time for scanning. However, this option is selected by default.

        You can further define how often the scan should begin in the Everyday and Repeat scan after every options.
    • Scan priority.
      • High: Helps you set high scan priority.
      • Low: Helps you set low scan priority. However, this option is selected by default.
  7. Under Scan Settings, you can specify scan mode, define the advanced options for scanning, action to be performed when virus is found and whether you want a backup of the files before taking any action on them. However, the default setting is adequate for scanning to keep your system clean.
  8. In the Username text box, enter your username and your password in the Password text box.
  9. Run task as soon as possible if missed: Select this option if you want to initiate scanning when the scheduled scan is missed. This is helpful in case your system was switched off and the scan schedule is missed, later when you switch on the system, the scan schedule will automatically start. This option is available only on Microsoft Windows Vista and later operating systems.
  10. Click Next. The Configure Scan Schedule screen for adding folders to be scanned appears.
  11. Click Add Folders.
  12. In the Browse for Folder Window, select the drives and folders to be scanned. You can add multiple numbers of drives and folders as per your requirement.

    If you want to exclude subfolders from being scanned, you can also select Exclude Subfolder. Click OK.
  13. On the Configure Scan Schedule screen, click Next.
  14. A summary of your scan schedule appears. Verify and click Finish to save and close the Scan Schedule dialogue.
  15. Click Close to close the Scan Schedule screen.

If Quick Heal antivirus detects any virus in a file, document, or tool and you have set the Repair option for action to be taken on virus, the virus will be repaired automatically.

However, if Quick Heal antivirus detects a virus in a compressed file, the Repair option is not enabled because Quick Heal antivirus does not disinfect a virus from a compressed file as per security compliance. To disinfect such files, first uncompress them in a folder, preferably a temporary or isolated folder. Remove the virus using the Quick Heal antivirus scanner. Then you may compress the clean files, if required.

This prompt appears when you switch to a different user profile on Windows XP. Quick Heal antivirus online protection is already enabled and is protecting the 1st user session and the new session. Although the Quick Heal antivirus Online Protection icon for this session will not appear in this profile due to technical restrain, your system is still protected from viruses.

To avoid seeing this message, you can log out from the current session and log in to a different user by using the Logoff option of Windows XP.

This may be because of version incompatibility issue. You might have downloaded on a computer with some operating system that is different from the computer where you are trying to install Quick Heal antivirus.

For further details, please see How can I identify whether my operating system is 32-bit or 64-bit?

The offline activation license key that you created earlier will not work. This key is unique and for one time use only. You need to create this key once again.

To know about how to generate the offline activation license key, please see Registering offline.

This may be because of technical incompatibility issue. Email Protection is not supported on encrypted email connections that use Secure Sockets Layer (SSL). Please see the following compatibility table.

Quick Heal antivirus supports Quick Heal antivirus does not support
  • Microsoft Outlook Express 5.5 and later
  • Microsoft Outlook 2000 and later
  • Netscape Messenger 4 and later
  • Eudora
  • Mozilla Thunderbird
  • IncrediMail
  • Windows Mail
  • IMAP
  • AOL
  • POP3s with Secure Sockets Layer (SSL)
  • Web-based email such as Hotmail and Yahoo! Mail
  • Lotus Notes

Quick Heal antivirus has been developed in the best technical environment and will work seamless. However, certain technical issues may have some limitation and may require special support. Please see the following table that describes specific compatibility.

FeaturesConditions
Application Control
  • For Microsoft Windows XP, this feature is supported only if Service Pack 1 or later is installed.
Anti-Keylogger
  • Is not supported on Microsoft Windows XP 32-bit with Service Pack 1 or previous, and Windows XP 64-bit.
  • Is not supported on Windows 2003 Server 32-bit Service Pack 0 and Service Pack 1 and Windows 2003 Server 64 bit.
Browser Sandbox
  • Is not supported on Microsoft Windows XP 64-bit.
  • This feature supports Internet Explorer, Google Chrome, and Mozilla Firefox browsers only.
  • This feature does not support Microsoft Edge browser of Windows 10 operating system.
Emergency Disk
  • Creating Emergency Disk using CD/DVD is not supported on Microsoft Windows 2003 and earlier versions. However, you can create Emergency Disk on USB drives.
Firewall
  • The Monitor Wi-Fi Networks feature is not supported on Microsoft Windows XP 64-bit.
Safe Banking
  • Is not supported on Microsoft Windows XP 64-bit.
  • This feature supports Internet Explorer, Google Chrome, and Mozilla Firefox browsers only.
  • This feature does not support Microsoft Edge browser of Windows 10 operating system.
Self-Protection
  • For Microsoft Windows XP operating system, this feature is supported only if Service Pack 2 or later is installed.
  • For Microsoft Windows Server 2003 operating system, this feature is supported only if Service Pack 1 or later is installed.
  • Process protection functionality of Self-Protection is supported on Microsoft Windows Vista Service Pack 1 and later.
Mobile Scan (PC2Mobile Scan)

For Windows Mobile devices,

  • Microsoft Active Sync 4.0 or later must be installed on Windows XP or previous OS.
  • Windows Mobile Device Center must be installed on Windows Vista or later OS.
Anti-Rootkit
  • Is supported on 32-bit OS only.
Remotely Manage Quick Heal
  • Supports Internet Explorer 9 and later.
  1. Secure websites (with HTTPS certificate) will not be blocked if you are using Internet Explorer 6.0 with SSL version 2.0. For this, you can either upgrade your browser to Internet Explorer 7.0 and later, or enable support for SSL 3.0. To enable support for SSL 3.0, follow these steps:
    1. Open Internet Explorer.
    2. Go to Tools > Internet Options > Advanced.
    3. Disable the option Use SSL 2.0.
    4. Enable the option Use SSL 3.0.
  2. Websites will not be blocked if you are using 'CCProxy' Internet Proxy, version 6.0 or later.

All the updates and upgrades are free for registered users until the product license is valid.

New virus threats and malwares are released daily and to combat these threats, new security measures are released as and when required. It is highly recommended that you keep your product updated to ensure security against new threats. You can configure Automatic Update to pick up the updates automatically as and when new updates are available. If set to automatic mode, the updates are taken in the background without user’s intervention.

This issue may arise because of the following reason.

  • Reason: You are using a proxy server on your network or using Socks 4 & 5 network.
    Solution: Check whether the proxy settings in the Internet Settings feature are correct. Go to Quick Heal antivirus > Settings > Internet Settings and make the required changes.

In case, the above issue persists, please contact our technical support team from https://www.quickheal.co.in/support.

You can update Quick Heal whether your computer is connected to Internet if you are in the network.

  1. Set up one computer (may be the server) as the master update machine. Suppose server name is SERVER.
  2. Make QHUPD folder in any location. For example: C:\QHUPD. Assign Read-Only sharing rights to this folder.
  3. Select Start > Programs > Quick Heal antivirus > Quick Heal antivirus.
  4. On Dashboard, select Settings > Automatic Update.
  5. Select Copy update files to specified location.
  6. Click Browse and locate the QHUPD folder. Click OK.
  7. Click Save Changes to save this setting.
  8. On all user computers within the network launch Quick Heal antivirus.
  9. Under Settings, go to the Automatic Update page.
  10. Select Pick update files from specified path.
  11. Click Browse.
  12. Locate the SERVER\QHUPD folder from Network Neighborhood. Alternatively you can type the path as \\SERVER\QHUPD.
  13. Click Save Changes to save the settings.

Note: All your computers will be upgraded automatically. However, 'Update Automatically' is configured by default.

Entertainment Mode is a new feature in Quick Heal Total Security / Quick Heal Internet Security / Quick Heal AntiVirus 2010 (11.00). When enabled it configures a silent mode across all modules of Quick Heal Total Security / Quick Heal Internet Security / Quick Heal AntiVirus, so that no prompts (virus detection or virus updates) will interrupt you when you are playing a game or watching a movie.

Quick Heal Total Security / Quick Heal Internet Security / Quick Heal AntiVirus 2010 (11.00) has a new feature "Browsing Protection" that protects you against landing up on websites with malicious content. It ensures that users have a safe browsing experience.

Autorun Protection is a new feature in Quick Heal Total Security / Quick Heal Internet Security / Quick Heal AntiVirus 2010 (11.00). It secures your PC against autorun malwares by blocking the Autorun feature of the PC. It also safeguards your precious pen drives by vaccinating the pen drive against autorun malware infections.

The Self Protection feature, when activated, ensures that Quick Heal files, folders, configurations and registry entries are not altered or modified by viruses or malwares, or tampered by other applications.

AntiSpam plug-in feature will only work with Eudora and MS Outlook email clients.

You have marked a suspect email ID into Black List using the AntiSpam plug-ins. But to get the word '[SPAM]' in the subject line for the future mails from this ID, you need to check Enable Black List in Option -> Protection -> AntiSpam. This will ensure that all future mails from senders added in Black List, will have the tag '[SPAM]' in the subject line of the mail.

This indicates that the Data Protection feature of Quick Heal Total Security must be enabled. You can disable this feature by un-checking Enable Data Protection in Options -> Protection -> Data Protection.

Please contact Quick Heal Technical Support at support@quickheal.com. Click here to view Quick Heal Technical Support details.

Autorun Protection blocks the execution of Autorun on your PC, or on the pen drives. This avoids autorun malwares from being executed on your system. Data Protection blocks write access to your pen drives, or blocks complete access to your pen drives. This prevents data theft from your system and also assists in avoiding malwares from entering your system via pen drives.

The conventional delete in Windows will retain a copy of the file in Recycle Bin. If you Shift+Delete a file, it is removed from the system. But the file can be retrieved by using a recovery software. The Secure Delete feature in Quick Heal Total Security permanently erases the file from the hard disk making it impossible to retrieve the file using recovery software as well.

To know the list of file extensions supported by the Duplicate File Finder feature, click Tools -> Duplicate File Finder -> Options. The list will be available in the first frame Please select a duplicate category type.

The Defragmenter feature in Quick Heal Total Security defragments vital files, such as page-files and registry hives for improving the performance of the system. Defragmentation reduces the number of fragments, and clubs all the fragments into one contiguous chunk to improve system performance.

The PCTuner tool in Quick Heal Total Security contains a feature called Restore in the Other Menu. Since Auto Cleanup feature is a combination of Disk Cleanup, Registry Cleanup and Traces Cleanup, you will be able to Restore all items deleted by Disk Cleanup and Registry Cleanup, but not the items deleted by Traces Cleanup.

No. Items deleted by Traces Cleanup cannot be restored. All items deleted by Traces Cleanup ensure that user privacy is not breached. Hence, a restore option for Traces Cleanup has not been provided.

Admin Console protects your organization's computers from Viruses, Trojans, Worms, Backdoors, Hackers, other malwares e.g. Spywares, Riskwares and Pornwares etc. It is Web Based Management Console which provides following features:

  1. Manage clients installed on networked computers.
  2. Group clients into logical domains for simultaneous configuration and management.
  3. Coordinates automatic deployment of Antivirus Security Policies, Signature Pattern Updates, and Software Updates on every client and server.
  4. Provides latest information of all clients and keeps comprehensive logs about virus incidents, policies and updates at central location.

Agent Server is a service running on Admin Consol Server system. It pushes Client Settings, Scan Now and Update Now requests to all the clients initiated by the Administrator. And it also helps to provide latest information of all clients and keeps comprehensive logs about virus incidents, policies and updates at central location.

Client Agent is a service running on every Admin Console Client system. It communicates with the Agent Server and performs various tasks initiated from the Admin Server by your Administrator. E.g. – Scan Now, Update Now etc. It also sends Virus Logs to the Admin Server when an infection is found and Status Information if it is changed.

Quick Heal Admin Console encompasses two main modules

  1. Agent Server (Runs on Server where Quick Heal Admin Console is installed)
  2. Client Agent (Runs on Workstation)
    • Default Port of Agent Server: 5039 (Administrator can change this default port)
    • Default Port of Client Agent: 62110 (If this port is used by any other application, then Client Agent configures itself to some other port which is free. (E.g. 62111, 62112 etc.)
Cause
  1. This problem can occur if Client Agent is not able to download the build from Admin Console Site as Admin Console Site is not accessible from the remote system. This problem mostly occurs in case of domain based network and improper DNS configuration.
  2. URL or port is blocked in Firewall.
  3. Insufficient free disk space on remote system.
  4. Agent Server service is not started on the Admin Console Server.
  5. This may happen in case internet connection is configured using Proxy Server.
  6. If incorrect subnet mask is configured on the remote system.
Resolution:

At first, check the System on which Admin Console Server is installed is getting 'ping' from remote system. Give the ping command as follows:

(If Admin Console site has been configured on IP Address)
ping < IP address of Admin Server>
E.g. ping 192.168.100.34

(If Admin Console site has been configured on Domain Name)
ping < domain name of Admin Server >
E.g. ping quickheal.admin.com

As in case of Domain based network, if the Admin Console Site is configured on Domain Name and DNS is not properly configured then remote system will not be able to ping the Admin Server system. To solve this problem, Administrator needs to configure proper DNS settings on the remote system.

We recommend you to configure Admin Site on the IP Address rather to configure it on the domain name.

Secondly, check Installer logs by going in Client Reports and clicking on View Installer logs . This will also give you clear information about why Quick Heal is not getting installed on the remote system.

If any Firewall is running then check if the URL or Port through which the build is getting downloaded is blocked.

Make sufficient disk space on the Remote System to download and install AntiVirus if installer log shows installation failed due to insufficient disk space.

Verify if the Agent Server Service is started on Admin Console Server.

  1. Click on Start -> Run.
  2. Type Services.msc.
  3. Click on Ok.
  4. In Services check the Agent Server Service status is Started.

If Internet Connection is configured using Proxy Server, it may not be able to resolve the name or IP of the Admin Console Server. In this case bypass the Proxy Settings for the Admin Console Site.

Subnet Mask of the Remote System should be as per the IP class assigned to the Admin Console Server system.

    Quick Heal Client can be deployed using various different methods as listed below:

  1. Notify Install
  2. Installing using Internal Web Page
  3. Remote Install
  4. Login Script Setup
  5. Installing Using Client Packager

Update Manager is a centrally deployed tool that can be configured to download all the updates from our dedicated update server. It constantly monitors for new updates of Quick Heal and automatically downloads them as and when there is a new update available. It pushes the latest downloaded updates to all the clients automatically.

Cause
  1. Firewall is blocking the Update Manager Application.
  2. Firewall is blocking the Quick Heal URL.
  3. Firewall is blocking the extensions like .bin or .dat.
  4. Update Manager Connection is configured through Proxy Server.
Resolution
  1. Check Firewall settings and allow Update Manager , Quick Heal URL and extensions like .bin or .dat if they are blocked.
  2. Clear the cache of the Proxy Server

Please go through the instructions to upgrade existing Quick Heal Admin Console

Cause

This problem occurs when Client Agent is not able to connect to Agent Server OR Agent Server is not able to connect to Client Agent

Resolution:

First check, if both the systems i.e. Admin Console Server and Remote System are able to communicate with each other on the configured port. To check this follow the below given steps

    Verify if the Agent Server Service is started on Admin Console Server.

  1. Click on Start -> Run.
  2. Type Services.msc.
  3. Click on Ok.
  4. In Services check the Agent Server Service status is Started.

    Verify if the Client Agent Service is started on Remote System.

  1. Click on Start -> Run.
  2. Type Services.msc.
  3. Click on Ok.
  4. In Services check the Client Agent Service status is Started.

Telnet < IP Address of Admin Console Server > < Agent Server Port >

Suppose IP address of Admin Server is 192.168.100.34 and 5036 is the port on which Agent Server is listening. Then execute the following command on remote system.

E.g. Telnet 192.168.100.34 5036

If you receive any response from Agent Server, then check whether Agent Server is able to communicate with Client Agent.

Telnet < IP address of Remote System > < Client Agent Port >

Suppose IP address of the remote system is 192.168.100.66 and 62107 is the port on which Client Agent is listening. Then execute the following command on Admin Server.

E.g. Telnet 192.168.100.66 62107

Please check if any Firewall service is installed on the system, If YES then that firewall can block the communication between Agent Server and Client Agent.

Cause

When proxy setting has been configured in Internet Explorer then it tries to resolve the Admin Console Site via Proxy Server and if Proxy Server is not able to resolve it then site does not get open.

Resolution:

In such case, check Proxy Server configuration of remote system. Proxy Server should be able to resolve the IP address or domain name on which Admin Console Site is configured. Or follow the below given steps to bypass Proxy Server while opening Admin Console Site:

  1. Open Internet Explorer.
  2. Go to Tools > Internet Options > Connection Tab > Click on LAN Settings.
  3. Click on Advance Button.
  4. In the Exceptions section type the address of Admin Console Web Site along with Port number.
  5. Click on Ok.
Cause
  1. Web Server Service is not running.
  2. Admin Console Site or its port is blocked by firewall.
  3. Request is going through Proxy Server but the Proxy Server is not able to resolve.
Resolution

This problem mostly caused if the Web Server Service is not running.

If Admin Console Server is configured using IIS Server then check the IIS Admin Service is running. And also check whether Admin Console Web Site is running in IIS.

If Admin Console Server is configured using Apache HTTP Server then check the Apache Service is running.

  1. Click on Start > Run.
  2. Type Services.msc.
  3. Click on Ok.
  4. In Services check the Apache2 Service status is Started.

Secondly, there can be a UTM (Unified Threat Management) device in the network, which may block the port. If it is, then open the port of the Admin Console Server.

  • Uninstall any other anti-virus programs.
  • Check available hard disk space.
  • Exit all programs before starting the installation
  • Insert the installation CD/DVD into the drive and click Quick Heal Installer.app or download the installation package from the Quick Heal website.
  • To launch the installer, click Quick Heal Total Security.dmg. Follow the instructions on installation screen and then click Next to continue.
  • The Read Me file and the End-User License Agreement screen appears and click Agree to continue.

If you install Quick Heal on another Mac computer, it is necessary to register your software after you install Quick Heal. You must perform the Registration procedure by providing new Product Key. Any previously obtained Product Key is invalid and will not work on another machine.

One Product Key can only be used for one computer.

  • Double click the "Quick Heal Un-installer" kept inside the Application folder or Insert the installation CD/DVD into the drive and click Quick Heal Un-installer.app.Follow the instructions on the uninstallation wizard and click Yes to continue.You may be prompted for credentials if the Password Protection is enabled for Quick Heal Total Security. Enter your password credentials and click OK.
  • To continue with uninstallation without saving the repository, click Next. If you want to retain the repository, deselect the options to the respective repositories and click Next.
  • Provide your user credentials.
    The uninstallation process starts.

macOS High Sierra 10.13 introduces a new feature that requires user approval before loading newly-installed third-party kernel extensions (KEXTs). When a request is made to load a KEXT that the user has not yet approved, the load request is denied

NOTE: If you do not Allow to load Kernel Extensions, Quick Heal Total Security will not be able to secure your computer against viruses, malicious websites, spam emails, and suspicious programs. Your computer will be at risk.

  1. During installation of Quick Heal Total Security for Mac on new macOS 10.13 , the following "System Extension Block" prompt appears.
  2. To resolve, goto System Preferences>>Security & Privacy,
  3. Click the lock to make changes.
    [You may need to enter your system credentials.]
  4. Click Allow to allow system extensions to be installed.
  5. After allowing, restart the System.

If you already have Quick Heal Total Security for MAC installed on your Mac System, Total Security will continue to work well after you upgrade to macOS 10.13 High Sierra.

  • Mac OS X 10.7 or later
  • Mac Computer with Intel Processor
  • 512 MB of RAM
  • 417 MB free hard disk space
  • Internet connection to receive updates

After installation of Quick Heal, you will need to register your copy to activate it. You should Register and Activate your copy immediately after installation, as without Activation Quick Heal cannot be updated. Registered users can get other benefits like technical support, Parental Control, etc.

    You can easily register your Quick Heal online with the help of the steps mentioned below:

  • On the last page of installation window, click on ‘Register Now’ button, Quick Heal Registration Wizard will open automatically and the user will be asked to provide a product key. (To manually launch Registration Wizard, open Quick Heal dashboard and click Register Now.)
  • Enter a valid Product Key (You can find the Product Key in your User Guide or inside the box.)
  • Click ‘Continue’.
  • Provide ‘Purchased From’ and ’Register for’ details.
  • Click ‘Continue’.
  • Enter your personal details.
  • Click ‘Continue’.
  • Before submitting, go through the details you have provided. If you want to modify any, click ‘Go Back’. Otherwise, click ‘Continue’.
  • It will take a few seconds to register and activate your copy. Please stay connected to the Internet during this process.
  • On completion, you will get a successful activation message.

Note:
Serial Number (product key) can be found in the User Guide or inside the product box. It can also be found in the email confirming your order.

If due to any reason you need to reinstall your operating system or Quick Heal, it is necessary to reactivate your copy after reinstallation. You can easily reactivate your Quick Heal online. Click here to know how.

A Serial Number serve as a user’s Identity. In case you lose your Serial Number, you can obtain it by contacting Quick Heal Technical Support at a nominal charge.

You can use a registered copy until the expiry date of its subscription period. After the subscription period is over, you will need to renew the subscription to ensure your computer stays protected against new and emerging threats.

  • Open your Quick Heal dashboard
  • Go to Quick Heal Dashboard > About Quick Heal Total Security > Click View Details 

    Here, you will find the product key, product version, virus database and subscription validity information.

Registration wizard does not accept invalid product keys. To avoid such messages, please enter a valid product key as provided to you in the registration wizard.

In case the above problem persists even after following the above step, please contact Quick Heal Technical Support.

You can Remove your device from the RDM portal or contact Quick Heal Technical Support for assistance.

No, you must Remove it manually. You can do it from the RDM portal or by contacting Quick Heal Technical Support for assistance.

Yes, you can register your license offline using the 'Register offline' button from products "Dashboard"

Once the subscription of your copy of Quick Heal expires, you need to renew it to continue receiving updates against the latest viruses. During renewal, you can renew your copy of Quick Heal for 1 year or 3 years.

The first benefit of renewing your Quick Heal copy is the continuous updates received during the renewed subscription period. These updates provide uninterrupted protection to your system and its data against the latest viruses and other threats.

Renewal is also a cost-effective solution when compared to purchasing a new product. The renewal code costs lesser than purchasing the new product and still provides uninterrupted protection against the latest and unknown threats and free upgrade to new version.

If you renew your copy of Quick Heal before subscription expiry, you will receive a bonus of two months' additional protection during renewal of subscription.

If you have purchased the box copy of Quick Heal, the Product Key (or Serial Number) will be pasted on the User Guide or inside the box. If you have purchased the software online, you will find the Product Key in the email confirming the order.

If you purchase a renewal code with validity for 1 Year or 3 Years and renew your copy of Quick Heal before subscription expiry, you will get subscription validity of 1 Year + 2 Months or 3 Years + 2 Months from the date of subscription expiry. If you renew your copy of Quick Heal after subscription expiry, then you will get 1 Year or 3 Year validity from the date of renewal.

Example 1

Mr. John has a copy of Quick Heal Total Security for Mac that expires on April 10, 2013. He purchases a renewal code on March 10, 2013 and renews his copy. His new subscription validity is June 10, 2014 (1 Year + 2 Months).

Example 2

Mr. Jack has a copy of Quick Heal Total Security for Mac that expires on April 10, 2013. He purchases a renewal code on May 10, 2013 and renews his copy. His new subscription validity is May 10, 2014 (1 Year).

No, a CD is not provided for renewal. The purchased renewal code will extend the subscription of your copy of Quick Heal. If you want to upgrade to the latest Quick Heal product during your subscription validity, you can do it free of cost by downloading the Product Upgrade from the Upgrade page.

As per Quick Heal Renewal Policy, if your copy of Quick Heal has expired then you can renew it within six months from the date of expiry.

If you need to uninstall your copy of Quick Heal from your machine and re-install it later, you must reactivate the software upon installation. This is called Reactivation. Extending the subscription validity of your copy of Quick Heal by purchasing a renewal code is called Renewal.

During renewal of your copy of Quick Heal, if you purchase an additional copy of Quick Heal, you will receive a discount on the purchase of the additional copy. To know more, contact your nearest Quick Heal branch or distributor for the same. For a list of Quick Heal branches and distributors across the globe, please visit our Locate Dealer page.

You can contact Quick Heal Support Center. You can also contact your nearest Quick Heal branch or distributor. For a list of Quick Heal branches and distributors across the globe, please visit our Locate Dealer page.

After purchasing the renewal code from the distributor, you need to renew the copy of Quick Heal by performing the following steps:

  • Go to Quick Heal Total Security > Menu > Quick Heal Total Security > About Quick Heal Total Security.
  • On the About Quick Heal Total Security screen, click Renew Now. If your license is about to expire soon or has already expired then the Renew Now button is displayed on Dashboard itself. Click Renew Now to go to the activation page.
  • Select I want to renew with renewal code. I already have renewal code with me and then click Continue.
  • On the Registration Information screen, enter relevant information in the Purchased From, Email Address and Contact Number text boxes, and then click Next. The license information such as Current expiry date and New expiry date is displayed for your confirmation.
  • Click Continue.

    The license of Quick Heal Total Security is renewed successfully. Click Finish.

Note:

  • In case you do not have the renewal code, select I do not have renewal code with me. I want to purchase renewal code online and then click Buy Now.
  • In case you renewed your license but its expiry date has not extended, select I have already renewed my license. Please update my license from server and then click Continue.
  • If you have purchased an additional renewal code, then the renewal can be performed only after 10 days of the current renewal.

You can schedule the scanner to run automatically at predetermined time and intervals. You can schedule the scanning for daily and weekly. This will supplement other automatic protection features to ensure that your machine remains virus-free.

    To configure Schedule Scans, follow these steps:

  • On the Quick Heal Total Security Dashboard, click Mac Security.
  • On the Mac Security setting screen, click Schedule Scans.
    The Scheduled Scans details screen appears.
  • To create a new schedule for scanning, click Add.
    The Add Scheduled Scan screen appears where you can create a new scan schedule
    name, its frequency, and other details.
  • In the Scan name text box, type a scan schedule name.
  • Set Scan Frequency from Daily and Weekly.
  • Set Scan Time either as Start scan at first boot or Start scan at Fixed Time. When you
    select Start at first boot, you do not have to specify the time of the day to start the scan.
    Scanning takes place only during the first boot irrespective at what time you start the
    system.
  • Set Scan priority from High and Low as you prefer.
  • Set the Scan location:
  • Set the Scan settings:
  • To save your settings, click Save.

    To configure Proxy Setting, follow these steps:

  • On the Quick Heal Total Security Dashboard, click Settings.
  • On the Settings screen, click Proxy Support.
  • On the Proxy Support screen, turn Proxy support ON to enable proxy support.
    The Select proxy type, Enter server, Enter port, and user credentials text boxes are
    enabled.
  • Select the proxy type from HTTP, SOCKS V4, SOCKS V5 based on your preference.
  • In the Enter Server text box, enter the IP address of the proxy server or domain name.
  • In Enter port text box, enter the port number of the proxy server.
    By default port number is set as 80 for HTTP and 1080 for SOCKS V4, SOCKS V5.
  • Enter user name and password credentials.
  • To save your settings, click Save.
  • Install Quick Heal for Parallel Windows from the link that has been sent via email or the link that appears on the success page.
  • Once the installation has been completed, enter the Quick Heal Mac activation key when you are asked for it. It can also be done from Main UI >> Help >> About >> Register Now.
  • Follow the instructions shown in the wizard.

NOTE : Pre-Quick Heal Windows-Desktop-Activation condition: Your Quick Heal desktop for Mac should be activated first.

    The following steps showcase how Quick Heal can be installed on a parallel desktop:

  • Switch on the parallel desktop
  • Install the parallel build from the Quick Heal website
  • Activate Quick Heal with the existing Mac activation key

No. If two machines are activated with the same key, the other activated copy will be tagged as "Pirated".

Quick Heal Total Security for Mac, Total Security, Internet Security and AntiVirus Pro has a feature called Browsing Protection. It runs Internet browsers in a virtual environment. Any malicious file downloaded in this environment is isolated from the real PC thus preventing such files from causing a malware infection.

Please contact Quick Heal Technical Support at support@quickheal.com.Click here to view Quick Heal Technical Support details.

Browsing Protection automatically blocks access to websites that are loaded with malware codes and are designed to infected visitors’ machines.

Phishing Protection is a part of Web Security that blocks access to fake and phishing websites designed to steal personal and financial information from users.

With Password Protection, you can restrict all other users from accessing Quick Heal Total Security so that no unauthorized users can make any changes in the settings.

    To configure Password Protection, follow these steps:

  • On the Quick Heal Total Security Dashboard, click Settings. Password Protection is turned off by default that you can turn on if required.
  • On the Settings screen, turn Password Protection ON. The password protection screen appears.
  • Enter password in the New Password text box and then confirm the password by entering it in Retype New Password. If you are setting the password for the first time, then Existing Password is disabled.
  • To reset your password, click Password Protection.
  • To save your setting, click Save.
  1. Open Quick Heal Total Security.
  2. On the Quick Heal Total Security Dashboard, click Reports.
  3. On the Reports screen, click Parental Control Reports.

Parental Control can be used to control the Internet activity of the children or other users. Parents can decide which websites their children should visit and which they should not. Using the Parental Control feature, the parents can restrict categories of websites or block specific websites. The parents can also schedule Internet accessibility for their children.

With Spam Protection, you can block all unwanted emails such as spam, phishing and porn emails, from reaching into your mailbox. Spam Protection is enabled by default and we recommend you always keep the feature enabled.

Open Quick Heal Total Security and then go to Menu > Quick Heal Total Security > About Quick Heal Total Security. On the About screen, click the View Details button.

To get support regarding any technical issues, follow these steps. On the Quick Heal Total Security menu bar, go to Help > Support. Here you can find various means for support.

To access the Help option, follow these steps.
On the Quick Heal Total Security menu bar, go to Help > Quick Heal Total Security Help.

Scan My Mac is a complete scanning of your system. With Scan My Mac, you can scan the entire machine, files and folders excluding mapped network drives, folders, and files.

This feature prevents Quick Heal product files from getting altered or modified by viruses and malware or tampered by other applications.

RDM is a free portal where you can manage Quick Heal Total Security on your device.

    To use RDM feature on the trial build you need to REGISTER the product first by following the below steps:

  • Install trial Build and do not ACTIVATE.
  • Click “About Quick Heal Total Security” Under “Quick Heal Total Security” Menu.
  • On this About window click “Register Now” and provide the Product Key.
  • Once the above step is completed, you will be able to use RDM functionality.

To create an account Click on ‘Sign up’ button.
Enter Username, Mobile number, Product Key, Language preference, Verification code, check License agreement check box and Click Sign up button.
An email to activate the account will be sent to the registered email id.
In the email, click the ‘Activate’ button or run the given link in the browser. You will get Set Password screen to set the password for created account.
Once password is saved you can Sign in to your new created account and Add device.

Yes, you can change your account information such as your name, email address, mobile number, and password on the My Account page.
To navigate to the My Account page

  • Go to the Quick Heal Remote Device Management Dashboard.
  • Move your mouse over ‘Welcome your name’ and select My Account from the drop-down list.

Yes, you can add up to ten (10) devices (smartphones/computers/laptops) in a single Quick Heal Remote Device Management account.

No.

No, but you can simply remove the device added in one Quick Heal Remote Device Management account and then you can add the same device to a different Quick Heal Remote Device Management account

    To remove your device having Quick Heal product, follow these steps:

  • Go to the Quick Heal Remote Device Management Dashboard.
  • Move your mouse over ‘Welcome your name’ and select License Summary from the drop-down list.
  • Click on the Remove Product. The selected product will be removed.

To remove your device having other Quick Heal products, follow these steps:

  • On Quick Heal Remote Device Management Dashboard, click the ‘Device Details’ link.
  • Click the Remove Device button. The selected device will be removed.

It is recommended to authorize the device immediately. However, the OTP generated can be used to validate the mobile device within 10 minutes and computer/laptop within 48 hours.

Yes, you can generate the OTP again by clicking the 'EXPIRED (Resend OTP)' link (On the Quick Heal Remote Device Management Dashboard, click the Add Device tab and then click the 'EXPIRED (Resend OTP)' link).

Yes, you can remove a device for which you have not validated the OTP yet.

  • On the Quick Heal Remote Device Management Dashboard, click the Add Device tab.
  • Under Pending Device, click the Pending link to the device for which you have not validated the OTP.
  • On One-Time-Password (OTP) dialog box, click the Cancel OTP link.

No, it will be added to the pending device list and you can generate OTP to add it in Quick Heal Remote Device Management account.

Yes, you can change any device as default. However, it is good to set such a device as default that you consider critical and you want to monitor it closely.

No, you do not have to add the device again. Instead you will be asked to reauthorize the previously added device.

If you enter wrong login credentials three times, your Quick Heal Remote Device Management account will get locked.

To unlock your account, click the ‘Unlock Account’ button on the login page. An email with unlock link is sent to your registered email ID. In the email, click the ‘Unlock Account’ button or copy the given link in the browser. Your account will be unlocked.

No, to communicate to a device through Quick Heal Remote Device Management portal, your device must necessarily be connected to the Internet.

Yes, the device will remain added and can be viewed on the Quick Heal Remote Device Management portal, but the status of the device will not be updated and if the device is not connected to the Internet for 3 or more days, the status will be "System is Offline".

Connect the device to the Internet. Your Quick Heal will automatically update the status to the Quick Heal Remote Device Management portal.

Enter username in login page. Click on the Forgot Password link.
An email to reset password will be sent to your registered email id.
In the email, click the ‘Reset Password’ button or copy the given link in the browser. You will get a window to reset your password.

Yes, you just need to toggle the 'Remotely Manage Quick Heal' button (Settings > Remotely Manage Quick Heal.)

Yes, you can see the license details of all your devices from the License Summary page.

Yes, you can renew your license from Quick Heal Remote Device Management portal using the 'Renew Now' link from dashboard.

No, the settings of Quick Heal cannot be changed from the Quick Heal Remote Device Management account.

    Yes, you can see the Device Details with below steps:

  • Log on to your Quick Heal Remote Device Management account.
  • On Dashboard, click Device Details tab.

No. Running more than one antivirus software on a single computer is not recommended.

Click on any feature, you will be prompted to enter your password. On the same dialog box, you can see a link Forgot password? Using this link, you can retrieve your password.

You may also contact our technical support team from https://www.quickheal.co.in/support.

To retrieve your lost product key, visit www.quickheal.co.in/lost and fill the required information. Alternatively, you may write to support@quickheal.com with the purchase details. We will respond as soon as possible.

To update your contact details, send us an email with your current details to support@quickheal.com.

You may contact our technical support team from https://www.quickheal.co.in/support.

  • Verify that the computer is not infected (By Emergency CD).
  • Uninstall any other anti-virus programs.
  • Delete all files in the Windows Temporary folder.
  • Check available hard disk space.
  • Exit all programs before starting the installation

Double click on Quick Heal installer to proceed with installation and follow on-screen instructions.

If you install Quick Heal on another computer, it is necessary to register your software after you install the software. You must perform the Registration procedure by providing a valid Serial Number (product key).

    If due to any reason you wish to uninstall Quick Heal, follow the below given steps:

  • Click Uninstall Quick Heal from Start-Programs-Quick Heal group.
  • Quick Heal Uninstaller will prompt for the preference of uninstallation. If you wish to reinstall Quick Heal after some time then you can select option ‘Remove Quick Heal and keep update definitions files’. Otherwise select other option ‘Remove Quick Heal completely’ and click Next to proceed.
  • Uninstaller at last will prompt you to restart your system for changes to take effect

Note:

  1. 1. Before proceeding with uninstallation, please ensure that all programs are closed.
  2. 2. Uninstalling Quick Heal under Windows XP operating system requires administrative privilege.

In this case you need to uninstall Quick Heal from old system and install it on upgraded system. You also need to reactivate Quick Heal after installation.

Different operating systems may be available in different versions, 32-bit or 64-bit. If you download Quick Heal antivirus from our website on the computer where you want to install it, our installer will automatically detect your computer operating system and its version. Hence, you will get the right product. However, in case you need to know operating system and the version of your computer, follow these steps.

On Windows 10
  1. Go to Control Panel > System.
  2. Look at the System type under System.

    If the System type is 32-bit operating system, you need to download 32-bit Quick Heal antivirus product setup file. If the System type is 64-bit operating system, you need to download 64-bit Quick Heal antivirus product setup file.

On Windows 8.1 and Windows 8
  1. Go to Control Panel > System and Security > System.
  2. Look at the System type under System.

    If the System type is 32-bit operating system, you need to download 32-bit Quick Heal antivirus product setup file. If the System type is 64-bit operating system, you need to download 64-bit Quick Heal antivirus product setup file.

On Windows Server 2012 R2, Windows Server 2012, and Windows Server 2008 R2

Microsoft Windows Server 2012 R2, Windows Server 2012, and Windows Server 2008 R2 operating systems are available only in 64-bit.

On Windows 7, Windows Vista, and Windows Server 2008
  1. Go to Control Panel > System and Maintenance > System.
  2. Look at the System type under System.

    If the System type is 32-bit operating system, you need to download 32-bit Quick Heal antivirus product setup file. If the System type is 64-bit operating system, you need to download 64-bit Quick Heal antivirus product setup file.

On Windows XP and Windows 2003 Server operating systems
  1. Go to Start > Control Panel. The Control Panel window opens.
  2. Double-click the System icon. The System Properties window opens.
  3. In the General tab under System, if x64 is mentioned before Edition, your operating system is a 64-bit operating system, else it is a 32-bit operating system.

After installation of Quick Heal you will need to register your copy to activate it. You should Register and Activate your copy immediately after installation, as without this Quick Heal cannot be updated. Registered users can get other benefits like technical support and messenger service.

You can easily register your Quick Heal online. Click here to know how.

Note:

  • Serial Number (product key) can be found in the User Guide or inside the product box. It can also be found in the email confirming your order if you have purchased Quick Heal online.
  • For any assistance, please call us on 1800-121-7377 or visit our Support Center.

See Also

Reactivating Quick Heal online

Your Serial Number of Quick Heal is your Customer ID or Customer Reference Number. Please do mention your Serial Number in every communication with Quick Heal Team.

A Serial Number serve as a user’s Identity. In case you lose your Serial Number, you can obtain it by contacting Quick Heal Technical Support at a nominal charge.

You can use registered copy till the subscription period of your Quick Heal copy. After the subscription period is over you will need to renew the subscription for your copy of Quick Heal.

All updates are free for registered users until the subscription period is over.

  • Open your Quick Heal dashboard
  • Go to Help > About

Here, you will find the product key, product version, virus database and subscription validity information.

Registration wizard does not accept invalid serial number. To avoid such messages please type serial number as it as provided to you in the registration wizard.

This problem may arise if you are using a ‘proxy server’ or ‘Socks Version 4 & 5’ on your network. In this case, you have to configure the ‘Internet Settings’ of the registration wizard. Click here to know how.

This problem may also arise if you or your ISP is using Firewall. Firewall should be configured to allow Registration Wizard to get Internet access.

If this problem persists even after following the above steps, then please contact Quick Heal Technical Support.

If you are "using a proxy server" or "using Socks Version 4 & 5" on your network. You need to configure "Internet Settings" of Registration Wizard to get Internet access.

Please follow the below given steps to configure Internet Settings:

  • In Registration Wizard, select 'Yes' to "I have Internet access on this computer" and click on "Internet Settings".
  • Under Proxy Settings, select the >Use proxy check box.
  • Choose HTTP Proxy, Socks V 4 or SOCKS V 5 as per your settings and then do the following.
  • In Server, type IP address of the proxy server or domain name (e.g., proxy.yourcompany.com).
  • In Port, type the port number of the proxy server (e.g., 80).
  • In User name and Password, type your server logon credentials.
  • Click OK.
  • Click Apply.

You need to deactivate Quick Heal license from one of your activated devices. You can deactivate your device from the RDM portal or contact Quick Heal Technical Support for assistance.

You can deactivate your device from the RDM portal or contact Quick Heal Technical Support for assistance.

No, you must deactivate it manually. You can do it from the RDM portal or by contacting Quick Heal Technical Support for assistance.

This is applicable to Quick Heal Total Security Multi-Device. You can activate it using a single product key on your Windows, Mac, or Android device.

No, you can activate Quick Heal only through online registration on the required PC using Internet access.

Once your Quick Heal subscription expires, you must renew it to continue receiving security updates against new and latest viruses. During renewal, you can renew your subscription for 1 year or 3 years.

Renewing your Quick Heal ensures that your computer keeps receiving continuous security updates that are necessary to prevent malware attacks and online threats. Renewing is also cost-effective because it is cheaper than purchasing a new product.

Please call us on 09272202525 or drop us an email at renew@quickheal.co.in for current offers and discounts.

To renew your copy of Quick Heal, you can purchase the renewal code from our online store or send us an email at renew@quickheal.co.in. Alternatively, you can also visit your nearest Quick Heal office. For a list of Quick Heal branches and distributors across the globe, please visit our Locate Dealer page here.

If you have purchased the box copy of Quick Heal then the Product Key (or Serial Number) will be available in the user guide or inside the box. If you have purchased the software online, then you will find the Product Key in the email confirming the order.

    You can also obtain the Product Key from your system with the help of the following steps:

  1. Click Start -> Programs -> Quick Heal AntiVirus -> Quick Heal AntiVirus
  2. Click Help on the top right corner of the Quick Heal Window
  3. Click About
  4. Click the License Details button

According to Quick Heal Renewal Policy guidelines, if your copy of Quick Heal has expired then you should renew it within six months from the date of expiry.

If you uninstall your Quick Heal product and reinstall it, then you have to reactivate the software after the installation. This is known as Reactivation. For reactivation, click this link - http://www.quickheal.co.in/installer

Extending the subscription validity of your Quick Heal license by purchasing a renewal code is known as Renewal.

You can always get in touch with our Renewal Team at 09272202525. Alternatively, you can also contact your nearest Quick Heal branch or distributor.

    After purchasing the renewal code, please follow the steps mentioned below (ensure that your system is connected to the Internet during the entire procedure):

  • Go to Start > Programs > Quick Heal AntiVirus > Quick Heal AntiVirus
  • Go to Help > About > Renew Now
    The Registration Wizard appears.
  • Select the option 'I have renewal code or new product key with me' and click Next
  • Enter valid Renewal Code
  • The Registration Information appears
  • Relevant information in the Purchased From, Email Address, and Contact Number text boxes appears pre-filled. However, you can modify your contact details if required and then click Next. Quick Heal AntiVirus Prompt will be displayed. (Note: The license information such as Current expiry date and New expiry date is displayed for your confirmation)
  • Click Next (Note: The license of Quick Heal AntiVirus is renewed successfully)
  • Click Finish to complete the renewal process

    After renewing your copy of Quick Heal from the website, please follow the steps mentioned below to complete the renewal process (ensure that your system is connected to the Internet during the entire procedure):

  • Go to Start -> Programs -> Quick Heal AntiVirus -> Quick Heal AntiVirus
  • Click Help
  • Click About
  • Click License Details
  • Click Update License Details
  • Click Continue

    Once you have made the payment through any payment gateway, your copy of Quick Heal will get automatically renewed. Kindly follow the steps given below:

  • Go to Start -> Programs -> Quick Heal AntiVirus -> Quick Heal AntiVirus
  • Click Help
  • Click About
  • Click License Details
  • Click Update License Details
  • Click Continue

You can securely pay for your online purchase on our website via net banking, or using your debit/credit card.

During renewal, the customer’s existing product key will be renewed.

Renewing an expired product license means that its validity will last from the renewal date till its new expiry date*. For instance, your product license (1 year) expired on 1st January 2015. You renew it for 1 year on 20th January 2015. So, the new expiry date of your license key will be 20th January 2016.

*Terms & Conditions will apply as per offer(s) running at that point of time.

If you have made a payment online but not sure of the transaction, you can drop us an email at renew@quickheal.co.in. We will cross-check the same with our accounts department and get back to you with an update. Alternatively, you get in touch with our renewal helpline on 020 6683 5911 between 9.30 AM to 6.30 PM, Monday to Friday.

No, we only offer renewal for 1 year and 3 years.

Once the payment is reflected in our system, the license gets renewed on the same day.

Yes, you can securely pay for your online purchase on our website with your debit/credit card.

Yes, the validity of your renewed license will begin from the original expiry date itself so that you don’t lose the remaining period. For instance, your license expires on 20th July 2015. You renew it on 1st July 2015 for a year. So, your new license validity will start from 20th July 2015 and not from 1st July 2015; you do not lose the period between 1st and 20th July.

To retrieve your lost product key, please write to us at support@quickheal.co.in with your registered email address & name. Alternatively, you can also visit www.quickheal.co.in/lost

You can renew your license within 6 months from the date of expiry.

Yes, you can carry forward the same license key with its existing validity on your new system. For this, you have to uninstall your Quick Heal copy from your old system, and install it on the new system and activate the copy using the same product key.

Yes, you can send the same on the below address:

Quick Heal Technologies Pvt. Ltd.

Office No. 9, MHADA Complex, S. No. 120

Phule Nagar, Near RTO Office

Yerwada, Pune-06

Maharashtra

Yes, even if you purchase a renewal code from a dealer, you will be eligible for any offer running at that point of time.

You can get the contact details of your nearest Quick Heal dealer here.

To update your contact details, all you have to do is email your current details to support@quickheal.com

No, you can renew Quick Heal only through online renewal.

    To update the license details on other devices follow below steps:

  • Go to Start > Programs > Quick Heal AntiVirus > Quick Heal AntiVirus
  • Click Help
  • Click About
  • Click License Details
  • Click Update License Details
  • Click Continue

Yes. Quick Heal has Total Ransomware Protection. This protection keeps a backup of your data and will help you restore them in case there is any such attack. It is recommended that you always keep Ransomware Protection turned on.

You are advised to always keep Total Ransomware Protection on. This feature regularly keeps a backup of your data including the tally files in an encrypted format. In case of an ransomware attack, you can easily recover all your backed up data.

If you have created vaults and want to uninstall Quick Heal Total Security, it is recommended that you remove your data from the vaults before uninstallation.

If you have already uninstalled Quick Heal, you need to reinstall Quick Heal and then import the vaults. Set the access as per your requirement.

You should configure Internet Browsing Control in Quick Heal Total Security. You can block any website and videos that you think your children should not visit. Thus you can protect them from visiting unwanted content.

You should configure Application Control in Quick Heal Total Security. You can block any application that you want your children should not access.

Quick Heal recommends you to use Webcam Protection to protect your privacy. Some malwares access the webcam of your computer and capture your photos without your consent. Later, the malware attackers can blackmail you.

You can keep Data Theft Protection in Quick Heal Total Security turned on. When you need to share data, you can turn this off temporarily and then turn it on. No unauthorized person can copy data from your computer.

After you install Quick Heal, you must restart your computer. This will resolve the issue.

You can create your own emergency bootable CD that will help you to boot your Windows PC and scan and clean all the drives including NTFS partitions. This CD helps in cleaning stringent viruses/malware from your PC that cannot be cleaned from inside Windows.

You can create an emergency CD or command line scanner from Quick Heal antivirus. This will be created with the latest virus signature pattern file used by Quick Heal antivirus on your system.

Operating system compatibility for Emergency CD

To create Quick Heal antivirus Emergency CD, your system should meet the following requirements:

  • Your computer should have one of the following Windows operating systems – Microsoft Windows 10/ Microsoft Windows 8/ Microsoft Windows 7/ Microsoft Windows Vista/ Microsoft Windows Server 2008 / Microsoft Windows Server 2008 R2 / Microsoft Windows Server 2012.
  • On Windows XP and Windows Server 2003, Emergency Disk creation is supported only on USB and memory card.
Before creating an Emergency Disk, ensure the following
  • It is recommended that you retain a copy of the extracted package on your computer.
  • If you have data on the USB device or rewritable CD/DVD on which you are creating Emergency Disk, take a backup of the data, as the device will be formatted.
  • To boot the system from either USB or CD/DVD, you have to set Boot sequence in BIOS.
  • Once the scan is complete, you must remove the Emergency USB disk or CD/DVD before restarting the computer, otherwise it will again boot in the boot shell.
Creating Emergency Disk

To create an Emergency Disk, follow these steps:

  1. Open Quick Heal antivirus.
  2. On the dashboard, click Tools.
  3. Under Cleaning & Restore Tools, click Create Emergency Disk.
  4. On the Create Emergency Disk screen, click the link and download the required package for emergency tool.
  5. Extract the downloaded package on your system. For example: c:\my documents\qhemgpkg.
  6. Provide the extracted package path and click Next.
  7. To create Emergency Disk, select any one of the options that are displayed on the screen. For example, select either Create Emergency USB disk or Create Emergency CD/DVD.

    Note: Creating Emergency Disk using CD/DVD is not supported on Microsoft Windows 2003 and earlier versions. However, you can create Emergency Disk on USB drives instead.

  8. Select the disk drive to be converted to an Emergency Disk and click Next. On successful creation of an Emergency Disk, a message is displayed.
Using Emergency Disk
  1. Insert Emergency Disk in your CD/DVD/USB drive.
  2. Restart your system.
  3. Emergency Disk starts scanning all the drives automatically. It will disinfect the infection, if found.
  4. Restart your system.

If you have not installed any software knowingly and you get a Startup Scanner warning, select "Repair" / "Delete", as this may be a new Trojan/Worm/Backdoor.

However, if you install some software and get a Startup Scanner warning for that software, select "Accept".

You can schedule the scanner to run automatically. You need to schedule the scan once and your PC will be scanned on defined schedule. You can schedule the scan in the following way.

  1. Open Quick Heal antivirus.
  2. On the dashboard, click Scan Options.
  3. On the Files & Folders screen, click Scan Schedule. The Scan Schedule details screen appears.
  4. To define a new scan schedule, click New.
  5. In Scan Name, type a scan name.
  6. Under Scan Frequency, select the following options based on your preferences:
    • Scan Frequency:
      • Daily: Select this option if you want to initiate scanning of your system daily. This option is selected by default.
      • Weekly: Select this option if you want to initiate scanning of your system on a certain day of the week. When you select the Weekly option, the Weekdays drop-down list is activated so you can select a day of the week.
    • Scan time:
      • Start at first boot: This helps you schedule the scanner to begin at the first boot of the day. If you select this option, you do not need to specify the time of the day to start the scan. Scanning takes place only during the first boot regardless what time you start the system.
      • Start at: Select this option to initiate the scanning of your system at a certain time. If you select this option, the time drop-down list is activated where you can set the time for scanning. However, this option is selected by default.

        You can further define how often the scan should begin in the Everyday and Repeat scan after every options.
    • Scan priority.
      • High: Helps you set high scan priority.
      • Low: Helps you set low scan priority. However, this option is selected by default.
  7. Under Scan Settings, you can specify scan mode, define the advanced options for scanning, action to be performed when virus is found and whether you want a backup of the files before taking any action on them. However, the default setting is adequate for scanning to keep your system clean.
  8. In the Username text box, enter your username and your password in the Password text box.
  9. Run task as soon as possible if missed: Select this option if you want to initiate scanning when the scheduled scan is missed. This is helpful in case your system was switched off and the scan schedule is missed, later when you switch on the system, the scan schedule will automatically start. This option is available only on Microsoft Windows Vista and later operating systems.
  10. Click Next. The Configure Scan Schedule screen for adding folders to be scanned appears.
  11. Click Add Folders.
  12. In the Browse for Folder Window, select the drives and folders to be scanned. You can add multiple numbers of drives and folders as per your requirement.

    If you want to exclude subfolders from being scanned, you can also select Exclude Subfolder. Click OK.
  13. On the Configure Scan Schedule screen, click Next.
  14. A summary of your scan schedule appears. Verify and click Finish to save and close the Scan Schedule dialogue.
  15. Click Close to close the Scan Schedule screen.

If Quick Heal antivirus detects any virus in a file, document, or tool and you have set the Repair option for action to be taken on virus, the virus will be repaired automatically.

However, if Quick Heal antivirus detects a virus in a compressed file, the Repair option is not enabled because Quick Heal antivirus does not disinfect a virus from a compressed file as per security compliance. To disinfect such files, first uncompress them in a folder, preferably a temporary or isolated folder. Remove the virus using the Quick Heal antivirus scanner. Then you may compress the clean files, if required.

This prompt appears when you switch to a different user profile on Windows XP. Quick Heal antivirus online protection is already enabled and is protecting the 1st user session and the new session. Although the Quick Heal antivirus Online Protection icon for this session will not appear in this profile due to technical restrain, your system is still protected from viruses.

To avoid seeing this message, you can log out from the current session and log in to a different user by using the Logoff option of Windows XP.

All the updates and upgrades are free for registered users until the product license is valid.

New virus threats and malwares are released daily and to combat these threats, new security measures are released as and when required. It is highly recommended that you keep your product updated to ensure security against new threats. You can configure Automatic Update to pick up the updates automatically as and when new updates are available. If set to automatic mode, the updates are taken in the background without user’s intervention.

This issue may arise because of the following reason.

  • Reason: You are using a proxy server on your network or using Socks 4 & 5 network.
    Solution: Check whether the proxy settings in the Internet Settings feature are correct. Go to Quick Heal antivirus > Settings > Internet Settings and make the required changes.

In case, the above issue persists, please contact our technical support team from https://www.quickheal.co.in/support.

You can update Quick Heal whether your computer is connected to Internet if you are in the network.

  1. Set up one computer (may be the server) as the master update machine. Suppose server name is SERVER.
  2. Make QHUPD folder in any location. For example: C:\QHUPD. Assign Read-Only sharing rights to this folder.
  3. Select Start > Programs > Quick Heal antivirus > Quick Heal antivirus.
  4. On Dashboard, select Settings > Automatic Update.
  5. Select Copy update files to specified location.
  6. Click Browse and locate the QHUPD folder. Click OK.
  7. Click Save Changes to save this setting.
  8. On all user computers within the network launch Quick Heal antivirus.
  9. Under Settings, go to the Automatic Update page.
  10. Select Pick update files from specified path.
  11. Click Browse.
  12. Locate the SERVER\QHUPD folder from Network Neighborhood. Alternatively you can type the path as \\SERVER\QHUPD.
  13. Click Save Changes to save the settings.

Note: All your computers will be upgraded automatically. However, 'Update Automatically' is configured by default.

Entertainment Mode is a new feature in Quick Heal Total Security / Quick Heal Internet Security / Quick Heal AntiVirus 2010 (11.00). When enabled it configures a silent mode across all modules of Quick Heal Total Security / Quick Heal Internet Security / Quick Heal AntiVirus, so that no prompts (virus detection or virus updates) will interrupt you when you are playing a game or watching a movie.

Quick Heal Total Security / Quick Heal Internet Security / Quick Heal AntiVirus 2010 (11.00) has a new feature "Browsing Protection" that protects you against landing up on websites with malicious content. It ensures that users have a safe browsing experience.

Autorun Protection is a new feature in Quick Heal Total Security / Quick Heal Internet Security / Quick Heal AntiVirus 2010 (11.00). It secures your PC against autorun malwares by blocking the Autorun feature of the PC. It also safeguards your precious pen drives by vaccinating the pen drive against autorun malware infections.

The Self Protection feature, when activated, ensures that Quick Heal files, folders, configurations and registry entries are not altered or modified by viruses or malwares, or tampered by other applications.

AntiSpam plug-in feature will only work with Eudora and MS Outlook email clients.

You have marked a suspect email ID into Black List using the AntiSpam plug-ins. But to get the word '[SPAM]' in the subject line for the future mails from this ID, you need to check Enable Black List in Option -> Protection -> AntiSpam. This will ensure that all future mails from senders added in Black List, will have the tag '[SPAM]' in the subject line of the mail.

This indicates that the Data Protection feature of Quick Heal Total Security must be enabled. You can disable this feature by un-checking Enable Data Protection in Options -> Protection -> Data Protection.

Please contact Quick Heal Technical Support at support@quickheal.com. Click here to view Quick Heal Technical Support details.

Autorun Protection blocks the execution of Autorun on your PC, or on the pen drives. This avoids autorun malwares from being executed on your system. Data Protection blocks write access to your pen drives, or blocks complete access to your pen drives. This prevents data theft from your system and also assists in avoiding malwares from entering your system via pen drives.

The conventional delete in Windows will retain a copy of the file in Recycle Bin. If you Shift+Delete a file, it is removed from the system. But the file can be retrieved by using a recovery software. The Secure Delete feature in Quick Heal Total Security permanently erases the file from the hard disk making it impossible to retrieve the file using recovery software as well.

To know the list of file extensions supported by the Duplicate File Finder feature, click Tools -> Duplicate File Finder -> Options. The list will be available in the first frame Please select a duplicate category type.

The Defragmenter feature in Quick Heal Total Security defragments vital files, such as page-files and registry hives for improving the performance of the system. Defragmentation reduces the number of fragments, and clubs all the fragments into one contiguous chunk to improve system performance.

The PCTuner tool in Quick Heal Total Security contains a feature called Restore in the Other Menu. Since Auto Cleanup feature is a combination of Disk Cleanup, Registry Cleanup and Traces Cleanup, you will be able to Restore all items deleted by Disk Cleanup and Registry Cleanup, but not the items deleted by Traces Cleanup.

No. Items deleted by Traces Cleanup cannot be restored. All items deleted by Traces Cleanup ensure that user privacy is not breached. Hence, a restore option for Traces Cleanup has not been provided.

  • Uninstall any other anti-virus programs.
  • Check available hard disk space.
  • Exit all programs before starting the installation
  • Insert the installation CD/DVD into the drive and click Quick Heal Installer.app or download the installation package from the Quick Heal website.
  • To launch the installer, click Quick Heal Total Security Multi-Device.dmg. Follow the instructions on installation screen and then click Next to continue.
  • The Read Me file and the End-User License Agreement screen appears and click Agree to continue.

If you install Quick Heal on another Mac computer, it is necessary to register your software after you install Quick Heal. You must perform the Registration procedure by providing same Product Key.

One Product Key can be used for multiple computers.

macOS High Sierra 10.13 introduces a new feature that requires user approval before loading newly-installed third-party kernel extensions (KEXTs). When a request is made to load a KEXT that the user has not yet approved, the load request is denied

NOTE: If you do not Allow to load Kernel Extensions, Quick Heal Total Security will not be able to secure your computer against viruses, malicious websites, spam emails, and suspicious programs. Your computer will be at risk.

  1. During installation of Quick Heal Total Security for Mac on new macOS 10.13 , the following "System Extension Block" prompt appears.

  2. To resolve, goto System Preferences>>Security & Privacy,
  3. Click the lock to make changes.
    [You may need to enter your system credentials.]
  4. Click Allow to allow system extensions to be installed.

  5. After allowing, restart the System.

If you already have Quick Heal Total Security for MAC installed on your Mac System, Total Security will continue to work well after you upgrade to macOS 10.13 High Sierra.

  • Mac OS X 10.7 or later
  • Mac Computer with Intel Processor
  • 512 MB of RAM
  • 417 MB free hard disk space
  • Internet connection to receive updates

After installation of Quick Heal, you will need to register your copy to activate it. You should Register and Activate your copy immediately after installation, as without Activation Quick Heal cannot be updated. Registered users can get other benefits like technical support, Parental Control, etc.

    You can easily register your Quick Heal online with the help of the steps mentioned below:

  • On the last page of installation window, click on ‘Register Now’ button, Quick Heal Registration Wizard will open automatically and the user will be asked to provide a product key. (To manually launch Registration Wizard, open Quick Heal dashboard and click Register Now.)
  • Enter a valid Product Key (You can find the Product Key in your User Guide or inside the box.)
  • Click ‘Continue’.
  • Provide ‘Purchased From’ and ’Register for’ details.
  • Click ‘Continue’.
  • Enter your personal details.
  • Click ‘Continue’.
  • Before submitting, go through the details you have provided. If you want to modify any, click ‘Go Back’. Otherwise, click ‘Continue’.
  • It will take a few seconds to register and activate your copy. Please stay connected to the Internet during this process.
  • On completion, you will get a successful activation message.

Note:

  • Serial Number (product key) can be found in the User Guide or inside the product box. It can also be found in the email confirming your order.

If due to any reason you need to reinstall your operating system or Quick Heal, it is necessary to reactivate your copy after reinstallation. You can easily reactivate your Quick Heal online. Click here to know how.

A Serial Number serve as a user’s Identity. In case you lose your Serial Number, you can obtain it by contacting Quick Heal Technical Support at a nominal charge.

You can use a registered copy until the expiry date of its subscription period. After the subscription period is over you will need to renew the subscription to ensure your computer stays protected against new and emerging threats.

• Open your Quick Heal dashboard
• Go to Quick Heal Dashboard > About Quick Heal Total Security > Click View Details

Here, you will find the product key, product version, virus database and subscription validity information.

Registration wizard does not accept invalid product keys. To avoid such messages, please enter a valid product key as provided to you in the registration wizard.

In case the above problem persists even after following the above step, please contact Quick Heal Technical Support.

You need to deactivate Quick Heal license from one of your activated devices. You can deactivate your device from the RDM portal or contact Quick Heal Technical Support for assistance.

You can deactivate your device from the RDM portal or contact Quick Heal Technical Support for assistance.

No, you must deactivate it manually. You can do it from the RDM portal or by contacting Quick Heal Technical Support for assistance.

This is applicable to Quick Heal Total Security Multi-Device. You can activate it using a single product key on your Windows, Mac, or Android device.

No, you can activate Quick Heal only through online registration on the required PC using Internet access.

Once the subscription of your copy of Quick Heal expires, you need to renew it to continue receiving updates against the latest viruses. During renewal, you can renew your copy of Quick Heal for 1 year or 3 years.

Renewing your Quick Heal ensures that your computer keeps receiving continuous security updates that are necessary to prevent malware attacks and online threats. Renewing is also cost-effective because it is cheaper than purchasing a new product.

If you renew your copy of Quick Heal before subscription expiry, you will receive a bonus of two months' additional protection during renewal of subscription.

If you have purchased the box copy of Quick Heal, the Product Key (or Serial Number) will be pasted on the User Guide or inside the box. If you have purchased the software online, you will find the Product Key in the email confirming the order.

If you purchase a renewal code with validity for 1 Year or 3 Years and renew your copy of Quick Heal before subscription expiry, you will get subscription validity of 1 Year + 2 Months or 3 Years + 2 Months from the date of subscription expiry. If you renew your copy of Quick Heal after subscription expiry, then you will get 1 Year or 3 Year validity from the date of renewal.

Example 1

Mr. John has a copy of Quick Heal Total Security for Mac that expires on April 10, 2013. He purchases a renewal code on March 10, 2013 and renews his copy. His new subscription validity is June 10, 2014 (1 Year + 2 Months).

Example 2

Mr. Jack has a copy of Quick Heal Total Security for Mac that expires on April 10, 2013. He purchases a renewal code on May 10, 2013 and renews his copy. His new subscription validity is May 10, 2014 (1 Year).

No, a CD is not provided for renewal. The purchased renewal code will extend the subscription of your copy of Quick Heal. If you want to upgrade to the latest Quick Heal product during your subscription validity, you can do it free of cost by downloading the Product Upgrade from the Upgrade page.

As per Quick Heal Renewal Policy, if your copy of Quick Heal has expired then you can renew it within six months from the date of expiry.

If you need to uninstall your copy of Quick Heal from your machine and re-install it later, you must reactivate the software upon installation. This is called Reactivation. Extending the subscription validity of your copy of Quick Heal by purchasing a renewal code is called Renewal.

During renewal of your copy of Quick Heal, if you purchase an additional copy of Quick Heal, you will receive a discount on the purchase of the additional copy. To know more, contact your nearest Quick Heal branch or distributor for the same. For a list of Quick Heal branches and distributors across the globe, please visit our Locate Dealer page.

You can contact Quick Heal Support Center. You can also contact your nearest Quick Heal branch or distributor. For a list of Quick Heal branches and distributors across the globe, please visit our Locate Dealer page.

After purchasing the renewal code, please follow the steps mentioned below (ensure that your system is connected to the Internet during the entire procedure):

  • Go to Quick Heal Dashboard > About Quick Heal Total Security > Click Renew Now

OR

  • Go to Dashboard > Renew Now (Note: If your product license has expired, the Renew Now button is displayed on the Quick Heal dashboard. To renew your license, click Renew Now. The Registration Wizard appears.)
  • Select the option ‘I have renewal code or new product key with me’ and click Continue.
  • Enter a valid Renewal Code.
  • The Registration Information appears.
  • Relevant information in the Purchased From, Email Address, and Contact Number text boxes appears pre-filled. However, you can modify your contact details if required and then click Continue.
    (Note: The license information such as Current expiry date and New expiry date is displayed for your confirmation.)
  • Click Continue. (Note: The license of Quick Heal is renewed successfully.)
  • Click Finish to complete the renewal process.

Renewing an expired product license means that its validity will last from the renewal date till its new expiry date*. For instance, your product license (1 year) expired on 1st January 2015. You renew it for 1 year on 20th January 2015. So, the new expiry date of your license key will be 20th January 2016.

*Terms & Conditions will apply as per offer(s) running at that point of time.

No, you can renew Quick Heal only through online renewal.

You can schedule the scanner to run automatically at predetermined time and intervals. You can schedule the scanning for daily and weekly. This will supplement other automatic protection features to ensure that your machine remains virus-free.

    To configure Schedule Scans, follow these steps:

  • On the Quick Heal Total Security Multi-Device Dashboard, click Mac Security.
  • On the Mac Security setting screen, click Schedule Scans.
    The Scheduled Scans details screen appears.
  • To create a new schedule for scanning, click Add.
    The Add Scheduled Scan screen appears where you can create a new scan schedule
    name, its frequency, and other details.
  • In the Scan name text box, type a scan schedule name.
  • Set Scan Frequency from Daily and Weekly.
  • Set Scan Time either as Start scan at first boot or Start scan at Fixed Time. When you
    select Start at first boot, you do not have to specify the time of the day to start the scan.
    Scanning takes place only during the first boot irrespective at what time you start the
    system.
  • Set Scan priority from High and Low as you prefer.
  • Set the Scan location:
  • Set the Scan settings:
  • To save your settings, click Save.

    To configure Proxy Setting, follow these steps:

  • On the Quick Heal Total Security Multi-Device Dashboard, click Settings.
  • On the Settings screen, click Proxy Support.
  • On the Proxy Support screen, turn Proxy support ON to enable proxy support.
    The Select proxy type, Enter server, Enter port, and user credentials text boxes are
    enabled.
  • Select the proxy type from HTTP, SOCKS V4, SOCKS V5 based on your preference.
  • In the Enter Server text box, enter the IP address of the proxy server or domain name.
  • In Enter port text box, enter the port number of the proxy server.
    By default port number is set as 80 for HTTP and 1080 for SOCKS V4, SOCKS V5.
  • Enter user name and password credentials.
  • To save your settings, click Save.

Quick Heal Total Security for Mac, Total Security, Internet Security and AntiVirus Pro has a feature called Browsing Protection. It runs Internet browsers in a virtual environment. Any malicious file downloaded in this environment is isolated from the real PC thus preventing such files from causing a malware infection.

Please contact Quick Heal Technical Support at support@quickheal.com. Click here to view Quick Heal Technical Support details.

Browsing Protection automatically blocks access to websites that are loaded with malware codes and are designed to infected visitors’ machines.

Phishing Protection is a part of Web Security that blocks access to fake and phishing websites designed to steal personal and financial information from users.

With Password Protection, you can restrict all other users from accessing Quick Heal Total Security so that no unauthorized users can make any changes in the settings.

    To configure Password Protection, follow these steps:

  • On the Quick Heal Total Security Multi-Device Dashboard, click Settings. Password Protection is turned off by default that you can turn on if required.
  • On the Settings screen, turn Password Protection ON. The password protection screen appears.
  • Enter password in the New Password text box and then confirm the password by entering it in Retype New Password. If you are setting the password for the first time, then Existing Password is disabled.
  • To reset your password, click Password Protection.
  • To save your setting, click Save.
  1. Open Quick Heal Total Security Multi-Device.
  2. On the Quick Heal Total Security Multi-Device Dashboard, click Reports.
  3. On the Reports screen, click Parental Control Reports.

Parental Control can be used to control the Internet activity of the children or other users. Parents can decide which websites their children should visit and which they should not. Using the Parental Control feature, the parents can restrict categories of websites or block specific websites. The parents can also schedule Internet accessibility for their children.

With Spam Protection, you can block all unwanted emails such as spam, phishing and porn emails, from reaching into your mailbox. Spam Protection is enabled by default and we recommend you always keep the feature enabled.

Open Quick Heal Total Security and then go to Menu > Quick Heal Total Security > About Quick Heal Total Security. On the About screen, click the View Details button.

To get support regarding any technical issues, follow these steps. On the Quick Heal Total Security menu bar, go to Help > Support. Here you can find various means for support.

To access the Help option, follow these steps.
On the Quick Heal Total Security menu bar, go to Help > Quick Heal Total Security Help.

Scan My Mac is a complete scanning of your system. With Scan My Mac, you can scan the entire machine, files and folders excluding mapped network drives, folders, and files.

    No, you need to follow these steps on rest of the devices:

  1. Open QuickHeal Dashboard.
  2. Go to and click Quick Heal Total Security > About Quick Heal Total Security menu, at the top-left corner.
  3. On ‘About Quick Heal Total Security’ window click View Details.
  4. The License Detail window will open. Click update license and then click Continue. Now your license is updated on this device.

Note: Please follow the same procedure on all the respective devices.

A mobile phone virus is a malicious piece of code or program, designed to target mobile devices. It doesn't have its own entity. It has two prominent features such as execution and replication.

There are two types of malicious programs that affect mobile devices:

Worm - This kind of virus is transmitted via SMS or MMS.

Trojan - This kind of virus appears to be an executable file or application that can cause considerable harm to the device.

To use Fonetastic, your mobile phone should have the following supported versions and resolutions of Android.

Supported versions:4.0 and later

Supported screen resolutions:All android screen resolutions ranging from 240x320 up to 1080x1920. Tablets are also supported.

Please refer to the link given below:
http://www.quickheal.com/steps_android_os

To avail complete feature access you need to grant all required permissions on Android O.S Marshmallow and above.

Download the installing Fonetastic on Android

Download the installer from the following link either from your device or from a PC: http://www.quickheal.com/installer

To download the installer, a 20 digit valid Product Key of Fonetastic is required.

    To install Fonetastic, follow these steps:

  1. Download the installer file.
    If you have downloaded the installer file from the website directly to the device, tap the installer file (.apk).
    If you have downloaded the installer file to the computer (PC), copy the installer file to the device. On the device, tap the installer file (.apk).
    A screen appears requesting for your consent to proceed with the installation.
  2. Tap Install to start the installation process.
    After successful installation of Fonetastic, two buttons Open and Done appear.
  3. Tap Done to finish the installation process.
    The Fonetastic app is added to the Apps list on the device.
  4. To open the app, go to the Apps list and tap the Fonetastic icon. The License Agreement screen appears.

Registering licensed version

    You can register Fonetastic in the following ways:

  1. Go to the Apps list on the device, and then tap the Fonetasticicon. The License Agreement screen is displayed.
  2.  The I Agree to all Terms & Conditions of EULA checkbox is selected by default. If you clear this option, you cannot proceed further for registration. To read the full license terms and conditions, tap EULA.
  3. The Receive SMS/Email Alerts check box is selected by default. This option helps you to receive the alerts and Fonetastic updates. If you do not want to receive the SMS alerts, clear this option.
  4. Tap Agree. You are redirected to the License Activation screen.
  5. Enter the 20-digit Product Key. If you have purchased the product online, your product key will be sent to your registered email ID.
  6. Tap Next. After successful activation, a message with the expiry date of the product and remaining count for the license is displayed.
  7. As soon as the application is activated, a brief demo is displayed. To view the demo, tap Next. Else, tap Skip if you do not want to see the demo.
  8. On the Demo screen, the Allow to collect app Statistics check box is selected by default. This option helps you send the analytics data of Fonetastic for research purpose to the server. If you do not want to send the analytics data, clear this option.

After the device is registered with the application, Dashboard cards are displayed to take the required action. Tap a Dashboard card to take the immediate action, else tap the arrow given at the bottom of the Home screen to go to the application.

You need to register your license of Fonetastic to avail the benefits of all its features, receive technical support, and latest updates regularly without any interruption.

    The license details are available in the About Productscreen of Fonetastic. To get the license details, follow the steps given below:

  1. Open Fonetastic.
  2. Tap the Down arrow button to see Dashboard screen.
  3. On the Dashboard, tap Settings >> About Product.

Once your license expires, you cannot use some key features such as Block Websites, Advance Anti-theft commands, Gallery Vault and App access. It is advisable that you renew your license on time to continue using these features without any interruption.

Re-activation of Fonetastic ensures that you use the product for the entire license period. You may need to re-activate your product if you remove it from your device during formatting or changing your device.

Re-activation of Fonetastic using the same product key is possible on the same device or if you want to re-activate on a different device then make sure you have properly deactivated the copy of first device.

Re-activating licensed version on same device

    To re-activate the license of your Fonetastic, follow these steps:

  1. Go to All apps list on the device and tap the Fonetastic icon. The license agreement appears.
  2. The I agree to all Terms & Conditions of EULA check box is selected by default. If you clear this option, you cannot proceed further with the registration.
  3. The Receive SMS/Email Alerts check box is selected by default. This helps you to receive alerts and Fonetastic updates. If you do not want to receive such alerts, clear this option.
  4. Tap Agree. You are redirected to the License Activation screen.
  5. Enter the 20-digit product key. You must enter a 20-digit valid product key of Fonetastic
  6. Tap Next. After successful activation, a message with the expiry date of the product and remaining count for the license is displayed.
  7. As soon as the application is activated, a brief demo is displayed. To view the demo, tap Next. Else, tap Skip if you do not want to see the demo.
  8. On the Demo screen, the Allow to collect app Statistics check box is selected by default. This option helps you send the analytics data of Fonetastic for research purpose to the server. If you do not want to send the analytics data, clear this option.

Re-activating licensed version on different device
If you want to reactivate the copy on a different device, ensure the copy of first device is deactivated successfully from >RDM. After deactivating the copy successfully, for reactivation on different device, you can follow the same steps as “Re-activating licensed version on same device”.

To secure your Fonetastic app from being removed by any unauthorized user, turn Uninstall Protection ON. It is recommended that you always keep this feature enabled. If your device is lost or stolen, no one can remove the app from your device. This will help you lock, track your device and wipe its data too.

Once your copy is expired, it is advisable to renew your license on time in order to continue using features like Block Websites, Advance Anti-theft commands, Gallery Vault and App access.

    For renewing your copy of Fonetastic follow below steps:

  1. Open Fonetastic.
  2. Tap the arrow given at the bottom of the Home screen. Dashboard is displayed.
  3. Tap the Settings icon.
  4. In the About section, tap About Product.
  5. On About Product page, tap Renew.
  6. If you have a renewal key, type the key in “Enter Renewal Key” field and if you do not have renewal key, you can buy if from Quick Heal website after tapping on “Buy Now” option on Renew License page.
  7. After tying key in renewal key field, tap on Next button. Copy will be successfully renewed.
  8. After successfully renewing the copy, app will show the new expiry on the About Product page.
  9. To reflect the same expiry on other products under same master key, take VDB update on all the product associated with the same master key.

Removing Fonetastic from the device leaves the device insecure to virus threats. However, in case you change the device or you need to format the device, you may need to uninstall Fonetastic.
To uninstall Fonetastic, follow these steps:
1. Open Fonetastic.
2. Tap the arrow given at the bottom of the Home screen. Dashboard is displayed.
3. Tap the Settings icon.
4. In the About section, tap Uninstall Fonetastic App. A confirmation screen appears.
5. Tap Continue.
6. Type PIN for authentication, if PIN is not set, the app will directly start the license uninstall process.

Note: It is recommended that you deactivate the copy from RDM portal before uninstalling it from the device.

Remaining license count will be shown on activation successful prompt which appears after successful activation of the product.

Use Speed in Optimize Device to check your device's performance. You can manually optimize the device by tapping on 'Optimize now' option. You can also set Auto Optimize mode and kill running apps to speed up its efficiency on a regular basis.

Yes, you can optimize your device by tapping Optimize option present in quick settings, one-tap boost, and speed widgets.

    To check the RAM consumed by your apps, follow these steps:

  1. Launch Fonetastic.
  2. Tap on down arrow and navigate to Dashboard screen.
  3. Tap Speed sub menu and navigate to Speed setting screen.
  4. Tap Ram Used by Installed apps option.

    Yes, you can extend your battery life by following these simple steps:

  1.  Launch Fonetastic.
  2.  Tap the arrow given at the bottom of the Home screen. Dashboard is displayed.
  3.  Tap Optimize, and then tap Battery. The Battery screen is displayed.
  4.  Tap Boost Now. The Save More Power screen is displayed.
  5. Tap Save Now to activate the configured save mode options.

Yes, you can enable automatic battery saving mode by following these steps:

1. Launch Fonetastic.
2. Tap on down arrow and navigate to Dashboard screen.
3. Tap Battery sub menu and you will be navigated to Battery setting screen.
4. Enable Auto Saving mode.

If you wish to use Wi-Fi, Sync, and Bluetooth during Battery saving mode, then turn ON the options from Configure Battery Saving mode. Selected options will be ignored during the Battery saving mode and will continue uninterruptedly.

To avail of all the options of Battery, you must enable Battery Saver. The options of Battery Saver include Boost Now, Configure Battery Saving Mode, and Auto Saving Mode.

Yes, you can view the charging screen on the device. After the Safe Charging option is enabled, the charging screen appears on the lock screen of the device whenever the device is being connected to the charger.

Yes, you can move the data from internal storage to SD card in case the internal memory storage is full. You can move the images, videos, music, and downloads as required.

To move the data from internal storage to SD card, follow these steps:
1. Launch Fonetastic.
2. Tap the arrow given at the bottom of the Home screen. Dashboard is displayed.
3. Tap Optimize, and then tap Storage. The Internal + SD Storage screen is displayed.
4. Tap Move data from Internal Storage to SD card. The Move Data screen is displayed.
5. Select the data that you want to move from internal storage to SD card. The data includes images, videos, music, miscellaneous and downloaded files.
6. Tap Move to SD Card. After the data is moved successfully, tap Done. You will be navigated to the Storage screen.

It means deleting the personal data from the device. You can delete contacts, calendar events, messages, SD card (internal and external), and SIM data (contacts and messages). In this case, before deleting the data permanently, it is recommended to ensure that you do not require the data.

In the application navigate to Storage -> Delete Personal Data from Phone and choose the data you want to delete based on type (contacts, messages, etc.) or location (Internal and External SD Card, SIM). Data is encrypted before deletion so that it is securely deleted to prevent unwanted recovery by fraudsters in the case of phone theft.

    If you want to delete crucial and valuable data permanently, follow the below steps:

  1. Open Fonetastic.
  2. Tap the arrow given at the bottom of the Home screen. Dashboard is displayed.
  3. Tap Delete Personal Data. Tap Optimize and then tap Storage. The Internal Storage page displayed.
  4. Tap Delete Personal Data. The Delete Personal Data screen is displayed.
  5. Select the data that you want to delete.
  6. Tap Delete button, enter PIN and tap Ok button to delete the selected data.

Cache is a type of temporary and quick access data used by apps. Any temporary information created or used by an app is part of the cache. It can store things like temporary images downloaded from the Internet.

If an app on your Android phone suddenly stops working correctly and re-launching the app does not help, clearing the app cache may get things working properly again. Clearing the cache can help maximize the storage space, prevent phone from lagging and can help it maintain its normal speed.

Tap the Auto Cleaning option to clean the device automatically.

Tap on the clean cache icon present in the Quick settings to clean cache manually.

You can enable 'Tracker' option ON in Data Usage to track the data consumed. It helps you manage the daily usage limit of the data as per the Data Plan set.

    To set your data plan, follow these steps:

  1. Launch Fonetastic.
  2. Tap on down arrow and navigate to Dashboard screen.
  3. Tap Data Usage sub menu and navigate to Data Usage setting screen.
  4. Tap Set Data Plan option.
  5. Enter values in Per billing period, start date and data used till date.
  6. Then tap Set.

    You will get notified through info cards if you take the following steps:

  1. Launch Fonetastic.
  2. Tap on down arrow and navigate to Dashboard screen.
  3. Tap Data Usage sub menu and navigate to Data Usage setting screen.
  4. Tap Set Data Plan option.
  5. Enable the options Notify me when the plan is over & Notify me when daily limit is reached.

You can lock photographs, videos, contacts, messages, etc., and prevent others from snooping on your private information. It prevents unauthorized uninstallation of any apps and you don't have to worry about handing over your device to anyone.

    To lock the app, follow these steps:

  1. Open Fonetastic.
  2. Tap the arrow given at the bottom of the home screen. The dashboard is displayed.
  3. Tap Privacy and then tap App Access.
  4. Enter Fonetastic PIN of the device that you have set during registration.
  5. Tap Submit. The list of apps is displayed.

Tap the application that you want to lock. After locking the apps, the lock symbol with the total count of locked Applications is displayed on the top right area of the Lock Apps screen.

To unlock the app, follow these steps:

1. Open Fonetastic.
2. Tap the arrow given at the bottom of the home screen. The dashboard is displayed.
3. Tap Privacy and then tap App Access.
4. Enter Fonetastic PIN of the device that you have set during registration.
5. Tap Submit. The list of apps is displayed.
6. Tap the locked application that you want to unlock.

To disable the prompt, follow these steps:

1. Open Fonetastic.
2. Tap the arrow given at the bottom of the home screen. The dashboard is displayed.
3. Tap Privacy and then tap App Access.
4. Enter Fonetastic PIN of the device that you have set during registration.
5. Tap Submit. The list of apps is displayed.
6. Tap the Back button and tap the option Show prompt to lock newly installed apps.

    To disable Capture intruder image, follow these steps:

  1. Open Fonetastic.
  2. Tap the arrow given at the bottom of the home screen. The dashboard is displayed.
  3. Tap Privacy and then tap App Access.
  4. Enter Fonetastic PIN of the device that you have set during registration.
  5. Tap Submit. The list of apps is displayed.

Tap the Back button and tap the option Capture Intruder image on 2 failed attempts of unlocking your app.

Yes, the Vault feature under Privacy helps you maintain private contacts and secure call logs and messages from/to those contacts. However, please note that you cannot take a backup of the private contacts.

Yes, you can do so by tapping the Restore icon against the desired private contact under the Contacts Vault feature.

Using Contacts Vault in the Vault feature you can add any known or unknown number. By doing so, all call and SMS logs will be saved in your Contacts Vault list which is password protected.

In Contacts vault list, long press on any contact which you want to restore and tap Restore/Move to phone icon that appears in the action bar. Your contact and all its call and SMS logs will again be visible in the phone memory.

By adding an image to Gallery Vault, the application applies an encryption to the image and hides it so that it does not appear even in the file browser.

You cannot recover the files whose encrypted files get deleted. All encrypted files will be kept in ".Vault" folder which is hidden. You have to be careful that such folders are not deleted from their original location.

Unfortunately, you cannot restore your vault data after uninstalling the application. It is recommended that you backup your data before the uninstallation.

Yes, with the BLOCK NUMBERS feature, you can block unknown or unwanted calls. To block calls, you need to add the contact number to the Blocked Numbers List. You can add numbers to the Block list also from call logs, contacts, and by adding a custom series.

Yes, you can block calls from a number but continue getting SMS from the same number. While entering a contact to the Block a new number, you can select either or both the options, 'Block Calls from this number' and 'Block SMS from this number' as required.
Note: Android Version 4.4 does not support SMS blocking.

Yes, you can block calls and SMS from a contact number present in your phone book. Simply enter such contacts in the blacklist while configuring Block a new number From Contacts.
Note: Android Version 4.4 does not support SMS blocking.

Yes, you can do so by simply typing the contact number Enter a Number to block option while configuring Block a new number.
Note: Android Version 4.4 does not support SMS blocking.

Yes, you can block numbers belonging to a certain series. You can do so by using the Add a Custom Series option while configuring Block a new number.

Yes, you can block international calls from unknown numbers by configuring Block All International Calls options under Block Numbers.

In 'Fully Blocked' category, all telemarketing calls and SMS are blocked. In 'Partially blocked' category, it blocks all telemarketing calls and certain SMS based on selected categories.

You can raise a complaint against such callers by using Report a Number option from the feature Register with TRAI.

Anti-Spam helps you view and delete spam messages. If the count of spam messages reaches 10 or more, a notification card will be displayed at 9:00 AM for every 7 days. You need to enable Block Numbers feature to avail Anti-Spam.

Yes, Privacy Advisor helps you detect such apps. It also notifies you about apps that send SMS, call premium numbers or access the Internet without your knowledge.

    You can monitor apps with permissions that may violate your privacy. You can uninstall such apps in the following way:

  1. Open Fonetastic.
  2. Tap the arrow given at the bottom of the Home screen. Dashboard is displayed.
  3. Tap Privacy and then tap Privacy Advisor. The Privacy Advisor screen is displayed. The applications are displayed with the permissions they use. To view the permissions that an app uses, tap the application. If you find that an app uses any crucial information, you can uninstall such an app by tapping the Uninstall button.

To remove an application that contains malicious content, run Scan Now (Secure > AntiVirus > Scan Now) on your mobile device. You may also schedule a virus scan at a time that is convenient for you. Fonetastic for Android scans applications installed on your device for all possible virus infections. If any threat is found, take an appropriate action such as Ignore or Uninstall the application.

    Run either Scan Now or Schedule a Scan in AntiVirus to scan your mobile for any threat. To scan your mobile device, follow these steps:

  1. Open Fonetastic.
  2. Tap the arrow given at the bottom of the Home screen. Dashboard is displayed.
  3. Tap Secure and then tap Antivirus. The Antivirus screen is displayed.
  4. Tap Scan Now and the scanning will be initiated. The threats will be detected and resolved after the scan.

The Background scan is performed automatically whenever an app is installed or updated and any .apk file is copied to the device. The apps are scanned for adware, malware or virus threats to take appropriate sections.

All the installed apps in the phone are scanned through the Cloud scan library for the latest updates. Apps are updated with new changes which are available in the Cloud library.

No, Cloud scanning is turned ON by default.

This option helps you to scan newly installed application on the device. The On Install App Scan option is used to run a scan, whenever a new application is installed on the device.

This option helps you to run a vulnerability scan on the device, enable this option to perform the vulnerability scan on the device, whenever the scan is performed on the device.

To remove a file threat which has malicious content, you need to run a Full Scan on your device. Follow the steps mentioned below:

1. Open Fonetastic.
2. Tap the arrow given at the bottom of the Home screen. Dashboard is displayed.
3. Tap Secure and then tap Antivirus. The Antivirus screen is displayed.
4. Turn the Background Scan option OFF.
5. Select the option Scan Now.

If any threat is found, take an appropriate action on the threat by following these steps:

1. Open Fonetastic.
2. Tap the arrow given at the bottom of the Home screen. Dashboard is displayed.
3. Tap Secure and then tap Antivirus. The Antivirus screen is displayed.
4. Tap on List of Threats.
5. Tap on Quarantined, select and delete the threat.

 To restore a file threat, perform following steps:

1. Open Fonetastic.
2. Tap the arrow given at the bottom of the Home screen. Dashboard is displayed.
3. Tap Secure and then tap Antivirus. The Antivirus screen is displayed.
4. Turn the Background Scan option OFF.
5. Tap on List of Threats.
6. Tap on Quarantined, select and restore the threat.

The Anti-Theft feature of Fonetastic protects the data in your mobile when it is lost or stolen. It enables you to block the device making it useless for someone else. It also helps you block your phone on SIM change, remotely wipe its data, and trace the device's location.

Yes, you can remotely block your mobile device if it gets lost or stolen. Simply send the following messages from any mobile to the lost mobile:
BLOCK PIN (For example – BLOCK XXXX)
Or send only BLOCK command without PIN from your alternate contact which you have added in Antitheft.
Or send a LOCK command from RDM if you have configured your RDM account.
Or Call Support and ask them to Block the device.

Yes, you can do so by sending the following message from any mobile to the lost mobile.
UNBLOCK PIN (For example – UNBLOCK XXXX)
Or send only UNBLOCK command without PIN from your alternate contact which you have added in Antitheft.
Or send a UNLOCK command from RDM if you have configured your RDM account.
Or Call Support and ask them to Unblock the device.

    If you have forgotten your PIN, you can reset it. To reset your PIN, follow these steps:

  1. Tap Unblock phone.
  2. Tap Forgot PIN.
  3. The Forgot PIN screen appears.
    1. A temporary PIN will be sent to your alternate mobile number(s). You can also reset the PIN through Quick Heal RDM. Its URL is shown on the screen.
    2. Note: Carrier charges may apply.
  4. Tap OK. Message will be sent to your alternate mobile number(s).
  5. Check the message in your alternate mobile number(s). Insert the temporary PIN on your Enter PIN screen. Tap Unblock button. The Reset PIN screen appears.
  6. Type a new PIN and then retype it in the Confirm PIN field.
  7. Tap Submit.

OR

    If you have forgotten your PIN, you can reset it. To reset your PIN, follow these steps:

  1. Tap Unblock phone.
  2. Tap Forgot PIN.
  3. The Forgot PIN screen appears.
  4. Select the Google Authentication option.
  5. A screen will be displayed to enter your google account password which is added in your device.
  6. Tap Submit and device will be unblocked.

OR
Send only UNBLOCK command without PIN from your alternate contact which you have added in Antitheft.

The captured photo, audio and video are sent to your email address which is added in the Fonetastic application.

Fonetastic has a feature in Anti-theft that blocks your mobile device if its SIM is changed. However, if you use a dual-SIM device or multiple SIM cards, you can create a Trusted SIMs list. You can add up to 50 SIMs to the Trusted SIMs list, so that you can change SIM as and when required without getting your device blocked.

To unblock the device in case the device is blocked by mistake or you got back your lost or stolen device and want to unblock it, send this command: UNBLOCK PIN (For example – UNBLOCK XXXX)

To block the device remotely if it is lost or stolen, send this command: BLOCK PIN (For example – BLOCK XXXX)

    To enable the Anti-Theft option, follow these steps:

  1. Open Fonetastic.
  2. Tap the arrow given at the bottom of the Home screen. Dashboard is displayed.
  3. Tap Secure, and then tap Anti-Theft. The Anti-Theft screen is displayed.
  4. Tap the Anti-Theft option to enable it.
  5. The Set PIN screen is displayed.
  6. Enter New PIN, Re-enter New PIN and then tap Save. If you have already set the PIN through the other options, the Recovery Contacts screen is displayed.
  7. Tap Add from Contacts to add alternate contacts. You can set up to two alternate contacts.
  8. Select the contact from the device contacts or phonebook, and then tap Add.
  9. Tap Next, and then tap Done. The Anti-Theft option is enabled.

You can edit your profile through User Details option. You can edit Username, Email ID, Country, and Mobile Number.

    To edit user details, follow these steps:

  1.  Open Fonetastic.
  2. Tap the arrow given at the bottom of the Home screen. Dashboard is displayed.
  3. Tap the Settings icon, and then go to Account Settings.
  4. Tap User Details.
  5. Edit Username, Email ID, Country, and Mobile Number.

Before you create an account with the Quick Heal RDM portal, you must activate the Fonetastic application on the mobile device. You can create and activate the RDM account using two ways: Creating and activating through Dashboard card and creating and activating via Fonetastic app Settings.

    To create and activate the RDM account via Dashboard card, follow these steps:

  1.  After your device is successfully registered with the app, a card to activate the RDM account is displayed after the registration. If you skip activating your RDM account at this stage, this card is displayed again after one week.
  2. Tap Sign Up to create your RDM account. You will be navigated to the RDM portal to create your account.
  3. If you already have RDM account, you need to sign in to the RDM account. Else tap Sign Up on the top left of the RDM portal to create your account.
  4. Fill the required details and create your RDM account.
  5. After your RDM account is created, an email to activate the account is sent to the registered email id.
  6. Open the registered email, and then click the Activate button or copy the given link in the browser address bar.
  7. You are redirected to the Set Password page of the Quick Heal RDM portal.
  8. Set your password, and then click Save.
  9. You have successfully created an account with the Quick Heal RDM portal. Now, you can manage the device through the Quick Heal RDM portal.

Creating and activating RDM via App Settings

    To create and activate the RDM account via Settings, follow these steps:

  1. Open Fonetastic.
  2. Tap the arrow given at the bottom of the Home screen. Dashboard is displayed.
  3. Tap Settings, and then go to App settings.
  4. The Manage Through Web option is enabled by default. Tap Create Web Account to create the RDM account. You will be navigated to the RDM portal to create your account.
  5. If you already have RDM account, you need to sign in to the RDM account. Else tap Sign Up on the top left of the RDM portal to create your account.
  6. Fill the required details and create your RDM account.
  7. After your RDM account is created, an email to activate the account is sent to the registered email id.
  8. Open the registered email, and then click the Activate button or copy the given link in the browser address bar.
  9. You are redirected to the Set Password page of the Quick Heal RDM portal.
  10. Set your password, and then click Save.

You have successfully created an account with the Quick Heal RDM portal. Now, you can manage the device through the Quick Heal RDM portal.

Yes, if you own multiple mobile devices and want to ensure that adequate security settings are applied on all of them, you can make use of the Quick Heal Remote Device Management (RDM) portal. Quick Heal RDM is a cloud-based portal and allows you to control and manage multiple devices remotely with a single account.

    To avail this facility:

  1. Create a Quick Heal RDM account at https://mydevice.quickheal.com/rsvc/login 
  2. Add your devices to the Quick Heal RDM portal. 

Login to the Quick Heal Remote Device Management portal and click on ‘Add Device’ tab. Enter the Name of Device, ‘Fonetastic Multi-Device Product Key’ and Click on ‘Add Device’ button. Select the device which you want to add to Quick Heal Remote Device Management portal and click Add button. Enter OTP sent to the selected device and click OK.

Yes, you can see the license details of all your devices from the License Summary page. Click Fonetastic Multi-Device Product key to view number of devices activated, Expiry Date, Activation Date, and Device Name, etc.

Go to License Summary screen and click Remove Product, which is displayed next to Fonetastic Multi-Device.

    First, you need to deactivate one of the activated Fonetastic Multi-Device from Quick Heal Remote Device Management account by following these steps:

  1. Login to Quick Heal Remote Device Management account.
  2. Go to Device details screen of device, which you want to deactivate.
  3. Click Deactivate button. Then you need to uninstall the Quick Heal product from that device.
  4. After this, you can activate Quick Heal product to the new device and you will be able to add that device to Quick Heal Remote Device Management account.

No, you have to renew the product to manage the devices.

The expiry date of all the products of Fonetastic Multi-Device with the same product key will be same.

No, you cannot remove a single device of Fonetastic Multi-Device from the Quick Heal Remote Device Management account. Instead, you can remove entire Fonetastic Multi-Device from the Quick Heal Remote Device Management account.

No, removing Fonetastic Multi-Device product means product will be removed temporarily from the Quick Heal Remote Device Management account. The user will be able to add that product key to other Quick Heal Remote Device Management account.

    To deactivate, follow these steps:

  1. Visit Quick Heal RDM portal.
  2. Log on to the Quick Heal RDM portal. Dashboard is displayed.
  3. Click Device Details on the top left of the dashboard. The Device Details screen is displayed.
  4. Click the Deactivate option to deactivate the application from the device.

Advanced antitheft data is sent to the email ID mentioned in the User details section of the application.

By using 'All Device' drop down present in the Quick Heal Remote Device Management portal.

    Following are the two ways to renew the license:

  • License summary page
  • From dashboard screen of the device (after expiry)

No, you need to manage all the devices under one Fonetastic Multi-Devices product using one Quick Heal Remote Device Management account only.

Block Websites in Fonetastic secures the browsing environment on your mobile. It blocks access to websites that contain viruses, Trojans, spyware, and other malware. Keep Browsing & Phishing Protection ON if you browse the Internet frequently.

Yes, Fonetastic's phishing protection blocks fraudulent websites that try to steal your personal information. Always keep Browsing & Phishing Protection ON, if you access websites where you enter any personal or banking information.

Yes, it is possible to access specific websites that come under the blocked categories. For this, you need to enter such websites in the 'Exclude Website' list while configuring the Parental Control feature.

    Yes, Security Advisor helps you check security vulnerabilities present on your device. If your device needs better security, it highlights so. You can enhance the security settings to stop such vulnerabilities.
    Security Advisor highlights vulnerabilities related to the following:

  • Accounts & Sync
  • Bluetooth
  • Phone Memory Encryption
  • Hotspot & Tethering
  • Fonetastic Anti-theft
  • Fonetastic Background Scan
  • Screen Lock
  • Unknown App Resources
  • USB Debugging
  • Wi-Fi

    To enhance security settings, follow these steps:

  • Open Fonetastic.
  • Tap the arrow given at the bottom of the Home screen. Dashboard is displayed.
  • Tap Secure and then tap Security Advisor. The Security Advisor screen is displayed.
  • Under Security Advisor, the security settings are displayed under following categories.

Risk Settings: Security settings that are vulnerable are listed here.
Secure Settings: Security settings that are secure are listed here.
The security settings that are listed under Risk Settings include a setting icon next to them. You can increase the security level by tapping this icon. Doing so will redirect you to the respective security features where you can configure them.

The Floating Window lets you quickly free up the memory.

Yes, from Floating Window, Quick Settings or One Tap Boost widget, you can optimize your device without launching the app.

    Yes, apps can be force stopped while optimizing from the Floating Window. Follow these steps:

  1. Enable Accessibility permissions via Fonetastic.
  2. Launch Floating window.
  3. Observe that App ring is displayed (minimum 3 apps to be running in background for App ring to be displayed).
  4. Tap on Status button.

Yes, from the Floating window you can toggle WiFi, Bluetooth, Brightness, Mobile Data and Sound option with ease.

    Quick Heal provides extensive technical support for registered users of Fonetastic. The Support menu provides you with the technical support details. The support screen directs you to a page where you can get online Help, FAQs, and support contacts. Contact us:

  1. You can write to us at mobile.support@quickheal.com
  2. You can call us on 1800 121 7377 between 09:30 AM to 09:30 PM IST (India Standard Time); Monday to Saturday.
  3. Quick Heal users in India can also call our Toll Free support number 1800-2333-733.
For more details on technical support, follow these steps:
  1.  Open Fonetastic for Android.
  2. Tap the main menu.
  3. Tap Online Help, FAQ, or Contact Us from the options available.
  • Quick Heal Mobile Security is compatible with Android
  • Quick Heal Mobile Security supports the screen resolutions of Android ranging from 240 x 320 to 1080 x 1920
  • Tablets are also supported

Please refer to the following link: http://www.quickheal.com/steps_android_os

    To download and install Quick Heal Mobile Security, follow these steps:

  1. Go to Google Play store.
  2. Search for the Quick Heal Mobile Security app.
  3. Download and install the app.
  4. The Quick Heal Mobile Security app is added to the Apps list on your device.

    To register Quick Heal Mobile Security, follow these steps:

  1. Go to the Apps list on your device and tap the Quick Heal Mobile Security icon.

    The license agreement appears.

    The Collect app statistics check box is selected by default. This helps send the analytics data to Quick Heal Mobile Security for research purpose. If you do not want to send the analytics data, clear this option.

    The Receive alerts check box is selected by default. This helps send the alerts and Quick Heal updates. If you do not want to send the SMS alerts, clear this option.

  2. Tap I Agree. The copy is activated.

To secure your Quick Heal app from being removed by any unauthorized user, turn Uninstallation Protection ON. It is recommended that you always keep this option enabled. If your device is lost or stolen, no one can remove the app from your device. This will help you lock, track your device and wipe its data too.

To remove the malicious app from the device, run Quick Scan or Full Scan on your mobile device. You can also schedule a virus scan at a time that is convenient for you. Quick Heal Mobile Security scans apps installed on your device for all possible virus infections. If any threat is found, take an appropriate action such as Skip or Uninstall the app.

    Uninstalling Quick Heal Mobile Security exposes your mobile and your valuable data to virus threats, loss and theft. However, if you wish to remove it from your device, follow these steps:

  1. Open Quick Heal Mobile Security.
  2. Tap the main menu > Uninstall Quick Heal > OK
  3. Type your pin for authentication and tap Submit
    Your license is first deactivated and then you are further asked to confirm the uninstallation. If you cancel uninstallation, your product will be deactivated but not removed from your device. If you access the Quick Heal app later, you will have to activate it first.

    You can find the license details in the About screen of your Quick Heal Mobile Security. To get the license details, follow these steps:

  1. Open Quick Heal Mobile Security.
  2. Tap Menu and then tap About Product.

Your license of Quick Heal Mobile Security is FREE for lifetime. You do not have to renew the license.

Re-activation of Quick Heal Mobile Security ensures that you use the product for the entire license period. You may need to re-activate your product if you have removed it from your device in scenarios where you format your device or you change your device.

Re-activation of Quick Heal Mobile Security using the same product key is possible only with the same mobile number on any mobile device.

To re-active the product, follow the same steps that are used for activation.

Go to the Buy Premium screen. Select 'Enter Product Key', enter the purchased key in the field available, and follow the instructions. Your premium purchase will be successful.

To buy premium features through in-app purchase via Google Play store, go to Buy Premium page, select the Purchase From Google option, and follow the instructions to purchase premium features.

Yes premium with Key or Google can be done after taking premium through points.

No, the app does not allow any redemption of points after purchasing premium through Google or through Key. Redeem points option will be available after some days of expiry of premium through Google or through Key.

    Run either Quick Scan or Full Scan in Scan Device to scan your mobile for any threat. To scan your mobile device, follow these steps:

  1. Open Quick Heal Mobile Security.
  2. On Dashboard, tap Scan Device.
  3. Tap either Quick Scan or Full Scan from:
    • Quick Scan
    • Full Scan
    • Schedule Scan

Scans all apps installed on your device.

    To run Quick scan on your device, follow these steps:

  1. Open Quick Heal Total Security
  2. On Dashboard, tap Scan Device > Quick Scan

Runs a complete scan of your device and memory card.

    To run Full scan on your device, follow these steps:

  1. Open Quick Heal Total Security
  2. On Dashboard, tap Scan Device > Full Scan

To remove a file threat that has malicious content, run Full Scan on your device. After you delete a file threat, it cannot be restored.

    To take an appropriate action on the threat (if found any), follow these steps:

  1. Open Quick Heal Total Security
  2. Tap main menu > Threats Detected > Quarantined
  3. Select the check box next to the files and then tap Delete
  1. Open Quick Heal Total Security.
  2. Dashboard is displayed.
  3. Tap main menu and then tap Threats Detected. The Threats Detected screen is displayed.
  4. Under the View drop-down list, tap Quarantined. The list of Quarantined files is displayed.
  5. Select the check box next to the files, and then tap Restore.
  1. Open Quick Heal Total Security
  2. Tap main menu > Threats Detected > Quarantined.

A security vulnerability (also known as a security hole) is a security flaw detected in a product that may leave it open to hackers and malware.

To check for vulnerabilities, enable the Vulnerability Scan option and run a Full Scan on your mobile device.

    To enable vulnerability scan follow these steps:

  1. Open Quick Heal Total Security.
  2. Tap the main menu > Settings > Scan Device > Vulnerability Scan

    To find the detected vulnerable apps and files, follow these steps:

  1. Open Quick Heal Total Security.
  2. Tap main menu > Threats Detected > Vulnerabilities
  3. Tap the Trust option to make the vulnerable app or file as trusted entity. If you want to uninstall any application, tap Uninstall. In case you want to remove files, tap Delete to remove the files from the device.

Yes, Security Advisor helps you check security vulnerabilities present on your device. If your device needs better security, it highlights so. You can enhance the security settings to stop such vulnerabilities.

    Security Advisor highlights vulnerabilities related to the following:

  1. Accounts and Sync
  2. Bluetooth
  3. Device Memory Encryption
  4. Hotspot and Tethering
  5. Quick Heal Anti-theft
  6. Quick Heal Background Scan
  7. Screen Lock
  8. Unknown App Sources
  9. USB Debugging, Wi-Fi

    To enhance security settings, follow these steps:

  1. Open Quick Heal Mobile Security.
  2. On Dashboard, tap Scan Device.
  3. Tap Security Advisor.
  4. Under Security Advisor, the security settings are displayed under following categories.
    Risk Settings: Security settings that are insecure are listed here.
    Secure Settings: Security settings that are secure are listed here. The security settings that are listed under Risk Settings include a setting icon next to them. You can increase the security level by tapping this icon. Doing so will redirect you to the respective security features where you can configure them.

Yes, Privacy Advisor helps you detect such apps. It also notifies you about apps that send SMS, call premium numbers or access the Internet without your knowledge.

    You can monitor apps with permissions that may violate your privacy. You can uninstall such apps in the following way:

  1. Open Quick Heal Mobile Security.
  2. On Dashboard, tap Scan Device.
  3. Tap Privacy Advisor.

The applications are displayed with the permissions they use.

To view the permissions that an app uses, tap the application. If you find that an app uses any crucial information, you can uninstall such an app by tapping the Uninstall button.

It helps scan apps on Google play store before you download any. It also informs you if the app is insecure and risks behind installing the app.

  1. Open Quick Heal Total Security
  2. Tap main menu, and then tap Settings
  3. Tap Scan and enable Scan App Before Download

Yes, to run a scan before downloading the app on the devices with OS 6.0 and later versions, you must grant permissions.

The Detect Unsecure Wi-Fi option runs a scan of the Wi-Fi. After the Detect Unsecure Wi-Fi is enabled, this option notifies you if you are connected to an unsecure Wi-Fi.

    To enable Detect Unsecure Wi-Fi, follow these steps:

  • Open Quick Heal Total Security
  • Tap main menu, and then tap Settings
  • Select the Detect Unsecure Wi-Fi check box to inform you about the unsecure Wi-Fi

Connecting to unsecured networks may put your private data like passwords, bank accounts, emails, etc., at risk of being stolen or spied upon.

This issue can arise if the permissions required by the Quick Heal app have not been granted yet or the app has been terminated in the background. To solve this, grant the permissions again or add the Quick Heal app to the whitelist.

    For example:

  1. In OPPO devices - Disable the option Freeze app in the background
  2. In Honor devices - Add the Quick Heal app to the Protected Apps list under Device Settings

Yes, with the advanced Call filter, you can block unknown or unwanted calls. To block calls, you need to add the contact number to the Blocked Numbers List.

Yes, you can block calls from a certain number by adding a contact to the Blocked Numbers List.

Yes, you can block calls from a contact number present in your phone book. Simply enter such contacts in the Blacklist while configuring Call Filter.

Yes, you can do so by simply typing the contact number while configuring Call Filter.

Yes, you can block numbers belonging to a certain series. You can do this with the help of the Custom option while configuring Call Filter. Note that all numbers belonging to the blocked series will be barred from calling.

Yes, you can block international calls from unknown numbers by configuring International Calls in Set Privacy.

In 'Fully Blocked' category, all telemarketing calls and SMSs will be blocked. In 'Partially blocked' category, it blocks all telemarketing calls but blocks SMSs based on selected categories.

You can raise a complaint against such callers by using Report a Number option from the feature Block Spam (DND).

The Anti-theft feature of Quick Heal Mobile Security protects the data in your mobile when it is lost or stolen. It enables you to lock the device making it useless for someone else. It also helps you block your phone on SIM change, remotely wipe its data, and trace the device's location.

    Yes, you can remotely block your mobile device

  1. Log on to the RDM portal using the URL "https://mydevice.quickheal.com".
  2. 2. Select the appropriate device.
  3. 3. Send a LOCK command.
    Or Call our Support Team on 1800-121-7377

Yes, you can block your mobile.

Simply enter pin on lock screen to unlock device or "Confirm fingerprint to unlock" if available.

Or send a UNLOCK command from RDM if you have configured your RDM account.

Or call our Support Team at 1800-121-7377.

If you have forgotten your PIN, you can reset it.
To reset your PIN, tap Unblock phone > Forgot PIN.
Unblock device with Remote Device Management
This option informs that you can reset your PIN through the RDM portal

    To reset your PIN through the RDM portal, follow these steps:

  1. On the block screen, tap Unblock Screen. The Enter PIN screen is displayed.
  2. In case you forgot the PIN, tap Forgot PIN?. The Forgot PIN screen is displayed with two options to unblock your phone.
  3. Tap Remote Device Management. The Remote Device Management screen is displayed.
  4. Log on to the RDM portal using the URL provided on the screen.

OR
If you have forgotten your PIN, you can reset it.
To reset your PIN, tap Unblock phone > Forgot PIN.
The FORGOT PIN screen appears.

  1. Select the Google Authentication option.
  2. A screen is displayed to enter your Google account password which is added in your device.
  3. Tap Submit and device will be unblocked.

Quick Heal Mobile Security has a feature in Anti-theft that blocks your mobile device if its SIM is changed. However, if you use a dual-SIM device or multiple SIM cards, you can create a Trusted SIMs list. You can add up to 50 SIMs to the Trusted SIMs list, so that you can change SIM as and when required without getting your device blocked.

    The captured photo, audio and video are sent to your email address, which is added in the Quick Heal app if you have configured your RDM account.
    To check the email address, which you have added in the app, follow these steps:

  1. Open Quick Heal Mobile Security
  2. Tap main menu and then tap About Product
  3. Select the User Details option and enter your email address

Yes, if you own multiple mobile devices and want to ensure that adequate security settings are applied on all of them, you can make use of the Quick Heal Remote Device Management (RDM) portal.

Quick Heal RDM is a cloud-based portal and allows you to control and manage multiple devices remotely with a single account.

    To avail this facility:

  1. Create a Quick Heal RDM account at https://mydevice.quickheal.com/rsvc/login
  2. Add your devices to the Quick Heal RDM portal.

    On your device, please follow the steps mentioned below:

  1. Open Quick Heal Mobile Security for Android.
  2. Tap the main menu.
  3. Tap Online Help, FAQ, or Contact Us from the options available.

    For other support-related queries:

  1. You can post your queries on our Official Forum
  2. You can call us on 1800 121 7377 between 8:00 AM to 10:00 PM IST (India Standard Time) between Monday to Saturday.

No. Running more than one antivirus software on a single computer is not recommended.

The Registration Wizard of Quick Heal AV for Alliance will appear at every boot until you register you license. On the Registration Wizard, click Next and register your product.
To launch Registration Wizard manually, follow either of these steps.

  • If your operating system is Windows 10, click the Windows icon. On the Apps list, select Quick Heal AV for Alliance.
  • On other operating systems, select Start > Programs > Quick Heal AV for Alliance > Activate Quick Heal AV for Alliance.

Click on any feature, you will be prompted to enter your password. On the same dialog box, you can see a link Forgot password? Using this link, you can retrieve your password.
You may also contact our Technical Support Team.

In case, you have lost your Product Key, you can obtain it by contacting our Technical Support. You may need to pay a nominal fee to get the Product Key.
Please write to us at info@quickheal.com with your registered email address and name. Alternatively, you can also visit www.quickheal.co.in/lost.

To update your contact details, send us an email with your current details to info@quickheal.com.

    Removing Quick Heal AV for Alliance may pose your computer to virus threats. However, if you need to uninstall Quick Heal AV for Alliance, follow these steps:

  • If your operating system is Windows 10, select Start > Control Panel. On the Control Panel, click the Programs and Features link. (On other operating systems, this may be termed as Program only). On the Programs and Features list, right-click on Quick Heal AV for Alliance and select Uninstall.
  • Quick Heal AV for Alliance Uninstaller will prompt for the deletion of Reports. If you wish to reinstall Quick Heal AV for Alliance after some time, you can clear the Remove Report Files option. Otherwise, press OK.
  • After uninstallation, your system will prompt you to restart your system for changes to take effect.

Note: Uninstalling Quick Heal AV for Alliance requires administrative rights.

To install Quick Heal AV for Alliance, double-click the product setup and then follow the on-screen instructions. It is important that you register the product soon after you install it. A subscriber with registered license can use all the features without any interruptions, take the updates regularly, and get technical support whenever required.

Quick Heal AV for Alliance can be installed on any of the following Windows operating systems — Windows 10, Windows 8.1 / Windows 8, Windows 7, Windows Vista, Windows XP (SP 2), or Windows 2000 (SP 4).

You can register/activate Quick Heal AV for Alliance online, offline, and through SMS as per your convenience.

Registering online

    If you are connected to the Internet, you can register Quick Heal AV for Alliance online in the following way:

  1. If you have already installed Quick Heal AV for Alliance, an icon will appear in the system tray. To open this product, double-click the Quick Heal AV for Alliance icon.

    Or
    If your operating system is Windows 10, click the Windows icon. On the Apps list, select Quick Heal AV for Alliance.
    On other operating systems, select Start > Programs > Quick Heal AV for Alliance > Activate Quick Heal AV for Alliance.

  2. On the dashboard, click the Register Now button.
  3. Enter the 20-digit Product Key and click Next. The Registration Information appears.
  4. Enter relevant information in the Purchased From and Register for text boxes and then click Next.
  5. Provide your Name, Email Address, and Contact Number. Select your Country, State, and City. If your State/Province and City are not available in the list, you can type your locations in the respective boxes.
  6. Click Next. A confirmation screen appears with the details you entered. If any modifications are needed, click Back to go to the previous screen and make the required changes.
  7. Click Next. Your product is activated successfully. The expiry date of your license is displayed.
  8. Click Finish to close the Registration Wizard.
Registering offline

You can register Quick Heal AV for Alliance offline if your computer is not connected to the Internet. Before registering Quick Heal AV for Alliance offline, you must have product key, installation number, and a license key.

Find your Product Key

To get the product key, please contact your vendor from where you received the product.

Find your Installation Number

    You can find the Installation Number from the Activation Wizard in the following way:

  • If you have already installed Quick Heal AV for Alliance, an icon will appear in the system tray. To open this product, double-click the Quick Heal AV for Alliance icon.

    Or
    If your operating system is Windows 10, click the Windows icon. On the Apps list, select Quick Heal AV for Alliance.
    On other operating systems, select Start > Programs > Quick Heal AV for Alliance > Activate Quick Heal AV for Alliance.

  • On the dashboard, click the Register Now button.
  • On the Registration Wizard, click Register Offline.

The offline activation screen appears with the offline activation URL and Installation Number. You can note down the URL for offline activation and 12-digit Installation Number or click Save to file to save the details in text file.

Generating activation license key

    To generate an activation license key, follow these steps:

  1. Visit the offline activation page at http://www.quickheal.com/act2014. An Off-Line Registration page appears.
  2. Provide the Product Key and Installation Number in the relevant fields and click Submit.
  3. On the registration form, enter the relevant information and then click Submit. All asterisk (*) fields are mandatory to fill.

A new key is generated. Save this key for future reference. This key is also sent to your email address that you provided during registration of the product.

Activating Quick Heal AV for Alliance with activation license key

    After the offline activation key is generated, you can proceed with activating Quick Heal AV for Alliance on your computer.

  1. If you have already installed Quick Heal AV for Alliance, an icon will appear in the system tray. To open this product, double-click the Quick Heal AV for Alliance icon.

    OR
    If your operating system is Windows 10, click the Windows icon. On the Apps list, select Quick Heal AV for Alliance.
    On other operating systems, select Start > Programs > Quick Heal AV for Alliance > Activate Quick Heal AV for Alliance.

  2. On the dashboard, click the Register Now button.
  3. On the Registration Wizard, click Register Offline. The offline activation screen appears.
  4. Click Browse to locate the path where the <license>.key is stored and click Next. Your license is activated successfully and the expiry date of your license is displayed.
  5. Click Finish.
Registering through SMS

You can register Quick Heal AV for Alliance through SMS also.

Note: Currently, the facility to register through SMS is available to the subscribers based in India only.

    To register Quick Heal AV for Alliance through SMS, follow these steps:

  1. If you have already installed Quick Heal AV for Alliance, an icon will appear in the system tray. To open this product, double-click the Quick Heal AV for Alliance icon.

    Or
    If your operating system is Windows 10, click the Windows icon. On the Apps list, select Quick Heal AV for Alliance.
    On other operating systems, select Start > Programs > Quick Heal AV for Alliance > Activate Quick Heal AV for Alliance.

  2. On the dashboard, click the Register Now button.
  3. On the Registration Wizard, click SMS Registration. A screen with the conditions related to registering through SMS appears. Read the conditions carefully. Click Next.
  4. Enter the 20-digit Product Key and click Next. The Registration Information appears.
  5. Enter relevant information in the Purchased From and Register for text boxes and then click Next.
  6. Provide your Name, Email Address, and Contact Number. Select your Country, State, and City. If your State/Province and City are not available in the list, you can type your locations in the respective boxes.
  7. Click Next. A confirmation screen appears with the information that you entered. If any modifications are needed, click Back to go to the previous page and make the required changes.
  8. Click Next. A unique code along with a mobile number is displayed.
  9. Type the code and send it as an SMS to the number displayed.
  10. After successful registration at the Quick Heal AV for Alliance Registration Center, you will receive an SMS on your registered mobile number that contains an alphanumeric activation code. Type this activation code in the text box displayed and click Next. Your product is activated successfully and the expiry date of your license is displayed.
  11. Click Finish to close the Registration Wizard.

Yes. For this, you must first uninstall the antivirus software from the current PC and then you can install it on another PC. Moreover, you need to register your software once again on the new PC. To register Quick Heal AV for Alliance, see How can I register/activate Quick Heal AV for Alliance? on this FAQ page.

    You can find the Product Key in the following way.

  1. Open Quick Heal AV for Alliance.
  2. On the dashboard, select Help > About.
  3. Click the License Details button.

You will find the Installation Number from the Activation Wizard while registering offline. See Find your Installation Number under Registering offline.

This prompt general appears when you try to re-register/reactivate with previously generated License.key. If you are reactivating the product on the same PC or another PC, you need to generate a new License.key. To know how to generate activation key, see Generating activation license key.

Different operating systems may be available in different versions, 32-bit or 64-bit. It is important that you download the right build of Quick Heal AV for Alliance in compliance with the operating system of your PC. To check the operating system and version of your computer, follow these steps.

On Windows 10

  1. Got to Control Panel > System.
  2. Look at the System type under System.
  3. If the System type is 32-bit operating system, you need to download 32-bit Quick Heal AV for Alliance product setup file. If the System type is 64-bit operating system, you need to download 64-bit Quick Heal AV for Alliance product setup file.

On Windows 8.1 and Windows 8

  1. Got to Control Panel > System and Security > System.
  2. Look at the System type under system.
  3. If the System type is 32-bit operating system, you need to download 32-bit Quick Heal AV for Alliance product setup file. If the System type is 64-bit operating system, you need to download 64-bit Quick Heal AV for Alliance product setup file.

On Windows Server 2012 R2, Windows Server 2012, and Windows Server 2008 R2

Microsoft Windows Server 2012 R2, Windows Server 2012, and Windows Server 2008 R2 operating systems are available only in 64-bit.

On Windows 7, Windows Vista, and Windows Server 2008

  1. Go to Control Panel > System and Maintenance > System.
  2. Look at the System type under system.
  3. If the System type is 32-bit operating system, you need to download 32-bit Quick Heal AV for Alliance product setup file. If the System type is 64-bit operating system, you need to download 64-bit Quick Heal AV for Alliance product setup file.

On Windows XP and Windows 2003 Server operating systems

  1. Got to Start > Control Panel. The Control Panel window opens.
  2. Double-click the System icon. The System Properties window opens.
  3. In the General tab under System, if x64 is mentioned before Edition, then your operating system is a 64-bit operating system, else it is a 32-bit operating system.

On Windows 2000 and earlier operating systems

Microsoft Windows 2000 including all its flavors and operating systems prior to Windows 2000 are available only in 32-bit architecture.

You can create your own emergency bootable CD that will help you to boot your Windows PC and scan and clean all the drives including NTFS partitions. This CD helps in cleaning stringent viruses/malware from your PC that cannot be cleaned from inside Windows.

You can create an emergency CD or command line scanner from Quick Heal AV for Alliance. This will be created with the latest virus signature pattern file used by Quick Heal AV for Alliance on your system.

Operating system compatibility for Emergency CD

    To create Quick Heal AV for Alliance Emergency CD, your system should meet the following requirements:

  • Your computer should have one of the following Windows operating systems – Microsoft Windows 10/ Microsoft Windows 8/ Microsoft Windows 7/ Microsoft Windows Vista/ Microsoft Windows Server 2008 / Microsoft Windows Server 2008 R2 / Microsoft Windows Server 2012.
  • On Windows XP, Windows 2000, and Windows Server 2003, Emergency Disk creation is supported only on USB and memory card.

    Before creating an Emergency Disk, ensure the following

  • It is recommended that you retain a copy of the extracted package on your system.
  • If you have data on the USB device or rewritable CD/DVD on which you are creating Emergency Disk, take a backup of the data, as the device will be formatted.
  • To boot the system from either USB or CD/DVD, you have to set Boot sequence in BIOS.
  • Once the scan is complete, you must remove the Emergency USB disk or CD/DVD before restarting the computer, otherwise it will again boot in the boot shell.

Creating Emergency Disk

    To create an Emergency Disk, follow these steps:

  1. Open Quick Heal AV for Alliance.
  2. On the dashboard, click Tools. The Tools details screen appears.
  3. Under Cleaning & Restore Tools, click Create Emergency Disk.
  4. On the Create Emergency Disk screen, click the link and download the required package for emergency tool.
  5. Extract the downloaded package on your system. For example: c:\my documents\qhemgpkg.
  6. Provide the extracted package path and click Next.
  7. To create Emergency Disk, select any one of the options that are displayed on the screen. For example, select either Create Emergency USB disk or Create Emergency CD/DVD.

Note: Creating Emergency Disk using CD/DVD is not supported on Microsoft Windows 2003 and earlier versions. However, you can create Emergency Disk on USB drives instead.

  1. Select the disk drive to be converted to an Emergency Disk and click Next. On successful creation of an Emergency Disk, a message is displayed.

Using Emergency Disk

  1. Insert Emergency Disk in your CD/DVD/USB drive.
  2. Restart your system.
  3. Emergency Disk starts scanning all the drives automatically. It will disinfect the infection, if found.
  4. Restart your system.

If you install some software and you get a Startup Scanner warning for that software, select "Accept". If you have not installed any software knowingly and you get a Startup Scanner warning, select "Repair" / "Delete", as this may be a new Trojan/Worm/Backdoor.

You can schedule the scanner to run automatically. You need to schedule the scan once and your PC will be scanned on defined schedule. You can schedule the scan in the following way.

  1. Open Quick Heal AV for Alliance.
  2. On the dashboard, click Files & Folders.
  3. On the Files & Folders screen, click Scan Schedule. The Scan Schedule details screen appears.
  4. To define a new scan schedule, click New.
  5. In Scan Name, type a scan name.
  6. Under Scan Frequency, select the following options based on your preferences:
    • Scan Frequency:
      • Daily: Select this option if you want to initiate scanning of your system daily. This option is selected by default.
      • Weekly: Select this option if you want to initiate scanning of your system on a certain day of the week. When you select the Weekly option, the Weekdays drop-down list is activated so you can select a day of the week.
    • Scan time:
      • Start at first boot: This helps you schedule the scanner to begin at the first boot of the day. If you select this option, you do not need to specify the time of the day to start the scan. Scanning takes place only during the first boot regardless what time you start the system.
      • Start at: Select this option to initiate the scanning of your system at a certain time. If you select this option, the time drop-down list is activated where you can set the time for scanning. However, this option is selected by default.

        You can further define how often the scan should begin in the Everyday and Repeat scan after every options.
    • Scan priority.
      • High: Helps you set high scan priority.
      • Low: Helps you set low scan priority . However, this option is selected by default.
  7. Under Scan Settings, you can specify scan mode, define the advanced options for scanning, action to be performed when virus is found and whether you want a backup of the files before taking any action on them. However, the default setting is adequate for scanning to keep your system clean.
  8. In the Username text box, enter your username and your password in the Password text box.
  9. Run task as soon as possible if missed: Select this option if you want to initiate scanning when the scheduled scan is missed. This is helpful in case your system was switched off and the scan schedule is missed, later when you switch on the system, the scan schedule will automatically start. This option is available only on Microsoft Windows Vista and later operating systems.
  10. Click Next. The Configure Scan Schedule screen for adding folders to be scanned appears.
  11. Click Add Folders.
  12. In the Browse for Folder Window, select the drives and folders to be scanned. You can add multiple numbers of drives and folders as per your requirement.

    If you want to exclude subfolders from being scanned, you can also select Exclude Subfolder. Click OK.
  13. On the Configure Scan Schedule screen, click Next.
  14. A summary of your scan schedule appears. Verify and click Finish to save and close the Scan Schedule dialogue.
  15. Click Close to close the Scan Schedule screen.

If Quick Heal AV for Alliance detects any virus in a file, document, or tool and you have set the Repair option for action to be taken on virus, the virus will be repaired automatically.

However, if Quick Heal AV for Alliance detects a virus in a compressed file, the Repair option is not enabled because Quick Heal AV for Alliance does not disinfect a virus from a compressed file as per security compliance. To disinfect such files, first uncompress them in a folder, preferably a temporary or isolated folder. Remove the virus using the Quick Heal AV for Alliance Scanner. Then you may compress the clean files, if required.

This prompt appears when you switch to a different user profile on Windows XP. Quick Heal AV for Alliance Online protection is already enabled and is protecting the 1st user session as well as the new session. Although the Quick Heal AV for Alliance Online Protection icon for this session will not appear in this profile due to technical restrain, your system is still protected from viruses.

To avoid seeing this message, you can log out from the current session and log in to a different user by using the Logoff option of Windows XP.

New virus threats and malware are released daily and to combat these threats we release new security measures as and when required. It is highly recommended that you keep your product updated to ensure security against latest threats. You can configure Automatic Update to pick up the updates automatically as and when new updates are available. If set to automatic mode, the updates are taken in the background without user’s intervention.

This issue may arise because of the following reason.

  • Reason: You are using a proxy server on your network or using Socks 4 & 5 network.
    Solution: Check whether the proxy settings in the Internet Settings feature are correct. Go to Quick Heal AV for Alliance > Settings > Internet Settings and make the required changes.

In case, the above issue persists, please contact our Technical Support Team.