Quick Heal Customer Support: How can we help you?

Please follow these instructions to activate your product:

• For Android devices:

Step 1: Download the App from Google Play Store

Step 2: Verify your details and follow the instructions

Step 3: Select 'Enter Subscription Key' and enter the product key

• For iOS devices:

Step 1: Click here to fill up the form

Step 2: Verify your details and follow the instructions

Step 3: Download the app from App Store and follow the instructions in app

• For Windows devices:

Step 1: Visit Download Installer page.

Step 2: Enter the product key

Step 3: Follow the instructions on screen

If you have any questions or need further assistance, please visit here

The Dashboard of AntiFraud.AI is Super intuitive in nature and has an inbuilt help available. However, for any further support, you may reach out to below:

• • Online Help: Link
• • Live Chat Support: Link
• Phone Support:
  • o Toll Number: 7030067377
  • o Toll Free number: 1800-121-7377
• • Raise a ticket: Link

Click any feature within Quick Heal, and you will be prompted to enter your password.
On the same dialog box, you will find a Forgot password? link. Click this link to initiate the password retrieval process.

You can also reach out to our technical support team at, https://www.quickheal.co.in/support.

To retrieve your lost Product key, visit the page: Lost and provide your necessary information.

Alternatively, write to us at support@quickheal.com, providing your purchase details, and we will respond to your request promptly.

You may contact our technical support team at https://www.quickheal.co.in/support.

You can purchase Quick Heal in the following ways:

• Click here to purchase Quick Heal from website
• Contact Quick Heal through email at estore@quickheal.co.in or call us at 09272202525.
• Visit an authorized Quick Heal dealer. Check out the nearest Quick Heal dealer at https://www.quickheal.co.in/quick-heal-dealer

No, AntiFraud.AI does not come free with Quick Heal Antivirus.

However, fraud prevention features for Windows are now inbuilt part of Quick Heal Total Security (TS) from version 25. Existing customers of Quick Heal Total Security on older versions are eligible for a free upgrade.

Yes, you still need Antivirus for desktop to protect yourself from malware and you also need AntiFraud.AI to remain one step ahead of fraudsters.

Digital fraud typically involves deception and manipulation, whereas antivirus software is specifically designed to detect, prevent and remove malicious software such as viruses, worms, trojans, ransomware and spyware from devices.

You can download and install Quick Heal antivirus using either the Quick Heal installer or a Quick Heal CD.

To download and install the latest Quick Heal antivirus using the Quick Heal Installer, please follow these steps:

1. Visit the following link Installer
2. Enter the product key if available or select the product from product list and click Download. The installer file is downloaded to your device.
3. Double-click the downloaded setup file to start the installation and then follow the on-screen instructions.
   See Also: Downloading and installing Quick Heal.

Using the Quick Heal CD

1. Insert the Quick Heal antivirus CD/DVD in the DVD drive.
2. Click Install.
3. Follow the on-screen instructions.

If you are using an older version of Quick Heal antivirus, we recommend that you first upgrade it to the latest version and then renew your license.

To upgrade to the latest version,

Download and install the latest product build from https://www.quickheal.co.in/installer.

You also can get in touch with our Support Team at our Toll Free number: 1800-121-7377.

If you have turned on Virus Protection under Protection > Device Security > Virus Protection, Quick Heal antivirus will automatically clean any virus that is found in a file or document. By default, Virus Protection is turned on when you install Quick Heal.

This may be because of version incompatibility issue. You might have downloaded a product version that is not compatible with the operating system of your device. For example, you may have downloaded a 32-bit version whereas the operating system on your device is 64-bit.

For further details, please see How can I identify whether my operating system is 32-bit or 64-bit?

SIA is your AI-powered security assistant on your desktop. It answers your security-related questions in real-time. Just make sure your device is connected to the internet for it to work.

It’s a service that checks if your personal info (like email, phone number, or password etc.) is found on the dark web. If there’s a match, you will be informed.

It speeds up your PC by cleaning out junk files, unused cache, and temporary files that slow things down.

metaProtect is a centralized security dashboard where you can manage all your desktop and mobile security settings, all from one place.

Admin Console protects your organization's computers from Viruses, Trojans, Worms, Backdoors, Hackers, other malwares e.g. Spywares, Riskwares and Pornwares etc. It is Web Based Management Console which provides following features:

1. Manage clients installed on networked computers.
2. Group clients into logical domains for simultaneous configuration and management.
3. Coordinates automatic deployment of Antivirus Security Policies, Signature Pattern Updates, and Software Updates on every client and server.
4. Provides latest information of all clients and keeps comprehensive logs about virus incidents, policies and updates at central location.

Agent Server is a service running on Admin Consol Server system. It pushes Client Settings, Scan Now and Update Now requests to all the clients initiated by the Administrator. And it also helps to provide latest information of all clients and keeps comprehensive logs about virus incidents, policies and updates at central location.

Client Agent is a service running on every Admin Console Client system. It communicates with the Agent Server and performs various tasks initiated from the Admin Server by your Administrator. E.g. – Scan Now, Update Now etc. It also sends Virus Logs to the Admin Server when an infection is found and Status Information if it is changed.

Quick Heal Admin Console encompasses two main modules

1. Agent Server (Runs on Server where Quick Heal Admin Console is installed)
2. Client Agent (Runs on Workstation)

• Default Port of Agent Server: 5039 (Administrator can change this default port)
• Default Port of Client Agent: 62110 (If this port is used by any other application, then Client Agent configures itself to some other port which is free. (E.g. 62111, 62112 etc.)

Quick Heal Client can be deployed using various different methods as listed below:

1. Notify Install
2. Installing using Internal Web Page
3. Remote Install
4. Login Script Setup
5. Installing Using Client Packager

Update Manager is a centrally deployed tool that can be configured to download all the updates from our dedicated update server. It constantly monitors for new updates of Quick Heal and automatically downloads them as and when there is a new update available. It pushes the latest downloaded updates to all the clients automatically.

Please go through the instructions to upgrade existing Quick Heal Admin Console

• Uninstall any other anti-virus programs.
• Check available hard disk space.
• Exit all programs before starting the installation

• Insert the installation CD/DVD into the drive and click Quick Heal Installer.app or download the installation package from the Quick Heal website.
• To launch the installer, click Quick Heal Total Security.dmg. Follow the instructions on installation screen and then click Next to continue.
• The Read Me file and the End-User License Agreement screen appears and click Agree to continue.

If you install Quick Heal on another Mac computer, it is necessary to register your software after you install Quick Heal. You must perform the Registration procedure by providing new Product Key. Any previously obtained Product Key is invalid and will not work on another machine.

One Product Key can only be used for one computer.

• Double click the "Quick Heal Un-installer" kept inside the Application folder or Insert the installation CD/DVD into the drive and click Quick Heal Un-installer.app.Follow the instructions on the uninstallation wizard and click Yes to continue.You may be prompted for credentials if the Password Protection is enabled for Quick Heal Total Security. Enter your password credentials and click OK.
• To continue with uninstallation without saving the repository, click Next. If you want to retain the repository, deselect the options to the respective repositories and click Next.
• Provide your user credentials.
  The uninstallation process starts.

macOS High Sierra 10.13 introduces a new feature that requires user approval before loading newly-installed third-party kernel extensions (KEXTs). When a request is made to load a KEXT that the user has not yet approved, the load request is denied

NOTE: If you do not Allow to load Kernel Extensions, Quick Heal Total Security will not be able to secure your computer against viruses, malicious websites, spam emails, and suspicious programs. Your computer will be at risk.

1. During installation of Quick Heal Total Security for Mac on new macOS 10.13 , the following "System Extension Block" prompt appears.
2. To resolve, goto System Preferences>>Security & Privacy,
3. Click the lock to make changes.
   [You may need to enter your system credentials.]
4. Click Allow to allow system extensions to be installed.
5. After allowing, restart the System.

If you already have Quick Heal Total Security for MAC installed on your Mac System, Total Security will continue to work well after you upgrade to macOS 10.13 High Sierra.

• Mac OS X 10.7 or later
• Mac Computer with Intel Processor
• 512 MB of RAM
• 417 MB free hard disk space
• Internet connection to receive updates

After installation of Quick Heal, you will need to register your copy to activate it. You should Register and Activate your copy immediately after installation, as without Activation Quick Heal cannot be updated. Registered users can get other benefits like technical support, Parental Control, etc.

You can easily register your Quick Heal online with the help of the steps mentioned below:

• On the last page of installation window, click on ‘Register Now’ button, Quick Heal Registration Wizard will open automatically and the user will be asked to provide a product key. (To manually launch Registration Wizard, open Quick Heal dashboard and click Register Now.)
• Enter a valid Product Key (You can find the Product Key in your User Guide or inside the box.)
• Click ‘Continue’.
• Provide ‘Purchased From’ and ’Register for’ details.
• Click ‘Continue’.
• Enter your personal details.
• Click ‘Continue’.
• Before submitting, go through the details you have provided. If you want to modify any, click ‘Go Back’. Otherwise, click ‘Continue’.
• It will take a few seconds to register and activate your copy. Please stay connected to the Internet during this process.
• On completion, you will get a successful activation message.

Note:
Serial Number (product key) can be found in the User Guide or inside the product box. It can also be found in the email confirming your order.

If due to any reason you need to reinstall your operating system or Quick Heal, it is necessary to reactivate your copy after reinstallation. You can easily reactivate your Quick Heal online. Click here to know how.

A Serial Number serve as a user’s Identity. In case you lose your Serial Number, you can obtain it by contacting Quick Heal Technical Support at a nominal charge.

You can use a registered copy until the expiry date of its subscription period. After the subscription period is over, you will need to renew the subscription to ensure your computer stays protected against new and emerging threats.

• Open your Quick Heal dashboard
• Go to Quick Heal Dashboard > About Quick Heal Total Security > Click View Details 
  
  Here, you will find the product key, product version, virus database and subscription validity information.

Registration wizard does not accept invalid product keys. To avoid such messages, please enter a valid product key as provided to you in the registration wizard.

In case the above problem persists even after following the above step, please contact Quick Heal Technical Support.

You can Remove your device from the RDM portal or contact Quick Heal Technical Support for assistance.

No, you must Remove it manually. You can do it from the RDM portal or by contacting Quick Heal Technical Support for assistance.

Yes, you can register your license offline using the 'Register offline' button from products "Dashboard"

Once the subscription of your copy of Quick Heal expires, you need to renew it to continue receiving updates against the latest viruses. During renewal, you can renew your copy of Quick Heal for 1 year or 3 years.

The first benefit of renewing your Quick Heal copy is the continuous updates received during the renewed subscription period. These updates provide uninterrupted protection to your system and its data against the latest viruses and other threats.

Renewal is also a cost-effective solution when compared to purchasing a new product. The renewal code costs lesser than purchasing the new product and still provides uninterrupted protection against the latest and unknown threats and free upgrade to new version.

If you renew your copy of Quick Heal before subscription expiry, you will receive a bonus of two months' additional protection during renewal of subscription.

If you have purchased the box copy of Quick Heal, the Product Key (or Serial Number) will be pasted on the User Guide or inside the box. If you have purchased the software online, you will find the Product Key in the email confirming the order.

If you purchase a renewal code with validity for 1 Year or 3 Years and renew your copy of Quick Heal before subscription expiry, you will get subscription validity of 1 Year + 2 Months or 3 Years + 2 Months from the date of subscription expiry. If you renew your copy of Quick Heal after subscription expiry, then you will get 1 Year or 3 Year validity from the date of renewal.

Example 1

Mr. John has a copy of Quick Heal Total Security for Mac that expires on April 10, 2013. He purchases a renewal code on March 10, 2013 and renews his copy. His new subscription validity is June 10, 2014 (1 Year + 2 Months).

Example 2

Mr. Jack has a copy of Quick Heal Total Security for Mac that expires on April 10, 2013. He purchases a renewal code on May 10, 2013 and renews his copy. His new subscription validity is May 10, 2014 (1 Year).

No, a CD is not provided for renewal. The purchased renewal code will extend the subscription of your copy of Quick Heal. If you want to upgrade to the latest Quick Heal product during your subscription validity, you can do it free of cost by downloading the Product Upgrade from the Upgrade page.

As per Quick Heal Renewal Policy, if your copy of Quick Heal has expired then you can renew it within six months from the date of expiry.

If you need to uninstall your copy of Quick Heal from your machine and re-install it later, you must reactivate the software upon installation. This is called Reactivation. Extending the subscription validity of your copy of Quick Heal by purchasing a renewal code is called Renewal.

During renewal of your copy of Quick Heal, if you purchase an additional copy of Quick Heal, you will receive a discount on the purchase of the additional copy. To know more, contact your nearest Quick Heal branch or distributor for the same. For a list of Quick Heal branches and distributors across the globe, please visit our Locate Dealer page.

You can contact Quick Heal Support Center. You can also contact your nearest Quick Heal branch or distributor. For a list of Quick Heal branches and distributors across the globe, please visit our Locate Dealer page.

After purchasing the renewal code from the distributor, you need to renew the copy of Quick Heal by performing the following steps:

• Go to Quick Heal Total Security > Menu > Quick Heal Total Security > About Quick Heal Total Security.
• On the About Quick Heal Total Security screen, click Renew Now. If your license is about to expire soon or has already expired then the Renew Now button is displayed on Dashboard itself. Click Renew Now to go to the activation page.
• Select I want to renew with renewal code. I already have renewal code with me and then click Continue.
• On the Registration Information screen, enter relevant information in the Purchased From, Email Address and Contact Number text boxes, and then click Next. The license information such as Current expiry date and New expiry date is displayed for your confirmation.
• Click Continue.

  The license of Quick Heal Total Security is renewed successfully. Click Finish.

Note:

• In case you do not have the renewal code, select I do not have renewal code with me. I want to purchase renewal code online and then click Buy Now.
• In case you renewed your license but its expiry date has not extended, select I have already renewed my license. Please update my license from server and then click Continue.
• If you have purchased an additional renewal code, then the renewal can be performed only after 10 days of the current renewal.

You can schedule the scanner to run automatically at predetermined time and intervals. You can schedule the scanning for daily and weekly. This will supplement other automatic protection features to ensure that your machine remains virus-free.

To configure Schedule Scans, follow these steps:

• On the Quick Heal Total Security Dashboard, click Mac Security.
• On the Mac Security setting screen, click Schedule Scans.
  The Scheduled Scans details screen appears.
• To create a new schedule for scanning, click Add.
  The Add Scheduled Scan screen appears where you can create a new scan schedule
  name, its frequency, and other details.
• In the Scan name text box, type a scan schedule name.
• Set Scan Frequency from Daily and Weekly.
• Set Scan Time either as Start scan at first boot or Start scan at Fixed Time. When you
  select Start at first boot, you do not have to specify the time of the day to start the scan.
  Scanning takes place only during the first boot irrespective at what time you start the
  system.
• Set Scan priority from High and Low as you prefer.
• Set the Scan location:
• Set the Scan settings:
• To save your settings, click Save.

To configure Proxy Setting, follow these steps:

• On the Quick Heal Total Security Dashboard, click Settings.
• On the Settings screen, click Proxy Support.
• On the Proxy Support screen, turn Proxy support ON to enable proxy support.
  The Select proxy type, Enter server, Enter port, and user credentials text boxes are
  enabled.
• Select the proxy type from HTTP, SOCKS V4, SOCKS V5 based on your preference.
• In the Enter Server text box, enter the IP address of the proxy server or domain name.
• In Enter port text box, enter the port number of the proxy server.
  By default port number is set as 80 for HTTP and 1080 for SOCKS V4, SOCKS V5.
• Enter user name and password credentials.
• To save your settings, click Save.

• Install Quick Heal for Parallel Windows from the link that has been sent via email or the link that appears on the success page.
• Once the installation has been completed, enter the Quick Heal Mac activation key when you are asked for it. It can also be done from Main UI >> Help >> About >> Register Now.
• Follow the instructions shown in the wizard.

NOTE : Pre-Quick Heal Windows-Desktop-Activation condition: Your Quick Heal desktop for Mac should be activated first.

The following steps showcase how Quick Heal can be installed on a parallel desktop:

• Switch on the parallel desktop
• Install the parallel build from the Quick Heal website
• Activate Quick Heal with the existing Mac activation key

No. If two machines are activated with the same key, the other activated copy will be tagged as "Pirated".

Quick Heal Total Security for Mac, Total Security, Internet Security and AntiVirus Pro has a feature called Browsing Protection. It runs Internet browsers in a virtual environment. Any malicious file downloaded in this environment is isolated from the real PC thus preventing such files from causing a malware infection.

Please contact Quick Heal Technical Support at support@quickheal.com.Click here to view Quick Heal Technical Support details.

Browsing Protection automatically blocks access to websites that are loaded with malware codes and are designed to infected visitors’ machines.

Phishing Protection is a part of Web Security that blocks access to fake and phishing websites designed to steal personal and financial information from users.

With Password Protection, you can restrict all other users from accessing Quick Heal Total Security so that no unauthorized users can make any changes in the settings.

To configure Password Protection, follow these steps:

• On the Quick Heal Total Security Dashboard, click Settings. Password Protection is turned off by default that you can turn on if required.
• On the Settings screen, turn Password Protection ON. The password protection screen appears.
• Enter password in the New Password text box and then confirm the password by entering it in Retype New Password. If you are setting the password for the first time, then Existing Password is disabled.
• To reset your password, click Password Protection.
• To save your setting, click Save.

1. Open Quick Heal Total Security.
2. On the Quick Heal Total Security Dashboard, click Reports.
3. On the Reports screen, click Parental Control Reports.

Parental Control can be used to control the Internet activity of the children or other users. Parents can decide which websites their children should visit and which they should not. Using the Parental Control feature, the parents can restrict categories of websites or block specific websites. The parents can also schedule Internet accessibility for their children.

With Spam Protection, you can block all unwanted emails such as spam, phishing and porn emails, from reaching into your mailbox. Spam Protection is enabled by default and we recommend you always keep the feature enabled.

Open Quick Heal Total Security and then go to Menu > Quick Heal Total Security > About Quick Heal Total Security. On the About screen, click the View Details button.

To get support regarding any technical issues, follow these steps. On the Quick Heal Total Security menu bar, go to Help > Support. Here you can find various means for support.

To access the Help option, follow these steps.
On the Quick Heal Total Security menu bar, go to Help > Quick Heal Total Security Help.

Scan My Mac is a complete scanning of your system. With Scan My Mac, you can scan the entire machine, files and folders excluding mapped network drives, folders, and files.

This feature prevents Quick Heal product files from getting altered or modified by viruses and malware or tampered by other applications.

RDM is a free portal where you can manage Quick Heal Total Security on your device.

To use RDM feature on the trial build you need to REGISTER the product first by following the below steps:

• Install trial Build and do not ACTIVATE.
• Click “About Quick Heal Total Security” Under “Quick Heal Total Security” Menu.
• On this About window click “Register Now” and provide the Product Key.
• Once the above step is completed, you will be able to use RDM functionality.

To create an account Click on ‘Sign up’ button.
Enter Username, Mobile number, Product Key, Language preference, Verification code, check License agreement check box and Click Sign up button.
An email to activate the account will be sent to the registered email id.
In the email, click the ‘Activate’ button or run the given link in the browser. You will get Set Password screen to set the password for created account.
Once password is saved you can Sign in to your new created account and Add device.

Yes, you can change your account information such as your name, email address, mobile number, and password on the My Account page.
To navigate to the My Account page

• Go to the Quick Heal Remote Device Management Dashboard.
• Move your mouse over ‘Welcome your name’ and select My Account from the drop-down list.

Yes, you can add up to ten (10) devices (smartphones/computers/laptops) in a single Quick Heal Remote Device Management account.

No.

No, but you can simply remove the device added in one Quick Heal Remote Device Management account and then you can add the same device to a different Quick Heal Remote Device Management account

To remove your device having Quick Heal product, follow these steps:

• Go to the Quick Heal Remote Device Management Dashboard.
• Move your mouse over ‘Welcome your name’ and select License Summary from the drop-down list.
• Click on the Remove Product. The selected product will be removed.

To remove your device having other Quick Heal products, follow these steps:

• On Quick Heal Remote Device Management Dashboard, click the ‘Device Details’ link.
• Click the Remove Device button. The selected device will be removed.

It is recommended to authorize the device immediately. However, the OTP generated can be used to validate the mobile device within 10 minutes and computer/laptop within 48 hours.

Yes, you can generate the OTP again by clicking the 'EXPIRED (Resend OTP)' link (On the Quick Heal Remote Device Management Dashboard, click the Add Device tab and then click the 'EXPIRED (Resend OTP)' link).

Yes, you can remove a device for which you have not validated the OTP yet.

• On the Quick Heal Remote Device Management Dashboard, click the Add Device tab.
• Under Pending Device, click the Pending link to the device for which you have not validated the OTP.
• On One-Time-Password (OTP) dialog box, click the Cancel OTP link.

No, it will be added to the pending device list and you can generate OTP to add it in Quick Heal Remote Device Management account.

Yes, you can change any device as default. However, it is good to set such a device as default that you consider critical and you want to monitor it closely.

No, you do not have to add the device again. Instead you will be asked to reauthorize the previously added device.

If you enter wrong login credentials three times, your Quick Heal Remote Device Management account will get locked.

To unlock your account, click the ‘Unlock Account’ button on the login page. An email with unlock link is sent to your registered email ID. In the email, click the ‘Unlock Account’ button or copy the given link in the browser. Your account will be unlocked.

No, to communicate to a device through Quick Heal Remote Device Management portal, your device must necessarily be connected to the Internet.

Yes, the device will remain added and can be viewed on the Quick Heal Remote Device Management portal, but the status of the device will not be updated and if the device is not connected to the Internet for 3 or more days, the status will be "System is Offline".

Connect the device to the Internet. Your Quick Heal will automatically update the status to the Quick Heal Remote Device Management portal.

Enter username in login page. Click on the Forgot Password link.
An email to reset password will be sent to your registered email id.
In the email, click the ‘Reset Password’ button or copy the given link in the browser. You will get a window to reset your password.

Yes, you just need to toggle the 'Remotely Manage Quick Heal' button (Settings > Remotely Manage Quick Heal.)

Yes, you can see the license details of all your devices from the License Summary page.

Yes, you can renew your license from Quick Heal Remote Device Management portal using the 'Renew Now' link from dashboard.

No, the settings of Quick Heal cannot be changed from the Quick Heal Remote Device Management account.

Yes, you can see the Device Details with below steps:

• Log on to your Quick Heal Remote Device Management account.
• On Dashboard, click Device Details tab.

• Verify that the computer is not infected (By Emergency CD).
• Uninstall any other anti-virus programs.
• Delete all files in the Windows Temporary folder.
• Check available hard disk space.
• Exit all programs before starting the installation

Double click on Quick Heal installer to proceed with installation and follow on-screen instructions.

If you install Quick Heal on another computer, it is necessary to register your software after you install the software. You must perform the Registration procedure by providing a valid Serial Number (product key).

If due to any reason you wish to uninstall Quick Heal, follow the below given steps:

• Click Uninstall Quick Heal from Start-Programs-Quick Heal group.
• Quick Heal Uninstaller will prompt for the preference of uninstallation. If you wish to reinstall Quick Heal after some time then you can select option ‘Remove Quick Heal and keep update definitions files’. Otherwise select other option ‘Remove Quick Heal completely’ and click Next to proceed.
• Uninstaller at last will prompt you to restart your system for changes to take effect

Note:

1. 1. Before proceeding with uninstallation, please ensure that all programs are closed.
2. 2. Uninstalling Quick Heal under Windows XP operating system requires administrative privilege.

In this case you need to uninstall Quick Heal from old system and install it on upgraded system. You also need to reactivate Quick Heal after installation.

Different operating systems may be available in different versions, 32-bit or 64-bit. If you download Quick Heal antivirus from our website on the computer where you want to install it, our installer will automatically detect your computer operating system and its version. Hence, you will get the right product. However, in case you need to know operating system and the version of your computer, follow these steps.

On Windows 10

On Windows 8.1 and Windows 8

On Windows Server 2012 R2, Windows Server 2012, and Windows Server 2008 R2

On Windows 7, Windows Vista, and Windows Server 2008

On Windows XP and Windows 2003 Server operating systems

After installation of Quick Heal you will need to register your copy to activate it. You should Register and Activate your copy immediately after installation, as without this Quick Heal cannot be updated. Registered users can get other benefits like technical support and messenger service.

You can easily register your Quick Heal online. Click here to know how.

Note:

• Serial Number (product key) can be found in the User Guide or inside the product box. It can also be found in the email confirming your order if you have purchased Quick Heal online.
• For any assistance, please call us on 1800-121-7377 or visit our Support Center.

See Also

Reactivating Quick Heal online

Your Serial Number of Quick Heal is your Customer ID or Customer Reference Number. Please do mention your Serial Number in every communication with Quick Heal Team.

A Serial Number serve as a user’s Identity. In case you lose your Serial Number, you can obtain it by contacting Quick Heal Technical Support at a nominal charge.

You can use registered copy till the subscription period of your Quick Heal copy. After the subscription period is over you will need to renew the subscription for your copy of Quick Heal.

All updates are free for registered users until the subscription period is over.

• Open your Quick Heal dashboard
• Go to Help > About

Here, you will find the product key, product version, virus database and subscription validity information.

Registration wizard does not accept invalid serial number. To avoid such messages please type serial number as it as provided to you in the registration wizard.

This problem may arise if you are using a ‘proxy server’ or ‘Socks Version 4 & 5’ on your network. In this case, you have to configure the ‘Internet Settings’ of the registration wizard. Click here to know how.

This problem may also arise if you or your ISP is using Firewall. Firewall should be configured to allow Registration Wizard to get Internet access.

If this problem persists even after following the above steps, then please contact Quick Heal Technical Support.

If you are "using a proxy server" or "using Socks Version 4 & 5" on your network. You need to configure "Internet Settings" of Registration Wizard to get Internet access.

Please follow the below given steps to configure Internet Settings:

• In Registration Wizard, select 'Yes' to "I have Internet access on this computer" and click on "Internet Settings".
• Under Proxy Settings, select the >Use proxy check box.
• Choose HTTP Proxy, Socks V 4 or SOCKS V 5 as per your settings and then do the following.
• In Server, type IP address of the proxy server or domain name (e.g., proxy.yourcompany.com).
• In Port, type the port number of the proxy server (e.g., 80).
• In User name and Password, type your server logon credentials.
• Click OK.
• Click Apply.

You need to deactivate Quick Heal license from one of your activated devices. You can deactivate your device from the RDM portal or contact Quick Heal Technical Support for assistance.

You can deactivate your device from the RDM portal or contact Quick Heal Technical Support for assistance.

No, you must deactivate it manually. You can do it from the RDM portal or by contacting Quick Heal Technical Support for assistance.

This is applicable to Quick Heal Total Security Multi-Device. You can activate it using a single product key on your Windows, Mac, or Android device.

No, you can activate Quick Heal only through online registration on the required PC using Internet access.

Once your Quick Heal subscription expires, you must renew it to continue receiving security updates against new and latest viruses. During renewal, you can renew your subscription for 1 year or 3 years.

Renewing your Quick Heal ensures that your computer keeps receiving continuous security updates that are necessary to prevent malware attacks and online threats. Renewing is also cost-effective because it is cheaper than purchasing a new product.

Please call us on 09272202525 or drop us an email at renew@quickheal.co.in for current offers and discounts.

To renew your copy of Quick Heal, you can purchase the renewal code from our online store or send us an email at renew@quickheal.co.in. Alternatively, you can also visit your nearest Quick Heal office. For a list of Quick Heal branches and distributors across the globe, please visit our Locate Dealer page here.

If you have purchased the box copy of Quick Heal then the Product Key (or Serial Number) will be available in the user guide or inside the box. If you have purchased the software online, then you will find the Product Key in the email confirming the order.

You can also obtain the Product Key from your system with the help of the following steps:

1. Click Start -> Programs -> Quick Heal AntiVirus -> Quick Heal AntiVirus
2. Click Help on the top right corner of the Quick Heal Window
3. Click About
4. Click the License Details button

According to Quick Heal Renewal Policy guidelines, if your copy of Quick Heal has expired then you should renew it within six months from the date of expiry.

If you uninstall your Quick Heal product and reinstall it, then you have to reactivate the software after the installation. This is known as Reactivation. For reactivation, click this link - http://www.quickheal.co.in/installer

Extending the subscription validity of your Quick Heal license by purchasing a renewal code is known as Renewal.

You can always get in touch with our Renewal Team at 09272202525. Alternatively, you can also contact your nearest Quick Heal branch or distributor.

After purchasing the renewal code, please follow the steps mentioned below (ensure that your system is connected to the Internet during the entire procedure):

• Go to Start > Programs > Quick Heal AntiVirus > Quick Heal AntiVirus
• Go to Help > About > Renew Now
  The Registration Wizard appears.
• Select the option 'I have renewal code or new product key with me' and click Next
• Enter valid Renewal Code
• The Registration Information appears
• Relevant information in the Purchased From, Email Address, and Contact Number text boxes appears pre-filled. However, you can modify your contact details if required and then click Next. Quick Heal AntiVirus Prompt will be displayed. (Note: The license information such as Current expiry date and New expiry date is displayed for your confirmation)
• Click Next (Note: The license of Quick Heal AntiVirus is renewed successfully)
• Click Finish to complete the renewal process

After renewing your copy of Quick Heal from the website, please follow the steps mentioned below to complete the renewal process (ensure that your system is connected to the Internet during the entire procedure):

• Go to Start -> Programs -> Quick Heal AntiVirus -> Quick Heal AntiVirus
• Click Help
• Click About
• Click License Details
• Click Update License Details
• Click Continue

Once you have made the payment through any payment gateway, your copy of Quick Heal will get automatically renewed. Kindly follow the steps given below:

• Go to Start -> Programs -> Quick Heal AntiVirus -> Quick Heal AntiVirus
• Click Help
• Click About
• Click License Details
• Click Update License Details
• Click Continue

You can securely pay for your online purchase on our website via net banking, or using your debit/credit card.

During renewal, the customer’s existing product key will be renewed.

Renewing an expired product license means that its validity will last from the renewal date till its new expiry date*. For instance, your product license (1 year) expired on 1st January 2015. You renew it for 1 year on 20th January 2015. So, the new expiry date of your license key will be 20th January 2016.

*Terms & Conditions will apply as per offer(s) running at that point of time.

If you have made a payment online but not sure of the transaction, you can drop us an email at renew@quickheal.co.in. We will cross-check the same with our accounts department and get back to you with an update. Alternatively, you get in touch with our renewal helpline on 020 6683 5911 between 9.30 AM to 6.30 PM, Monday to Friday.

No, we only offer renewal for 1 year and 3 years.

Once the payment is reflected in our system, the license gets renewed on the same day.

Yes, you can securely pay for your online purchase on our website with your debit/credit card.

Yes, the validity of your renewed license will begin from the original expiry date itself so that you don’t lose the remaining period. For instance, your license expires on 20th July 2015. You renew it on 1st July 2015 for a year. So, your new license validity will start from 20th July 2015 and not from 1st July 2015; you do not lose the period between 1st and 20th July.

To retrieve your lost product key, please write to us at support@quickheal.co.in with your registered email address & name. Alternatively, you can also visit www.quickheal.co.in/lost

In the app (CRW), users can renew their license within 90 days following the expiration date. After this 90-day period, a prompt will appear advising users to purchase a new license.

Yes, you can carry forward the same license key with its existing validity on your new system. For this, you have to uninstall your Quick Heal copy from your old system, and install it on the new system and activate the copy using the same product key.

Yes, you can send the same on the below address:

Quick Heal Technologies Pvt. Ltd.

Office No. 9, MHADA Complex, S. No. 120

Phule Nagar, Near RTO Office

Yerwada, Pune-06

Maharashtra

Yes, even if you purchase a renewal code from a dealer, you will be eligible for any offer running at that point of time.

You can get the contact details of your nearest Quick Heal dealer here.

To update your contact details, all you have to do is email your current details to support@quickheal.com

No, you can renew Quick Heal only through online renewal.

To update the license details on other devices follow below steps:

• Go to Start > Programs > Quick Heal AntiVirus > Quick Heal AntiVirus
• Click Help
• Click About
• Click License Details
• Click Update License Details
• Click Continue

Yes. Quick Heal has Total Ransomware Protection. This protection keeps a backup of your data and will help you restore them in case there is any such attack. It is recommended that you always keep Ransomware Protection turned on.

You are advised to always keep Total Ransomware Protection on. This feature regularly keeps a backup of your data including the tally files in an encrypted format. In case of an ransomware attack, you can easily recover all your backed up data.

If you have created vaults and want to uninstall Quick Heal Total Security, it is recommended that you remove your data from the vaults before uninstallation.

If you have already uninstalled Quick Heal, you need to reinstall Quick Heal and then import the vaults. Set the access as per your requirement.

You should configure Internet Browsing Control in Quick Heal Total Security. You can block any website and videos that you think your children should not visit. Thus you can protect them from visiting unwanted content.

You should configure Application Control in Quick Heal Total Security. You can block any application that you want your children should not access.

Quick Heal recommends you to use Webcam Protection to protect your privacy. Some malwares access the webcam of your computer and capture your photos without your consent. Later, the malware attackers can blackmail you.

You can keep Data Theft Protection in Quick Heal Total Security turned on. When you need to share data, you can turn this off temporarily and then turn it on. No unauthorized person can copy data from your computer.

After you install Quick Heal, you must restart your computer. This will resolve the issue.

You can create your own emergency bootable CD that will help you to boot your Windows PC and scan and clean all the drives including NTFS partitions. This CD helps in cleaning stringent viruses/malware from your PC that cannot be cleaned from inside Windows.

You can create an emergency CD or command line scanner from Quick Heal antivirus. This will be created with the latest virus signature pattern file used by Quick Heal antivirus on your system.

Operating system compatibility for Emergency CD

To create Quick Heal antivirus Emergency CD, your system should meet the following requirements:

• Your computer should have one of the following Windows operating systems – Microsoft Windows 10/ Microsoft Windows 8/ Microsoft Windows 7/ Microsoft Windows Vista/ Microsoft Windows Server 2008 / Microsoft Windows Server 2008 R2 / Microsoft Windows Server 2012.
• On Windows XP and Windows Server 2003, Emergency Disk creation is supported only on USB and memory card.

Before creating an Emergency Disk, ensure the following

• It is recommended that you retain a copy of the extracted package on your computer.
• If you have data on the USB device or rewritable CD/DVD on which you are creating Emergency Disk, take a backup of the data, as the device will be formatted.
• To boot the system from either USB or CD/DVD, you have to set Boot sequence in BIOS.
• Once the scan is complete, you must remove the Emergency USB disk or CD/DVD before restarting the computer, otherwise it will again boot in the boot shell.

Creating Emergency Disk

To create an Emergency Disk, follow these steps:

1. Open Quick Heal antivirus.
2. On the dashboard, click Tools.
3. Under Cleaning & Restore Tools, click Create Emergency Disk.
4. On the Create Emergency Disk screen, click the link and download the required package for emergency tool.
5. Extract the downloaded package on your system. For example: c:\my documents\qhemgpkg.
6. Provide the extracted package path and click Next.
7. To create Emergency Disk, select any one of the options that are displayed on the screen. For example, select either Create Emergency USB disk or Create Emergency CD/DVD.

   Note: Creating Emergency Disk using CD/DVD is not supported on Microsoft Windows 2003 and earlier versions. However, you can create Emergency Disk on USB drives instead.

8. Select the disk drive to be converted to an Emergency Disk and click Next. On successful creation of an Emergency Disk, a message is displayed.

Using Emergency Disk

1. Insert Emergency Disk in your CD/DVD/USB drive.
2. Restart your system.
3. Emergency Disk starts scanning all the drives automatically. It will disinfect the infection, if found.
4. Restart your system.

If you have not installed any software knowingly and you get a Startup Scanner warning, select "Repair" / "Delete", as this may be a new Trojan/Worm/Backdoor.

However, if you install some software and get a Startup Scanner warning for that software, select "Accept".

You can schedule the scanner to run automatically. You need to schedule the scan once and your PC will be scanned on defined schedule. You can schedule the scan in the following way.

1. Open Quick Heal antivirus.
2. On the dashboard, click Scan Options.
3. On the Files & Folders screen, click Scan Schedule. The Scan Schedule details screen appears.
4. To define a new scan schedule, click New.
5. In Scan Name, type a scan name.
6. Under Scan Frequency, select the following options based on your preferences:
   • Scan Frequency:
     • Daily: Select this option if you want to initiate scanning of your system daily. This option is selected by default.
     • Weekly: Select this option if you want to initiate scanning of your system on a certain day of the week. When you select the Weekly option, the Weekdays drop-down list is activated so you can select a day of the week.
   • Scan time:
     • Start at first boot: This helps you schedule the scanner to begin at the first boot of the day. If you select this option, you do not need to specify the time of the day to start the scan. Scanning takes place only during the first boot regardless what time you start the system.
     • Start at: Select this option to initiate the scanning of your system at a certain time. If you select this option, the time drop-down list is activated where you can set the time for scanning. However, this option is selected by default.
       
       You can further define how often the scan should begin in the Everyday and Repeat scan after every options.
   • Scan priority.
     • High: Helps you set high scan priority.
     • Low: Helps you set low scan priority. However, this option is selected by default.
7. Under Scan Settings, you can specify scan mode, define the advanced options for scanning, action to be performed when virus is found and whether you want a backup of the files before taking any action on them. However, the default setting is adequate for scanning to keep your system clean.
8. In the Username text box, enter your username and your password in the Password text box.
9. Run task as soon as possible if missed: Select this option if you want to initiate scanning when the scheduled scan is missed. This is helpful in case your system was switched off and the scan schedule is missed, later when you switch on the system, the scan schedule will automatically start. This option is available only on Microsoft Windows Vista and later operating systems.
10. Click Next. The Configure Scan Schedule screen for adding folders to be scanned appears.
11. Click Add Folders.
12. In the Browse for Folder Window, select the drives and folders to be scanned. You can add multiple numbers of drives and folders as per your requirement.
    
    If you want to exclude subfolders from being scanned, you can also select Exclude Subfolder. Click OK.
13. On the Configure Scan Schedule screen, click Next.
14. A summary of your scan schedule appears. Verify and click Finish to save and close the Scan Schedule dialogue.
15. Click Close to close the Scan Schedule screen.

If Quick Heal antivirus detects any virus in a file, document, or tool and you have set the Repair option for action to be taken on virus, the virus will be repaired automatically.

However, if Quick Heal antivirus detects a virus in a compressed file, the Repair option is not enabled because Quick Heal antivirus does not disinfect a virus from a compressed file as per security compliance. To disinfect such files, first uncompress them in a folder, preferably a temporary or isolated folder. Remove the virus using the Quick Heal antivirus scanner. Then you may compress the clean files, if required.

This prompt appears when you switch to a different user profile on Windows XP. Quick Heal antivirus online protection is already enabled and is protecting the 1st user session and the new session. Although the Quick Heal antivirus Online Protection icon for this session will not appear in this profile due to technical restrain, your system is still protected from viruses.

To avoid seeing this message, you can log out from the current session and log in to a different user by using the Logoff option of Windows XP.

All the updates and upgrades are free for registered users until the product license is valid.

New virus threats and malwares are released daily and to combat these threats, new security measures are released as and when required. It is highly recommended that you keep your product updated to ensure security against new threats. You can configure Automatic Update to pick up the updates automatically as and when new updates are available. If set to automatic mode, the updates are taken in the background without user’s intervention.

This issue may arise because of the following reason.

• Reason: You are using a proxy server on your network or using Socks 4 & 5 network.
  Solution: Check whether the proxy settings in the Internet Settings feature are correct. Go to Quick Heal antivirus > Settings > Internet Settings and make the required changes.

In case, the above issue persists, please contact our technical support team from https://www.quickheal.co.in/support.

You can update Quick Heal whether your computer is connected to Internet if you are in the network.

1. Set up one computer (may be the server) as the master update machine. Suppose server name is SERVER.
2. Make QHUPD folder in any location. For example: C:\QHUPD. Assign Read-Only sharing rights to this folder.
3. Select Start > Programs > Quick Heal antivirus > Quick Heal antivirus.
4. On Dashboard, select Settings > Automatic Update.
5. Select Copy update files to specified location.
6. Click Browse and locate the QHUPD folder. Click OK.
7. Click Save Changes to save this setting.
8. On all user computers within the network launch Quick Heal antivirus.
9. Under Settings, go to the Automatic Update page.
10. Select Pick update files from specified path.
11. Click Browse.
12. Locate the SERVER\QHUPD folder from Network Neighborhood. Alternatively you can type the path as \\SERVER\QHUPD.
13. Click Save Changes to save the settings.

Note: All your computers will be upgraded automatically. However, 'Update Automatically' is configured by default.

Entertainment Mode is a new feature in Quick Heal Total Security / Quick Heal Internet Security / Quick Heal AntiVirus. When enabled it configures a silent mode across all modules of Quick Heal Total Security / Quick Heal Internet Security / Quick Heal AntiVirus, so that no prompts (virus detection or virus updates) will interrupt you when you are playing a game or watching a movie.

Quick Heal Total Security / Quick Heal Internet Security / Quick Heal AntiVirus) has a new feature "Browsing Protection" that protects you against landing up on websites with malicious content. It ensures that users have a safe browsing experience.

Autorun Protection is a new feature in Quick Heal Total Security / Quick Heal Internet Security / Quick Heal AntiVirus. It secures your PC against autorun malwares by blocking the Autorun feature of the PC. It also safeguards your precious pen drives by vaccinating the pen drive against autorun malware infections.

The Self Protection feature, when activated, ensures that Quick Heal files, folders, configurations and registry entries are not altered or modified by viruses or malwares, or tampered by other applications.

AntiSpam plug-in feature will only work with Eudora and MS Outlook email clients.

You have marked a suspect email ID into Black List using the AntiSpam plug-ins. But to get the word '[SPAM]' in the subject line for the future mails from this ID, you need to check Enable Black List in Option -> Protection -> AntiSpam. This will ensure that all future mails from senders added in Black List, will have the tag '[SPAM]' in the subject line of the mail.

This indicates that the Data Protection feature of Quick Heal Total Security must be enabled. You can disable this feature by un-checking Enable Data Protection in Options -> Protection -> Data Protection.

Please contact Quick Heal Technical Support at support@quickheal.com. Click here to view Quick Heal Technical Support details.

Autorun Protection blocks the execution of Autorun on your PC, or on the pen drives. This avoids autorun malwares from being executed on your system. Data Protection blocks write access to your pen drives, or blocks complete access to your pen drives. This prevents data theft from your system and also assists in avoiding malwares from entering your system via pen drives.

The conventional delete in Windows will retain a copy of the file in Recycle Bin. If you Shift+Delete a file, it is removed from the system. But the file can be retrieved by using a recovery software. The Secure Delete feature in Quick Heal Total Security permanently erases the file from the hard disk making it impossible to retrieve the file using recovery software as well.

To know the list of file extensions supported by the Duplicate File Finder feature, click Tools -> Duplicate File Finder -> Options. The list will be available in the first frame Please select a duplicate category type.

The Defragmenter feature in Quick Heal Total Security defragments vital files, such as page-files and registry hives for improving the performance of the system. Defragmentation reduces the number of fragments, and clubs all the fragments into one contiguous chunk to improve system performance.

The PCTuner tool in Quick Heal Total Security contains a feature called Restore in the Other Menu. Since Auto Cleanup feature is a combination of Disk Cleanup, Registry Cleanup and Traces Cleanup, you will be able to Restore all items deleted by Disk Cleanup and Registry Cleanup, but not the items deleted by Traces Cleanup.

No. Items deleted by Traces Cleanup cannot be restored. All items deleted by Traces Cleanup ensure that user privacy is not breached. Hence, a restore option for Traces Cleanup has not been provided.

• Uninstall any other anti-virus programs.
• Check available hard disk space.
• Exit all programs before starting the installation

• Insert the installation CD/DVD into the drive and click Quick Heal Installer.app or download the installation package from the Quick Heal website.
• To launch the installer, click Quick Heal Total Security Multi-Device.dmg. Follow the instructions on installation screen and then click Next to continue.
• The Read Me file and the End-User License Agreement screen appears and click Agree to continue.

If you install Quick Heal on another Mac computer, it is necessary to register your software after you install Quick Heal. You must perform the Registration procedure by providing same Product Key.

One Product Key can be used for multiple computers.

macOS High Sierra 10.13 introduces a new feature that requires user approval before loading newly-installed third-party kernel extensions (KEXTs). When a request is made to load a KEXT that the user has not yet approved, the load request is denied

NOTE: If you do not Allow to load Kernel Extensions, Quick Heal Total Security will not be able to secure your computer against viruses, malicious websites, spam emails, and suspicious programs. Your computer will be at risk.

1. During installation of Quick Heal Total Security for Mac on new macOS 10.13 , the following "System Extension Block" prompt appears.
   
   
2. To resolve, goto System Preferences>>Security & Privacy,
3. Click the lock to make changes.
   [You may need to enter your system credentials.]
4. Click Allow to allow system extensions to be installed.
   
   
5. After allowing, restart the System.

If you already have Quick Heal Total Security for MAC installed on your Mac System, Total Security will continue to work well after you upgrade to macOS 10.13 High Sierra.

• Mac OS X 10.7 or later
• Mac Computer with Intel Processor
• 512 MB of RAM
• 417 MB free hard disk space
• Internet connection to receive updates

After installation of Quick Heal, you will need to register your copy to activate it. You should Register and Activate your copy immediately after installation, as without Activation Quick Heal cannot be updated. Registered users can get other benefits like technical support, Parental Control, etc.

You can easily register your Quick Heal online with the help of the steps mentioned below:

• On the last page of installation window, click on ‘Register Now’ button, Quick Heal Registration Wizard will open automatically and the user will be asked to provide a product key. (To manually launch Registration Wizard, open Quick Heal dashboard and click Register Now.)
• Enter a valid Product Key (You can find the Product Key in your User Guide or inside the box.)
• Click ‘Continue’.
• Provide ‘Purchased From’ and ’Register for’ details.
• Click ‘Continue’.
• Enter your personal details.
• Click ‘Continue’.
• Before submitting, go through the details you have provided. If you want to modify any, click ‘Go Back’. Otherwise, click ‘Continue’.
• It will take a few seconds to register and activate your copy. Please stay connected to the Internet during this process.
• On completion, you will get a successful activation message.

Note:

• Serial Number (product key) can be found in the User Guide or inside the product box. It can also be found in the email confirming your order.

If due to any reason you need to reinstall your operating system or Quick Heal, it is necessary to reactivate your copy after reinstallation. You can easily reactivate your Quick Heal online. Click here to know how.

A Serial Number serve as a user’s Identity. In case you lose your Serial Number, you can obtain it by contacting Quick Heal Technical Support at a nominal charge.

You can use a registered copy until the expiry date of its subscription period. After the subscription period is over you will need to renew the subscription to ensure your computer stays protected against new and emerging threats.

• Open your Quick Heal dashboard
• Go to Quick Heal Dashboard > About Quick Heal Total Security > Click View Details

Here, you will find the product key, product version, virus database and subscription validity information.

Registration wizard does not accept invalid product keys. To avoid such messages, please enter a valid product key as provided to you in the registration wizard.

In case the above problem persists even after following the above step, please contact Quick Heal Technical Support.

You need to deactivate Quick Heal license from one of your activated devices. You can deactivate your device from the RDM portal or contact Quick Heal Technical Support for assistance.

You can deactivate your device from the RDM portal or contact Quick Heal Technical Support for assistance.

No, you must deactivate it manually. You can do it from the RDM portal or by contacting Quick Heal Technical Support for assistance.

This is applicable to Quick Heal Total Security Multi-Device. You can activate it using a single product key on your Windows, Mac, or Android device.

No, you can activate Quick Heal only through online registration on the required PC using Internet access.

Once the subscription of your copy of Quick Heal expires, you need to renew it to continue receiving updates against the latest viruses. During renewal, you can renew your copy of Quick Heal for 1 year or 3 years.

Renewing your Quick Heal ensures that your computer keeps receiving continuous security updates that are necessary to prevent malware attacks and online threats. Renewing is also cost-effective because it is cheaper than purchasing a new product.

If you renew your copy of Quick Heal before subscription expiry, you will receive a bonus of two months' additional protection during renewal of subscription.

If you have purchased the box copy of Quick Heal, the Product Key (or Serial Number) will be pasted on the User Guide or inside the box. If you have purchased the software online, you will find the Product Key in the email confirming the order.

If you purchase a renewal code with validity for 1 Year or 3 Years and renew your copy of Quick Heal before subscription expiry, you will get subscription validity of 1 Year + 2 Months or 3 Years + 2 Months from the date of subscription expiry. If you renew your copy of Quick Heal after subscription expiry, then you will get 1 Year or 3 Year validity from the date of renewal.

Example 1

Mr. John has a copy of Quick Heal Total Security for Mac that expires on April 10, 2013. He purchases a renewal code on March 10, 2013 and renews his copy. His new subscription validity is June 10, 2014 (1 Year + 2 Months).

Example 2

Mr. Jack has a copy of Quick Heal Total Security for Mac that expires on April 10, 2013. He purchases a renewal code on May 10, 2013 and renews his copy. His new subscription validity is May 10, 2014 (1 Year).

No, a CD is not provided for renewal. The purchased renewal code will extend the subscription of your copy of Quick Heal. If you want to upgrade to the latest Quick Heal product during your subscription validity, you can do it free of cost by downloading the Product Upgrade from the Upgrade page.

As per Quick Heal Renewal Policy, if your copy of Quick Heal has expired then you can renew it within six months from the date of expiry.

If you need to uninstall your copy of Quick Heal from your machine and re-install it later, you must reactivate the software upon installation. This is called Reactivation. Extending the subscription validity of your copy of Quick Heal by purchasing a renewal code is called Renewal.

During renewal of your copy of Quick Heal, if you purchase an additional copy of Quick Heal, you will receive a discount on the purchase of the additional copy. To know more, contact your nearest Quick Heal branch or distributor for the same. For a list of Quick Heal branches and distributors across the globe, please visit our Locate Dealer page.

You can contact Quick Heal Support Center. You can also contact your nearest Quick Heal branch or distributor. For a list of Quick Heal branches and distributors across the globe, please visit our Locate Dealer page.

After purchasing the renewal code, please follow the steps mentioned below (ensure that your system is connected to the Internet during the entire procedure):

• Go to Quick Heal Dashboard > About Quick Heal Total Security > Click Renew Now

OR

• Go to Dashboard > Renew Now (Note: If your product license has expired, the Renew Now button is displayed on the Quick Heal dashboard. To renew your license, click Renew Now. The Registration Wizard appears.)
• Select the option ‘I have renewal code or new product key with me’ and click Continue.
• Enter a valid Renewal Code.
• The Registration Information appears.
• Relevant information in the Purchased From, Email Address, and Contact Number text boxes appears pre-filled. However, you can modify your contact details if required and then click Continue.
  (Note: The license information such as Current expiry date and New expiry date is displayed for your confirmation.)

• Click Continue. (Note: The license of Quick Heal is renewed successfully.)
• Click Finish to complete the renewal process.

Renewing an expired product license means that its validity will last from the renewal date till its new expiry date*. For instance, your product license (1 year) expired on 1st January 2015. You renew it for 1 year on 20th January 2015. So, the new expiry date of your license key will be 20th January 2016.

*Terms & Conditions will apply as per offer(s) running at that point of time.

No, you can renew Quick Heal only through online renewal.

You can schedule the scanner to run automatically at predetermined time and intervals. You can schedule the scanning for daily and weekly. This will supplement other automatic protection features to ensure that your machine remains virus-free.

To configure Schedule Scans, follow these steps:

• On the Quick Heal Total Security Multi-Device Dashboard, click Mac Security.
• On the Mac Security setting screen, click Schedule Scans.
  The Scheduled Scans details screen appears.
• To create a new schedule for scanning, click Add.
  The Add Scheduled Scan screen appears where you can create a new scan schedule
  name, its frequency, and other details.
• In the Scan name text box, type a scan schedule name.
• Set Scan Frequency from Daily and Weekly.
• Set Scan Time either as Start scan at first boot or Start scan at Fixed Time. When you
  select Start at first boot, you do not have to specify the time of the day to start the scan.
  Scanning takes place only during the first boot irrespective at what time you start the
  system.
• Set Scan priority from High and Low as you prefer.
• Set the Scan location:
• Set the Scan settings:
• To save your settings, click Save.

To configure Proxy Setting, follow these steps:

• On the Quick Heal Total Security Multi-Device Dashboard, click Settings.
• On the Settings screen, click Proxy Support.
• On the Proxy Support screen, turn Proxy support ON to enable proxy support.
  The Select proxy type, Enter server, Enter port, and user credentials text boxes are
  enabled.
• Select the proxy type from HTTP, SOCKS V4, SOCKS V5 based on your preference.
• In the Enter Server text box, enter the IP address of the proxy server or domain name.
• In Enter port text box, enter the port number of the proxy server.
  By default port number is set as 80 for HTTP and 1080 for SOCKS V4, SOCKS V5.
• Enter user name and password credentials.
• To save your settings, click Save.

Quick Heal Total Security for Mac, Total Security, Internet Security and AntiVirus Pro has a feature called Browsing Protection. It runs Internet browsers in a virtual environment. Any malicious file downloaded in this environment is isolated from the real PC thus preventing such files from causing a malware infection.

Please contact Quick Heal Technical Support at support@quickheal.com. Click here to view Quick Heal Technical Support details.

Browsing Protection automatically blocks access to websites that are loaded with malware codes and are designed to infected visitors’ machines.

Phishing Protection is a part of Web Security that blocks access to fake and phishing websites designed to steal personal and financial information from users.

With Password Protection, you can restrict all other users from accessing Quick Heal Total Security so that no unauthorized users can make any changes in the settings.

To configure Password Protection, follow these steps:

• On the Quick Heal Total Security Multi-Device Dashboard, click Settings. Password Protection is turned off by default that you can turn on if required.
• On the Settings screen, turn Password Protection ON. The password protection screen appears.
• Enter password in the New Password text box and then confirm the password by entering it in Retype New Password. If you are setting the password for the first time, then Existing Password is disabled.
• To reset your password, click Password Protection.
• To save your setting, click Save.

1. Open Quick Heal Total Security Multi-Device.
2. On the Quick Heal Total Security Multi-Device Dashboard, click Reports.
3. On the Reports screen, click Parental Control Reports.

Parental Control can be used to control the Internet activity of the children or other users. Parents can decide which websites their children should visit and which they should not. Using the Parental Control feature, the parents can restrict categories of websites or block specific websites. The parents can also schedule Internet accessibility for their children.

With Spam Protection, you can block all unwanted emails such as spam, phishing and porn emails, from reaching into your mailbox. Spam Protection is enabled by default and we recommend you always keep the feature enabled.

Open Quick Heal Total Security and then go to Menu > Quick Heal Total Security > About Quick Heal Total Security. On the About screen, click the View Details button.

To get support regarding any technical issues, follow these steps. On the Quick Heal Total Security menu bar, go to Help > Support. Here you can find various means for support.

To access the Help option, follow these steps.
On the Quick Heal Total Security menu bar, go to Help > Quick Heal Total Security Help.

Scan My Mac is a complete scanning of your system. With Scan My Mac, you can scan the entire machine, files and folders excluding mapped network drives, folders, and files.

No, you need to follow these steps on rest of the devices:

1. Open QuickHeal Dashboard.
2. Go to and click Quick Heal Total Security > About Quick Heal Total Security menu, at the top-left corner.
3. On ‘About Quick Heal Total Security’ window click View Details.
4. The License Detail window will open. Click update license and then click Continue. Now your license is updated on this device.

Note: Please follow the same procedure on all the respective devices.

1. Open Quick Heal Mobile Security.
2. On the Dashboard, tap app menu
3. Tap Help & Support. Access the options as required.
4. You can also access the support portal at https://www.quickheal.co.in/support

No. Running more than one antivirus software on a single computer is not recommended.

The Registration Wizard of Quick Heal AV for Alliance will appear at every boot until you register you license. On the Registration Wizard, click Next and register your product.
To launch Registration Wizard manually, follow either of these steps.

• If your operating system is Windows 10, click the Windows icon. On the Apps list, select Quick Heal AV for Alliance.
• On other operating systems, select Start > Programs > Quick Heal AV for Alliance > Activate Quick Heal AV for Alliance.

Click on any feature, you will be prompted to enter your password. On the same dialog box, you can see a link Forgot password? Using this link, you can retrieve your password.
You may also contact our Technical Support Team.

In case, you have lost your Product Key, you can obtain it by contacting our Technical Support. You may need to pay a nominal fee to get the Product Key.
Please write to us at info@quickheal.com with your registered email address and name. Alternatively, you can also visit www.quickheal.co.in/lost.

To update your contact details, send us an email with your current details to info@quickheal.com.

Please contact Quick Heal Technical Support.

Removing Quick Heal AV for Alliance may pose your computer to virus threats. However, if you need to uninstall Quick Heal AV for Alliance, follow these steps:

• If your operating system is Windows 10, select Start > Control Panel. On the Control Panel, click the Programs and Features link. (On other operating systems, this may be termed as Program only). On the Programs and Features list, right-click on Quick Heal AV for Alliance and select Uninstall.
• Quick Heal AV for Alliance Uninstaller will prompt for the deletion of Reports. If you wish to reinstall Quick Heal AV for Alliance after some time, you can clear the Remove Report Files option. Otherwise, press OK.
• After uninstallation, your system will prompt you to restart your system for changes to take effect.

Note: Uninstalling Quick Heal AV for Alliance requires administrative rights.

To install Quick Heal AV for Alliance, double-click the product setup and then follow the on-screen instructions. It is important that you register the product soon after you install it. A subscriber with registered license can use all the features without any interruptions, take the updates regularly, and get technical support whenever required.

Quick Heal AV for Alliance can be installed on any of the following Windows operating systems — Windows 10, Windows 8.1 / Windows 8, Windows 7, Windows Vista, Windows XP (SP 2), or Windows 2000 (SP 4).

You can register/activate Quick Heal AV for Alliance online, offline, and through SMS as per your convenience.

Registering online

If you are connected to the Internet, you can register Quick Heal AV for Alliance online in the following way:

1. If you have already installed Quick Heal AV for Alliance, an icon will appear in the system tray. To open this product, double-click the Quick Heal AV for Alliance icon.

   Or
   If your operating system is Windows 10, click the Windows icon. On the Apps list, select Quick Heal AV for Alliance.
   On other operating systems, select Start > Programs > Quick Heal AV for Alliance > Activate Quick Heal AV for Alliance.

2. On the dashboard, click the Register Now button.
3. Enter the 20-digit Product Key and click Next. The Registration Information appears.
4. Enter relevant information in the Purchased From and Register for text boxes and then click Next.
5. Provide your Name, Email Address, and Contact Number. Select your Country, State, and City. If your State/Province and City are not available in the list, you can type your locations in the respective boxes.
6. Click Next. A confirmation screen appears with the details you entered. If any modifications are needed, click Back to go to the previous screen and make the required changes.
7. Click Next. Your product is activated successfully. The expiry date of your license is displayed.
8. Click Finish to close the Registration Wizard.

Registering offline

You can register Quick Heal AV for Alliance offline if your computer is not connected to the Internet. Before registering Quick Heal AV for Alliance offline, you must have product key, installation number, and a license key.

Find your Product Key

To get the product key, please contact your vendor from where you received the product.

Find your Installation Number

You can find the Installation Number from the Activation Wizard in the following way:

• If you have already installed Quick Heal AV for Alliance, an icon will appear in the system tray. To open this product, double-click the Quick Heal AV for Alliance icon.

  Or
  If your operating system is Windows 10, click the Windows icon. On the Apps list, select Quick Heal AV for Alliance.
  On other operating systems, select Start > Programs > Quick Heal AV for Alliance > Activate Quick Heal AV for Alliance.

• On the dashboard, click the Register Now button.
• On the Registration Wizard, click Register Offline.

The offline activation screen appears with the offline activation URL and Installation Number. You can note down the URL for offline activation and 12-digit Installation Number or click Save to file to save the details in text file.

Generating activation license key

To generate an activation license key, follow these steps:

1. Visit the offline activation page at http://www.quickheal.com/act2014. An Off-Line Registration page appears.
2. Provide the Product Key and Installation Number in the relevant fields and click Submit.
3. On the registration form, enter the relevant information and then click Submit. All asterisk (*) fields are mandatory to fill.

A new key is generated. Save this key for future reference. This key is also sent to your email address that you provided during registration of the product.

Activating Quick Heal AV for Alliance with activation license key

After the offline activation key is generated, you can proceed with activating Quick Heal AV for Alliance on your computer.

1. If you have already installed Quick Heal AV for Alliance, an icon will appear in the system tray. To open this product, double-click the Quick Heal AV for Alliance icon.

   OR
   If your operating system is Windows 10, click the Windows icon. On the Apps list, select Quick Heal AV for Alliance.
   On other operating systems, select Start > Programs > Quick Heal AV for Alliance > Activate Quick Heal AV for Alliance.

2. On the dashboard, click the Register Now button.
3. On the Registration Wizard, click Register Offline. The offline activation screen appears.
4. Click Browse to locate the path where the .key is stored and click Next. Your license is activated successfully and the expiry date of your license is displayed.
5. Click Finish.

Registering through SMS

You can register Quick Heal AV for Alliance through SMS also.

Note: Currently, the facility to register through SMS is available to the subscribers based in India only.

To register Quick Heal AV for Alliance through SMS, follow these steps:

1. If you have already installed Quick Heal AV for Alliance, an icon will appear in the system tray. To open this product, double-click the Quick Heal AV for Alliance icon.

   Or
   If your operating system is Windows 10, click the Windows icon. On the Apps list, select Quick Heal AV for Alliance.
   On other operating systems, select Start > Programs > Quick Heal AV for Alliance > Activate Quick Heal AV for Alliance.

2. On the dashboard, click the Register Now button.
3. On the Registration Wizard, click SMS Registration. A screen with the conditions related to registering through SMS appears. Read the conditions carefully. Click Next.
4. Enter the 20-digit Product Key and click Next. The Registration Information appears.
5. Enter relevant information in the Purchased From and Register for text boxes and then click Next.
6. Provide your Name, Email Address, and Contact Number. Select your Country, State, and City. If your State/Province and City are not available in the list, you can type your locations in the respective boxes.
7. Click Next. A confirmation screen appears with the information that you entered. If any modifications are needed, click Back to go to the previous page and make the required changes.
8. Click Next. A unique code along with a mobile number is displayed.
9. Type the code and send it as an SMS to the number displayed.
10. After successful registration at the Quick Heal AV for Alliance Registration Center, you will receive an SMS on your registered mobile number that contains an alphanumeric activation code. Type this activation code in the text box displayed and click Next. Your product is activated successfully and the expiry date of your license is displayed.
11. Click Finish to close the Registration Wizard.

Yes. For this, you must first uninstall the antivirus software from the current PC and then you can install it on another PC. Moreover, you need to register your software once again on the new PC. To register Quick Heal AV for Alliance, see How can I register/activate Quick Heal AV for Alliance? on this FAQ page.

You can find the Product Key in the following way.

1. Open Quick Heal AV for Alliance.
2. On the dashboard, select Help > About.
3. Click the License Details button.

You will find the Installation Number from the Activation Wizard while registering offline. See Find your Installation Number under Registering offline.

This prompt general appears when you try to re-register/reactivate with previously generated License.key. If you are reactivating the product on the same PC or another PC, you need to generate a new License.key. To know how to generate activation key, see Generating activation license key.

Different operating systems may be available in different versions, 32-bit or 64-bit. It is important that you download the right build of Quick Heal AV for Alliance in compliance with the operating system of your PC. To check the operating system and version of your computer, follow these steps.

On Windows 10

1. Got to Control Panel > System.
2. Look at the System type under System.
3. If the System type is 32-bit operating system, you need to download 32-bit Quick Heal AV for Alliance product setup file. If the System type is 64-bit operating system, you need to download 64-bit Quick Heal AV for Alliance product setup file.

On Windows 8.1 and Windows 8

1. Got to Control Panel > System and Security > System.
2. Look at the System type under system.
3. If the System type is 32-bit operating system, you need to download 32-bit Quick Heal AV for Alliance product setup file. If the System type is 64-bit operating system, you need to download 64-bit Quick Heal AV for Alliance product setup file.

On Windows Server 2012 R2, Windows Server 2012, and Windows Server 2008 R2

Microsoft Windows Server 2012 R2, Windows Server 2012, and Windows Server 2008 R2 operating systems are available only in 64-bit.

On Windows 7, Windows Vista, and Windows Server 2008

1. Go to Control Panel > System and Maintenance > System.
2. Look at the System type under system.
3. If the System type is 32-bit operating system, you need to download 32-bit Quick Heal AV for Alliance product setup file. If the System type is 64-bit operating system, you need to download 64-bit Quick Heal AV for Alliance product setup file.

On Windows XP and Windows 2003 Server operating systems

1. Got to Start > Control Panel. The Control Panel window opens.
2. Double-click the System icon. The System Properties window opens.
3. In the General tab under System, if x64 is mentioned before Edition, then your operating system is a 64-bit operating system, else it is a 32-bit operating system.

On Windows 2000 and earlier operating systems

Microsoft Windows 2000 including all its flavors and operating systems prior to Windows 2000 are available only in 32-bit architecture.

You can create your own emergency bootable CD that will help you to boot your Windows PC and scan and clean all the drives including NTFS partitions. This CD helps in cleaning stringent viruses/malware from your PC that cannot be cleaned from inside Windows.

You can create an emergency CD or command line scanner from Quick Heal AV for Alliance. This will be created with the latest virus signature pattern file used by Quick Heal AV for Alliance on your system.

Operating system compatibility for Emergency CD

To create Quick Heal AV for Alliance Emergency CD, your system should meet the following requirements:

• Your computer should have one of the following Windows operating systems – Microsoft Windows 10/ Microsoft Windows 8/ Microsoft Windows 7/ Microsoft Windows Vista/ Microsoft Windows Server 2008 / Microsoft Windows Server 2008 R2 / Microsoft Windows Server 2012.
• On Windows XP, Windows 2000, and Windows Server 2003, Emergency Disk creation is supported only on USB and memory card.

Before creating an Emergency Disk, ensure the following

• It is recommended that you retain a copy of the extracted package on your system.
• If you have data on the USB device or rewritable CD/DVD on which you are creating Emergency Disk, take a backup of the data, as the device will be formatted.
• To boot the system from either USB or CD/DVD, you have to set Boot sequence in BIOS.
• Once the scan is complete, you must remove the Emergency USB disk or CD/DVD before restarting the computer, otherwise it will again boot in the boot shell.

Creating Emergency Disk

To create an Emergency Disk, follow these steps:

1. Open Quick Heal AV for Alliance.
2. On the dashboard, click Tools. The Tools details screen appears.
3. Under Cleaning & Restore Tools, click Create Emergency Disk.
4. On the Create Emergency Disk screen, click the link and download the required package for emergency tool.
5. Extract the downloaded package on your system. For example: c:\my documents\qhemgpkg.
6. Provide the extracted package path and click Next.
7. To create Emergency Disk, select any one of the options that are displayed on the screen. For example, select either Create Emergency USB disk or Create Emergency CD/DVD.

Note: Creating Emergency Disk using CD/DVD is not supported on Microsoft Windows 2003 and earlier versions. However, you can create Emergency Disk on USB drives instead.

1. Select the disk drive to be converted to an Emergency Disk and click Next. On successful creation of an Emergency Disk, a message is displayed.

Using Emergency Disk

1. Insert Emergency Disk in your CD/DVD/USB drive.
2. Restart your system.
3. Emergency Disk starts scanning all the drives automatically. It will disinfect the infection, if found.
4. Restart your system.

If you install some software and you get a Startup Scanner warning for that software, select "Accept". If you have not installed any software knowingly and you get a Startup Scanner warning, select "Repair" / "Delete", as this may be a new Trojan/Worm/Backdoor.

You can schedule the scanner to run automatically. You need to schedule the scan once and your PC will be scanned on defined schedule. You can schedule the scan in the following way.

1. Open Quick Heal AV for Alliance.
2. On the dashboard, click Files & Folders.
3. On the Files & Folders screen, click Scan Schedule. The Scan Schedule details screen appears.
4. To define a new scan schedule, click New.
5. In Scan Name, type a scan name.
6. Under Scan Frequency, select the following options based on your preferences:
   • Scan Frequency:
     • Daily: Select this option if you want to initiate scanning of your system daily. This option is selected by default.
     • Weekly: Select this option if you want to initiate scanning of your system on a certain day of the week. When you select the Weekly option, the Weekdays drop-down list is activated so you can select a day of the week.
   • Scan time:
     • Start at first boot: This helps you schedule the scanner to begin at the first boot of the day. If you select this option, you do not need to specify the time of the day to start the scan. Scanning takes place only during the first boot regardless what time you start the system.
     • Start at: Select this option to initiate the scanning of your system at a certain time. If you select this option, the time drop-down list is activated where you can set the time for scanning. However, this option is selected by default.
       
       You can further define how often the scan should begin in the Everyday and Repeat scan after every options.
   • Scan priority.
     • High: Helps you set high scan priority.
     • Low: Helps you set low scan priority . However, this option is selected by default.
7. Under Scan Settings, you can specify scan mode, define the advanced options for scanning, action to be performed when virus is found and whether you want a backup of the files before taking any action on them. However, the default setting is adequate for scanning to keep your system clean.
8. In the Username text box, enter your username and your password in the Password text box.
9. Run task as soon as possible if missed: Select this option if you want to initiate scanning when the scheduled scan is missed. This is helpful in case your system was switched off and the scan schedule is missed, later when you switch on the system, the scan schedule will automatically start. This option is available only on Microsoft Windows Vista and later operating systems.
10. Click Next. The Configure Scan Schedule screen for adding folders to be scanned appears.
11. Click Add Folders.
12. In the Browse for Folder Window, select the drives and folders to be scanned. You can add multiple numbers of drives and folders as per your requirement.
    
    If you want to exclude subfolders from being scanned, you can also select Exclude Subfolder. Click OK.
13. On the Configure Scan Schedule screen, click Next.
14. A summary of your scan schedule appears. Verify and click Finish to save and close the Scan Schedule dialogue.
15. Click Close to close the Scan Schedule screen.

If Quick Heal AV for Alliance detects any virus in a file, document, or tool and you have set the Repair option for action to be taken on virus, the virus will be repaired automatically.

However, if Quick Heal AV for Alliance detects a virus in a compressed file, the Repair option is not enabled because Quick Heal AV for Alliance does not disinfect a virus from a compressed file as per security compliance. To disinfect such files, first uncompress them in a folder, preferably a temporary or isolated folder. Remove the virus using the Quick Heal AV for Alliance Scanner. Then you may compress the clean files, if required.

This prompt appears when you switch to a different user profile on Windows XP. Quick Heal AV for Alliance Online protection is already enabled and is protecting the 1st user session as well as the new session. Although the Quick Heal AV for Alliance Online Protection icon for this session will not appear in this profile due to technical restrain, your system is still protected from viruses.

To avoid seeing this message, you can log out from the current session and log in to a different user by using the Logoff option of Windows XP.

New virus threats and malware are released daily and to combat these threats we release new security measures as and when required. It is highly recommended that you keep your product updated to ensure security against latest threats. You can configure Automatic Update to pick up the updates automatically as and when new updates are available. If set to automatic mode, the updates are taken in the background without user’s intervention.

This issue may arise because of the following reason.

• Reason: You are using a proxy server on your network or using Socks 4 & 5 network.
  Solution: Check whether the proxy settings in the Internet Settings feature are correct. Go to Quick Heal AV for Alliance > Settings > Internet Settings and make the required changes.

In case, the above issue persists, please contact our Technical Support Team.

If you are using an older version of Quick Heal antivirus, we recommend that you first upgrade it to the latest version and then renew your license.

To upgrade to the latest version,

Download and install the latest product build from https://www.quickheal.co.in/installer.

With Quick Heal’s metaProtect portal, you can manage and monitor the security of all your devices remotely. Here's what you can do:

• Apply and enforce security settings on desktops
• Track your device’s protection status in real time
• Run remote actions (like starting a Quick Scan)
• Sync device details and settings
• Keep a log of all actions for audits
• Ensure all devices follow your company’s security rules
• Get detailed reports and alert

Not really, metaProtect needs your device to be online for remote control and syncing to work.

If Quick Heal finds that your personal information like your email or phone number has been exposed on the dark web, you’ll be informed through the Quick Heal console. We’ll also guide you on the steps you can take to stay safe from fraud or identity theft.

You can monitor up to 5 email addresses and 2 phone numbers with Dark Web Monitoring.

A data leak happens when your personal information gets out, either because of a hack, a security gap, or it's accessed without permission.

We scan the dark web for leaks of:

• Email addresses
• Phone numbers
• Passwords
• Passport numbers
• PAN
• Aadhaar number