Quick Heal Product Renewal FAQ

Why should I renew my copy of Quick Heal?

Once your Quick Heal subscription expires, you must renew it to continue receiving security updates against new and latest viruses. During renewal, you can renew your subscription for 1 year or 3 years.

What are the benefits of renewing Quick Heal?

Renewing your Quick Heal ensures that your computer keeps receiving continuous security updates that are necessary to prevent malware attacks and online threats.

Renewing is also cost-effective because it is cheaper than purchasing a new product. Also, upgrading to newer versions of Quick Heal is free of cost.

What is the latest offer on renewal?

Please call us on 09272202525 or drop us an email at renew@quickheal.co.in for current offers and discounts.

What do I do to renew my copy of Quick Heal?

To renew your copy of Quick Heal, you can purchase the renewal code from our online store or send us an email at renew@quickheal.co.in. Alternatively, you can also visit your nearest Quick Heal office. For a list of Quick Heal branches and distributors across the globe, please visit our Locate Dealer page here.

How can I obtain the Product Key of my copy of Quick Heal?

If you have purchased the box copy of Quick Heal then the Product Key (or Serial Number) will be available in the user guide or inside the box. If you have purchased the software online, then you will find the Product Key in the email confirming the order.

You can also obtain the Product Key from your system with the help of the following steps:

  1. Click Start -> Programs -> Quick Heal AntiVirus -> Quick Heal AntiVirus
  2. Click Help on the top right corner of the Quick Heal Window
  3. Click About
  4. Click the License Details button

How do I know the pricing of a multi-user renewal pack? Is it same as that of a new pack?

To know about the pricing of a multi-user renewal pack or to request a price chart, you can visit our Multiple Product Renewal Page or send us an email at estore.renew@quickheal.co.in. Alternatively, you can visit your nearest Quick Heal office. For a list of Quick Heal branches and distributors across the globe, please visit our Locate Dealer page here.

The pricing of a new multi-user pack and renewal pack differs. The MRP of a renewal pack is less than that of a new pack.

Will I receive a CD upon renewal?

Renewals are done automatically from Quick Heal server, hence a CD is not required.

Can I purchase the renewal code for a multi-user pack from Quick Heal website?

Yes, you can. Please visit our Multiple Product Renewal Page or send us an email with all your product keys at estore.renew@quickheal.co.in. Alternatively, you can contact your nearest Quick Heal branch or distributor for the same. For a list of Quick Heal branches and distributors across the globe, please visit our Locate Dealer page here.

What is the validity period for renewal after the subscription has expired?

According to Quick Heal Renewal Policy guidelines, if your copy of Quick Heal has expired then you should renew it within six months from the date of expiry.

What is the difference between reactivation and renewal?

If you uninstall your Quick Heal product and reinstall it, then you have to reactivate the software after the installation. This is known as Reactivation. For reactivation, click this link - http://www.quickheal.co.in/quick-heal-product-installer

Extending the subscription validity of your Quick Heal license by purchasing a renewal code is known as Renewal.

How can I get an additional pack while purchasing a renewal code? Can I get a discount for the same?

We do not provide any additional pack with a renewal code. However, you can buy a new pack. To purchase a new pack, please contact your nearest Quick Heal branch or distributor. You can refer to our Locate Dealer page for the same. You can also visit www.quickheal.co.in/home-users

If I have any queries regarding renewal of Quick Heal products, which number do I call?

You can always get in touch with our Renewal Team at 09272202525. Alternatively, you can also contact your nearest Quick Heal branch or distributor.

How do I renew Quick Heal after purchasing the renewal code?

After purchasing the renewal code, please proceed with the steps mentioned below (ensure that your system is connected to the Internet during the entire procedure):

  • Go to Start -> Programs -> Quick Heal AntiVirus -> Quick Heal AntiVirus
  • Go to Help -> About -> Renew Now (Note: If your product license has expired, the Renew Now button is displayed on the Quick Heal dashboard. To renew your license, click Renew Now. The Registration Wizard appears.)
  • Select the option "I have renewal code or new product key with me" and click Next. The Registration Information appears
  • Relevant information in the Purchased From, Email Address, and Contact Number text boxes appears pre-filled. However, you can modify your contact details if required and then click Next. (Note: The license information such as Current expiry date and New expiry date is displayed for your confirmation.)
  • Click Next. (Note: The license of Quick Heal AntiVirus is renewed successfully.)
  • Click Finish to complete the renewal process.

What should I do after renewing my subscription from Quick Heal website?

After renewing your copy of Quick Heal from the website, please follow the steps mentioned below to complete the renewal process (ensure that your system is connected to the Internet during the entire procedure):

  • Go to Start -> Programs -> Quick Heal AntiVirus -> Quick Heal AntiVirus
  • Click Help
  • Click About
  • Click License Details
  • Click Update License Details
  • Click Continue

What should I do if I am using an older version of Quick Heal during renewal?

If you are using an older version of Quick Heal, then we would recommend you to upgrade it to the latest version first, before renewal. For this, please visit http://www.quickheal.co.in/upgrade/

You also can get in touch with Support Team at 1800 121 7377.

I renewed my copy of Quick Heal via a payment gateway. Who will provide me the with renewal code?

Once you have made the payment through any payment gateway, your copy of Quick Heal will get automatically renewed. Kindly follow the steps given below:

  • Go to Start -> Programs -> Quick Heal AntiVirus -> Quick Heal AntiVirus
  • Click Help
  • Click About
  • Click License Details
  • Click Update License Details
  • Click Continue

I am using Quick Heal Antivirus Pro and would like to renew it to Quick Heal Total Security. Is this possible during renewal?

Yes, you can. We have introduced a new facility in our renewal process. Using this, you can renew your product license and at the same time migrate to a new, more advanced version. For instance, if you are using Quick Heal AntiVirus Pro, then you can renew it to Quick Heal Internet Security or Quick Heal Total Security that provides features such as Data Theft Protection, PC2Mobile Scan, Parental Control, and much more.

What are the online payment options?

You can securely pay for your online purchase on our website via net banking, or using your debit/credit card.

Will I get any new product key or same can be renewed?

During renewal, the customer’s existing product key will be renewed.

What will be the expiry date after renewal if my product license has already expired?

Renewing an expired product license means that its validity will last from the renewal date till its new expiry date*. For instance, your product license (1 year, 1 user) expired on 1st January 2015. You renew it for 1 year on 20th January 2015. So, the new expiry date of your license key will be 20th January 2016.

*Terms & Conditions will apply as per offer(s) running at that point of time.

How will you get to know if or not I have made an online payment?

If you have made a payment online but not sure of the transaction, you can drop us an email at renew@quickheal.co.in. We will cross-check the same with our accounts department and get back to you with an update. Alternatively, you get in touch with our renewal helpline on 020 6683 5911 between 9.30 AM to 6.30 PM, Monday to Friday.

Do you have renewal more than three years?

No, we only offer renewal for 1 year and 3 years.

How long does it take for a product to be renewed after the payment is made?

Once the payment is reflected in our system, the license gets renewed on the same day.

Can I make a payment using a credit/debit card?

Yes, you can securely pay for your online purchase on our website with your debit/credit card.

If I renew my license before the expiry date, will my remaining period get extended?

Yes, the validity of your renewed license will begin from the original expiry date itself so that you don’t lose the remaining period. For instance, your license expires on 20th July 2015. You renew it on 1st July 2015 for a year. So, your new license validity will start from 20th July 2015 and not from 1st July 2015; you do not lose the period between 1st and 20th July.

Will I get an upgraded version when I renew my Quick Heal license?

No, your existing version of Quick Heal only will get renewed and not upgraded. However, you can always upgrade it for free by visiting our Product Upgrade page here.

I have lost my Quick Heal product key. How can I retrieve it?

To retrieve your lost product key, please write to us at support@quickheal.co.in with your registered email address & name. Alternatively, you can also visit www.quickheal.co.in/lost

My license has already expired. What is the grace period for renewal?

You can renew your license within 6 months from the date of expiry.

If I renew my license for three years & change my PC, will I get the same validity on my new PC or can I install it on my new PC?

Yes, you can carry forward the same license key with its existing validity on your new system. For this, you have to uninstall your Quick Heal copy from your old system, and install it on the new system and activate the copy using the same product key.

Can I send you money order/DD/cheque to your office? If yes, then on which address?

Yes, you can send the same on the below address:

Quick Heal Technologies Pvt. Ltd.

Office No. 9, MHADA Complex, S. No. 120

Phule Nagar, Near RTO Office

Yerwada, Pune-06

Maharashtra

Can I renew my multi-user license of different products online?

Yes, you can. Please visit http://www.quickheal.co.in/multirenew

Will I get the same renewal offer if I purchase from dealer?

Yes, even if you purchase a renewal code from a dealer, you will be eligible for any offer running at that point of time.

Can you provide any contact number of your dealer in my area?

You can get the contact details of your nearest Quick Heal dealer here.

I want to change my contact details which I had provided earlier at the time of registration?

To update your contact details, all you have to do is email your current details to support@quickheal.com

I have already purchased a new pack but I am not being able to renew my license.

For the same product, you need to enter the new key in the renewal code option. For further assistance, please write to us at renew@quickheal.co.in

Note: The term 'Quick Heal Antivirus' in the steps mentioned earlier is a generic term and can be replaced by the respective Quick Heal product you own.